Customer Ratings & Reviews
- Model:
- GA401QM-211.ZG14
- SKU:
- 6452913
Rating by feature
- Battery Life
Rating 4.3 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers are impressed with the ROG Zephyrus 14" Gaming Laptop's performance, graphics capabilities, and long battery life. Many appreciate its compact size, portability, and lightweight design, making it ideal for those on the go. However, some users note that the device can get warm and produce noticeable fan noise during use. The lack of a webcam and some concerns about the keyboard backlight are also mentioned.
This summary was generated by AI based on customer reviews.
TAKE CAUTION for use with VR
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop overall is great. Took away 2 stars because i bought it intending its main use for vr. Sadly is not compatable with the Quest 2. Becareful if your looking to use it for vr. Haven't tested with other vr consoles, expected the newest one to work fine. was very disapointed. Geek Squad couldn't get it to work either.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear SicBarberz, It's unfortunate that this model does not meet your expectations and we appreciate your feedback on this product as it helps with improvements to ASUS Support. If you have any other concerns you can email us at customerloyalty@asus.com and we will explore every possible avenue to address the issue the best way we can. Once again, we sincerely apologize for the inconvenience. Thank you for choosing ASUS! Best Regards, Jonelle, ASUS Customer Loyalty US Support
Kinda overheats still
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So I prop my computer up and it still overheats easily, when are you going to fiz that??
I would recommend this to a friendDefinitely worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely awesome! Perfect for school and of course gaming. Haven't been this excited over something in a long time!
I would recommend this to a friendXmas gift
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't have an ethernet port, but other than that pretty great
I would recommend this to a friendBest Laptop Ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this laptop, its small design, good Battery, I do like this pc. No camera but, Who cares.
I would recommend this to a friendGreat gaming laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My first gaming laptop. I decided to downsize from a desktop to a laptop and couldn't be happier.
I would recommend this to a friendGreat Laptop, bad hardware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this laptop as I currently have a MacBook Pro and am a fitness instructor with a lot of gear (USB mixer, Blue Yeti Mic, etc.). I got tired of having to remember multiple adaptors every time I teach and this has all of the ports I need. We started with the GTX 1650 model which continually disconnected from Wifi, wouldn't recognize your fingerprint, froze the screen with Zoom and had some other quirky issues. We returned that laptop and upgraded - or so we thought - to this laptop, only to take it home and turn it on to be greeted with a black screen. I'm not sure if there's a bad batch in circulation but I do know that I'm back to the drawing board for a laptop that fits my needs and I'm not sure I want to take another chance on Asus.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We appreciate you sharing your feedback on this model. We're sorry to hear about the unfortunate experience you're having with this model. Rest assured we will have this information passed on to team. We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Rog
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. Price was right good quality asus for the win. Shibshibshib.
I would recommend this to a friendBEST GAMING LAPTOP!!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Gaming Laptop for everyone and it is good for all tasks.
I would recommend this to a friendAmazing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best laptops I have ever had, a real beauty!
I would recommend this to a friend- Cons mentioned:Webcam
NO WEBCAM
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WARNING!! There is no webcam on this device, You can't take pictures or use with Zoom. It also runs extremely hot when on high load.
I would recommend this to a friendBrand response from ASUS Answers
Posted .Dear Timo,
We do understand the inconvenience if the laptop didn't come with a webcam and your concern about the thermal issues.
The laptop didn't come with a webcam, however, a 4K or HD camera can easily be connected through one of the USB ports.
It is normal for the fan to spin at full-throttle and the laptop will generate more heat than normal while under heavy load especially during gaming, WINDOWS Update and antivirus scan. When system resource utilization is high, this will generate more heat than normal and tends to trigger the fan to spin at full-throttle. Please ensure the air ventilations are free from obstructions in order to have an efficient air flow for better heat dissipation. While gaming, please ensure no resource hungry applications are running in the background, this will definitely speak the temperature. The heat or temperature does decreases or normalizes once system resource utilization goes down.
If you need further assistance, please let me know and I will be more than happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Incredibly disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, as nice of a laptop as it promises to be, it has some major, major issues. The primary issue being a constant reboot into bios for some reason after a windows update 2 months ago that has severely limited its usage and utilization since. It constantly and randomly reboots into bios notwithstanding a clean windows install and completely updated updates and drivers. I'm at a loss. If you want a consistent gamming laptop, this isn't it. I hope I got the dud as its specs are impressive. Much luck to everyone. Hope yours is better than mine. Currently contemplating swapping for MSI for hopefully improved windows stability.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you're having with this model. Based on the issue you're having with this model, we would recommend that you have this model sent into servicing so we can have our team look into this issue.
We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information, you can reach out to us at our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Constant Crashing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been having constant issues with the laptop freezing in many different situations including using Microsoft Teams and duplicating the display on an external monitor. The screen also turns black randomly forcing me to hard-restart. This is the first Asus laptop I've owned and I'm very disappointed to be having these issues within 2 months of purchase. I also tried to contact Asus support and did not receive any useful support. I wish they would just replace the laptop with a new one.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Smith,
We do understand your disappointment if you are experiencing system freeze or performance issue with the laptop.
This issue is temporary during the initial WINDOWS setup and before installing cumulative WINDOWS Update, regardless what brand name of computer this may be. This may take a longer time depending on the network traffic from the update server and the stability of your high-speed internet service. Also, laptop will do several system reboot, black screen temporarily or restart during the update process. Once initial setup and WINDOWS Update installation completed, system speed or performance will be optimized. Keeping Windows updated will maintain optimum system stability and performance. If these steps were already performed to no avail, please try to run a diagnostics or optimization test using the "My ASUS" utility software or application. If this is not pre-installed on the laptop, please download the application at the Microsoft Store. For details on how to use "My ASUS", please go to: https://www.asus.com/support/FAQ/1041686/. Also, while accessing web applications, please make sure the unit has access to an established router and internet service is working properly since this will definitely affect system speed and performance.
If you need further assistance, please email me at cl-rodel@asus.com and I would be happy to help. Or, you are always welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at: http://bit.ly/AsusLiveChat.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Horrible battery life
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible laptop I literally run sea of thieves which isn't that big of a game and my battery dies out so fast I have it charging while playing but it can't even charge imagine spending this much on a gaming laptop for it to last 1 hour while playing a game do not buy this junk battery lasts only an hour
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that battery life, this must be frustrating. Please attempt the steps from the FAQ below to improve your battery life. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1043914/
Do NOT buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer will not start. It restarts during the boot every time. It never has. I sent it in for warranty service, which got me past my return date. The laptop was sent back and all ASUS did was reinstall windows, which did nothing. SO very disappointed.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear about the unfortunate experience you had with this model. Please allow us to make your experience with ASUS a better one. Can you please provide us with your RMA number so we can have our team look into this matter? We do value our customers and take negative customer service experience very seriously. This is not the quality of service expected from ASUS. We do stand behind our product and we continuously strive to improve our approach and processes in order to achieve customer service excellence.
For more information send us an email at customerloyalty@asus.com and provide the link of this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Wrong Components
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always check the open boxes. Went to checkout this device in Salisbury, checked system information and apparently it has AMD Radeon Graphics, not an RTX 3060. Cannot comment on the device itself.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear about that you received the wrong component. This is absolutely not the kind of experience we want any of our customers to have. Usually, you can return for a replacement via your place of purchase. If you have any technical concerns, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Screen Defective
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking forward to this laptop. Received it brand new, but the screen was defective and wouldn't work. This was after the Best Buy claimed to be in stock when it wasn't.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
It's unfortunate to hear that the screen is defective, and it failed to work. This is absolutely not the kind of experience we want any of our customers to have. Have you tried to connect to a monitor via HDMI? Please attempt the steps from the FAQ below. For further troubleshooting, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support
Troubleshooting - https://www.asus.com/support/FAQ/1014276/
Piece of crap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months everything slowed down and both bestbuy and asus says there is no problem. pc mark 10 score went to 2500 from 7k+ .. will never buy an asus again
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
We're sorry to hear that your computer is running slow. Please allow us to make your experience with ASUS a better one. There's a possibility that there are background apps and Windows updates causing the unit to perform as it does. What we've observed with the Windows 10 operating system is that once the unit is not being used all background and installed apps including Windows updates will fire up. We would recommend that you check for and install updates.
For more information send a tweet or direct message to our Official ASUS North America Support twitter at AsusHelpUS. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Please copy a link to this post as a reference.
Thank you for choosing ASUS.
Best Regards,
Joan
ASUS Customer Loyalty US Support
Broken Keyboard
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard was broken right out of the box. I returned it for a refund.
No, I would not recommend this to a friendBrand response from ASUS Answers
Posted .Dear Valued Customer,
I'm truly sorry to hear that keyboard is broken from out of the box, and you returned it for a refund. All ASUS products undergo intensive quality control, testing, and inspections. What you've experienced was not intentional and this was a random case. If you have any concerns about another unit, feel free to reach out to me at customerloyalty@asus.com and provide this link for reference. I'll do my best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels.
Thank you for choosing ASUS!
Best Regards,
Jamalie,
ASUS Customer Loyalty US Support