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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 28 reviews

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Rating by feature

  • Battery Life

    Rating 4.3 out of 5 stars

  • Speed

    Rating 4.4 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers highly value the Zenbook S 13 OLED laptop for its exceptional display quality, describing it as bright and sharp. They also appreciate its lightweight design, with comments highlighting its portability and convenience. The laptop's weight is another key selling point, with customers praising its slim and compact profile.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 28 reviews
  • Rated 5 out of 5 stars

    Power-House Laptop 100%

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a retired IT, and Asus is the only computer brand I've owned and used while in my industry of IT. Hence, the Asus Zenbook S 13 13.3 Oled laptop is a must have and very solid laptop. If you are looking for solid and powerhouse laptop to travel and utilizing for remote work this is the machine!

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Display, Weight
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Almost perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost perfect. Would be nice if the screen is a touchscreen. Otherwise very bright and sharp screen. Laptop is lightweight. Solid build. Fan sometimes noticeable which is a not deal breaker, but can be a touch annoying.

    I would recommend this to a friend
  • Pros mentioned:
    Display
    Cons mentioned:
    Heating

    Rated 3 out of 5 stars

    Bad daily driver, good for travel

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased this laptop, but unfortunately, I had to return it after just a few days. Although the display, size, and keyboard were excellent, there were a few shortcomings that made it an unsatisfactory purchase. The laptop ran uncomfortably warm, and the fans were noisy, which was quite distracting. The sound quality of the speakers was also subpar, comparable to a smartphone. Additionally, the price was very high, which made the purchase even more disappointing. Instead, I opted for the Lenovo Yoga 9i 8th gen, which may not be as slim as this laptop, but it exceeded my expectations in every other aspect. The Yoga 9i outperformed the previous laptop by a significant margin and was a much better value for its price. Overall, I was disappointed with my purchase of the previous laptop, but I am thrilled with the Lenovo Yoga 9i.

    I would recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Saskeia

      We appreciate you sharing your feedback on this model. It's unfortunate that this model does not meet your expectations and that you had to return it, this is absolutely not the experience we want you to have. We do value our customers and take negative customer service experience very seriously. If you should have any other concerns or feedback feel free to reach out to us at [email protected]. We'll be happy to provide a quick resolution to your case. Please refer to this case number (N2305058041-0001) for us to better assist you.

      Thank you for choosing ASUS!
      Best Regards,
      Saskeia
      ASUS Customer Loyalty US Support Asus

  • Pros mentioned:
    Display, Speed, Weight

    Rated 5 out of 5 stars

    Best purchase made ...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was in a dilemma between Dell XPS 13 and Asus Zenbook. Very happy and satisfied . very Light. Very Fast. Using it for high level coding and can see the difference in the execution time (.net, dockers....). No Overheating issue. Overall very satisfied. Display is very good.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Lightweight

    Rated 5 out of 5 stars

    Great Laptop!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent laptop. Lightweight, high powered, beautiful screen, and incredible RAM and HD. This is my 4th ASUS. LOVE IT

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Decent, not amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a reasonably powerful laptop, you won't find anything lighter than this. Extremely portable and great for taking on trips. The screen is fine (though not as bright as some other laptops). The sound is not good, and what makes it even more strange is that the default settings on the machine, including the awful 'noise reduction' being switched on, make it inaudible. You can play around in the MyASUS settings to make it better, but can never make it great. One other point - if you use the keyboard a lot (either for writing or coding) - you should be aware that the small size of the laptop means the keys are bunched together somewhat and this can be very uncomfortable to begin with. The touchpad also by default is very sensitive at the top which you will hit frequently by accident to begin with which is very frustrating.

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 4 out of 5 stars

    Ultra portable with power.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased 2 of these now, for customers. They are very fast and solid computers. Very lightweight. I wish they had touchscreens. For the cost I would expect touch capabilities. That being said, if youre looking for an ultra portable with power, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Display, Weight

    Rated 5 out of 5 stars

    Asus

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent performance & display. Loved the design & weight.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    ABSOLUTELY AMAZING!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ove r the last 7 months, I've been searching for a light weight laptop for productivity, content creation, and light gaming. Enroute to my Zenbook S13, I returned 14 top laptops to Best Buy. Finally, my S13 checks all the boxes. It has a gorgeous screen, 32 mb, EVO features, light, great keyboard, solid track pad, and unique top cover. It definitely attracts attention. Kind of like walking a cuty/tiny dog in the park....if you know what I mean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great little laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this little thing. the frame is very sturdy and stands up to lots of abuse. The ceramic cote finish is very premium. The keyboard and trackpad are also very excellent with nice snappy keys and responsive touch interface. The only thing that's missing on this is a touchscreen itself. The processor (i7 in my case) and ram (32 gb) are more than enough to do whatever you'd like and the graphics are good enough if you're not a professional. The screen has very vivid colors and is very good on reducing the glare. I do wish it had more ports, but it's very tiny and that makes up for it.Gret

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice little laptop

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice little laptop, Screen is beautiful and the device is quick and snappy.

    I would recommend this to a friend
  • Pros mentioned:
    Display, Lightweight

    Rated 5 out of 5 stars

    Zen book 13S OLED

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall Good laptop with compact size. Display and performance is a huge plus.

    I would recommend this to a friend
  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Zenbook 13 for home office use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a superlight, mobile laptop that doesn't sacrifice too much on performance or keyboard quality. So far, I'm really happy with the Zenbook on all counts. I haven't run into any performance issues when running lots of programs. The screen is beautiful, the sound is decent, and the keyboard feels better than any laptop I've owned.

    I would recommend this to a friend
  • Cons mentioned:
    Battery, Heating

    Rated 2 out of 5 stars

    Experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop had battery and heating issues, hence had to return it. The overall experience of buying and returning the laptop was good and smooth. I got a Macbook Pro after that at Best Buy. Good experience.

    No, I would not recommend this to a friend
    • Brand response from ASUS Answers
      Posted .

      Dear Nidhi Kamath,
      We regret to learn that you are experiencing battery and overheating issues. We do stand behind our product, and we continuously strive to improve our approach and processes in order to achieve customer service excellence. We understand that you returned the device, but we would have provided steps to resolve issues by following the troubleshooting steps in our FAQ below. If all steps have been completed, please reach out to us by email at [email protected] and provide the link to this review for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important, as it helps with improvements to ASUS support channels. Please refer to this case number (N2304037088-0002).
      Thank you for choosing ASUS.

      Best Regards,
      Schottky
      ASUS Customer Loyalty US Support
      https://www.asus.com/support/FAQ/1043914/
      https://www.asus.com/support/FAQ/1015064/ Asus

  • Pros mentioned:
    Lightweight

    Rated 5 out of 5 stars

    Excelent option for work & travel

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For those people that work and travel this is the best option. Extreme lightweight, right size, amazing battery life and performance makes this one of my favorites' purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ASUS S13

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, fast loading speeds and can handle a lot of tasks at once.

    I would recommend this to a friend
  • Pros mentioned:
    Display

    Rated 5 out of 5 stars

    Slim and powerful, would recomend.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grate laptop. Slim and powerful, with a great display and long battery life.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lightweight and fast speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing I’d wish is that the speakers are a little louder.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I love it, it is very fast, I recommend it 100%

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery Overheats! Absolutely Unacceptable!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is NOT a good laptop. I purchased TWO of these, and both overheat like crazy, even though I use a laptop holder specifically designed to improve cooling. Guess what? It doesn't help! The battery still overheats constantly, and, as if that wasn’t bad enough, right at the 11th month, the battery on one of them completely DIED. Are you kidding me?! This is beyond frustrating. Now, I have to waste my time dealing with the warranty process to hopefully get a replacement battery. I cannot recommend this laptop to anyone! It’s ridiculous that a product this flawed is even on the market. Save yourself the headache and stay FAR AWAY from this garbage.

    No, I would not recommend this to a friend
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