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Customer Ratings & Reviews

AT&T - AT ML17929 Corded Phone with Caller ID/Call Waiting - Silver/Black-Angle_Standard

Customer rating

Rating 4.3 out of 5 stars with 114 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 114 Reviews
  • Rating: 2 out of 5 stars

    Not practical for everyday use.

    Posted
    ISellHomes
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I work from home so my phone is very important to me. 1) Numbers so large that it spreads out the keypad and makes dialing uncomfortable. Had an AT&T model with smaller buttons that was a dream. Not this one. 2. Caller ID is slow and if you wait for it to show up, your caller may have hung up. 3. To scroll through the past call list, is cumbersome and requires several steps. It sometimes starts with the oldest first so it takes FOREVER to get through all the numbers. My last AT&T phone, you just pushed the down button and it let you scroll through them. 4. Voices come through very brassy. Often it sounds like another phone may be off the hook listening in but that's impossible in my case. 5. Loved my last AT&T phone except that the handset jack loosened and I had to keep it taped to keep a connection. I'm hoping this one isn't the same.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Not as advertised

    Posted
    Degirlz

    Best Buy on-line description: 2-line operation; caller ID/call waiting; caller ID announce; digital answering system; 3-party conferencing; speakerphone; data port. Stated above is the BB description of a "digital Answering system", the reason I purchased the phone in the first place. I bought it as an all in one system for my mother as a gift a few weeks ago to give today. When setting it up, I poured over the instructions for about an hour trying to figure how to set up the answering machine & there was none. The conversation in trying to return a phone that wasn't as promised was painful. Moral of the story, understand that there is a 15 day window from time of purchase; don't buy gifts unless you're giving them that day & your gift recipient tries out said gift in front of you!

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Good phone, but call history feature is inadequate

    Posted
    Minky07748
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The overall features of this phone are good, but I am not satisfied with the call history feature. Before purchasing this model I used an ATT 825 speakerphone with a separate caller ID box. If the green light on the caller ID box was blinking, I was alerted that someone tried to call. After many years of reliable service, the caller ID box needed replacement because the display was fading. I opted to replace this with the ATT 17929 phone with a built in caller ID. This is my main phone, but I have a separate answering machine. The problem is that when the phone rings and the answering machine is activated, the screen does not show this as a "new call" to be reviewed, because it has already been responded to by the answering machine. Therefore, I am not aware of any new call activity unless I make the effort to see if there were any recent entries to the call history log. It was so much easier in the past to glance at my caller ID box and look for the blinking green light.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not the best phone

    Posted
    FollowerofJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this phone because I wanted call waiting, caller ID and a speakerphone all in one phone. The call waiting works beautifully. However, the speaker works fine on my end, but when you turn up the volume,I become distorted to the person on the other end. The speaker distance is way too short. I can only be a couple of feet from the phone, otherwise, the person on the other end cannot hear me. I also bought the phone because I am vision impaired. The picture on the web and on the box shows a light colored background with black print. The reality is the background is light blue with medium blue print. That's when it is lit. When it is not lit, it is simply a dark screen. Caller ID is worthless to me, because I cannot see the screen. Even if the screen can be changed to another color, I couldn't see to change it. Not happy with this purchase.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Great phone except

    Posted
    JAAA
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    this was a great phone, I loved that it sat up nicely and it was very nice looking was clear when on the handset but the speaker phone wasn't great and would cutout unless you were very close to it and the deal breaker for me was that it is not "dual something or other" (I can't remember the tech. term for it) which means that if you and the other person speak at the same time it cuts one of you out the conversation only goes one way at a time if this doesn't bother you and you dont use the speaker phone unless you are sitting in front of it the whole time (desk work) then it is a great phone

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    UNUSABLE phone!

    Posted
    savvyshopperinmd

    WORST PHONE EVER! If I could have given 0 stars, I would have! First, we bought the now-discontinued ML17928. The line (either one) make a clicking noise and cut out. The phone incorrectly dials numbers, even though the display shows the right number! The phone is UNUSABLE. BestBuy refused to take it back. We contacted AT&T and they refused a refund, so they sent us a replacement, the ML17929. Did the exact same thing. We even tried a different phone from our house in the office and replaced the phone line wires. Did not matter. AT&T tried to say that the clicking was from people talking on speakerphone at the same time. IT WASN'T.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    good

    Posted
    Martee
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Recently purchased two AT&T - AT ML17929 Corded Phone with Caller ID/Call Waiting - Silver/Black , they have good features. They can stand in two different positions to suit individual needs. We are still learning the many programs these phones offer. Will be taking more time to completely review and try all the options offered. I would recommend these phones for any office or home use.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Awful speakerphone quality

    Posted
    fiatlux

    After using for the phone for an extended period, I can conclude that the speakerphone has terrible quality. I have had multiple instances with a variety of callers who have complained that the speakerphone is clipping the making the speech on my end almost not understandable. Going to the handset solves the problem, which confirms that the speakerphone quality is a major issue. Again, many times and all the time, with different callers. So since I need to use the computer and talk at the same time, this office phone is really useless.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Great Phone espeically with a Headset

    Posted
    Nevsky

    Good product. Great audio quality. Great volume. Also, and this was key for me, it can switch from a headset to the speakerphone by pressing a button. Good price I had a Panasonic KX-TS880B (which only has one line), but chose to replace it partly to add a second line, but especially because the Panasonic requires pulling the headset out to use the speakerphone, which is really not acceptable. The AT&T phone is much better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Works fine

    Posted
    MAGGIEM
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I purchased the AT&T 2 line phone to run a small home business. I needed a phone with the headset capability directly from the phone. After reviewing many other phones, I found this one to be the best for the intended use. It's not the best but serves it's purpose as a basic corded phone line with headset capability.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    It Does the Job

    Posted
    DecoratingDiva
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I needed a landline phone for a rental property I was decorating. There aren't a lot of options out there as landline phones are pretty outdated. However, we wanted to offer an option to the older guests who may not be as comfortable using a cell phone. It works. It's easy to use. The numbers are easy to read. It gets the job done.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Average phone for an average small home office.

    Posted
    Mike
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I purchased this phone because I needed a phone from my home office. I enjoyed all of the features the phone has to offer. I especially liked the large buttons, backlit display, and handset phone. The speakerphone, it’s OK, however, it is very sensitive and therefore does cut out at times. Overall, I really enjoy the phone and would recommend it to anybody.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    2 line corded phone

    Posted
    computerprofs2395495099
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    It's a great price, no down sides, simply plug in your phone lines, you don't need to set anything up. We needed a straight forward phone to make calls with. A key requirement was that it have a speaker button. The price was below anything else. The light blue LED is nice. You can use a single line with it. Just push the line 1 button, it goes straight to speaker and away you go.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Wonderful for senior citizens!

    Posted
    Coopie
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Purchased phone for my 96 year old mom. She's had issues with phone usage with her hearing aids. This phone solved the lack of volume issues and allows her to independently make calls from her nursing home room to all her children with the touch of a button and pre-programmed numbers. Thanks Best Buy!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy setup

    Posted
    davej
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    plugged in to new charter line yesterday and got it set up right away. Only use one line, but it is there if i need. Display shows calls, missed and if there is voice mail. Easy to program speed dial. Best of all Speaker phone works great. Touch the speed dial button and speakerphone comes on automatically.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Bought it for headset, but didn't work

    Posted
    BestBuyShopper
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought it for the headset feature, but I couldn't to get it to work with my headset. Appears you need a "special headset." So, I gave up and returned it. Phone was for a senior. So, the big buttons were a plus. Phone also felt lightweight.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    not really what i needed

    Posted
    countcagliostro
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    This phone was purchased for my visually handicapped brother. The blue light illuminating the screen is very difficult for low vision people to use. Also, the caller id numbers are buried in the menu rather than being one touch available. very unsatisfactory for its intended user.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Not good!!

    Posted
    notgood
    • Verified PurchaserVerified Purchase

    This phone looked good and appeared to have all the technology that I needed, however both the receiver volume and the ringer volume are very very poor. There is no way to turn up the speaker volume or the ringer volume. If both these items were upgraded, this phone would be a great phone.

    No, I would not recommend this to a friend

  • Rating: 3 out of 5 stars

    Too difficult to set up

    Posted
    choochee
    • Verified PurchaserVerified Purchase

    I bought this for my mother, who is 92. It was too difficult to set up, so we returned it for a regular Trimline phone. I'm sure someone with more knowledge than we have would find it easy to set up and use, but, since she didn't need all the features, it went back. Best Buy was wonderful in accepting the return and I give them 5 Stars for customer service!!

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Picture Perfect

    Posted
    SweetHome
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Needed to replace 2 landline phones at the Church. I was pleasantly surprised how well they are working. The large buttons and caller id functionality are really beneficial. The Administrative Team is so grateful for the new phones.

    I would recommend this to a friend