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Customer reviews

Rating 3.9 out of 5 stars with 21 reviews

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71%
would recommend
to a friend

Customers are saying

Customers highly value the BeoPlay Portal PC PlayStation 4 & 5 Headphones' excellent sound quality, citing clear vocals and well-reproduced gaming sounds. The headphones also receive praise for their comfortable design and lightweight feel, making them enjoyable for extended use. Easy and reliable connectivity is another frequently mentioned positive aspect. Overall, the feedback highlights a positive user experience.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 21 reviews
  • Pros mentioned:
    Connectivity, Sound quality, Weight

    Rated 5 out of 5 stars

    Fantasic, especially on clearance!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, connection is super fast and reliable, the beeps for settings changes are calm and never too loud. Super light on the head, I can wear them for hours with ease. The noise cancelling is great, ambient mode is a bit on the hissy side, but works quite well. Especially for the clearance price, these are absolutely worth it. At $500 they're more of a niche buy, but still deliver what they quote. Bass is good, treble isn't too sharp, and vocals sound clear. Gaming sounds are also well reproduced!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Good headset, but maybe not $500 good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this headset as part of a comparison for a replacement headset after my A50 G2s finally died. I bought these, A50 g4, and Arctis Nova Pro. These were by far the most comfortable and didn't get too hot over long periods, as well as having the best ANC and great battery life. But there was very little low end on these. Coming from the A50s it was super noticeable. I probably would have lived with it, but they then started breaking up and crackling quite a bit when only about a foot away from the receiver. Eventually this led to the Portals being returned. I stuck with the Nova Pro for a much wider EQ range when using their Sonar software, better range, and replaceable battery.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality, Weight

    Rated 5 out of 5 stars

    Great sound, great comfort!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Most comfortable headset I've ever worn, and they sound great too! I use these for gaming and take advantage of the included Dolby license for virtual surround sound. They have a nice, clean sound, and do a pretty decent job with the positional audio. What I love most about them is how comfortable they are. They are extremely light weight, and the ear cushions are quite plush. The integrated microphone works fine, but it's not especially amazing. The pickup pattern isn't perfect. I did unfortunately have to go through a warranty replacement with mine, but the process was actually pretty painless. After a quick chat with their customer support, I had a pre-paid return label and received my replacement headset about a week after they received mine.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    I love this!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A headband that is luxuriously adjusted without sound and a sheepskin pad that wraps around the ears warmly. ANC is definitely not suitable for outdoor use. I've seen reviews that the sound is quiet, but for me, my ears explode at maximum volume. The connectivity is excellent. No disconnection at all. The sound quality is excellent and can be individually tuned on the eq.

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 1 out of 5 stars

    I WANTED To love this...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earcups are too small. I have only slightly above average ears and yet they go over my ears very slightly, so if I use them for longer than 30 minutes at a time, it hurts. With how seamless they connect with your phone, how sleek they look, and with the sound quality and everything, I was genuinely ready to keep these on 24/7, because they are an amazing pair of headphones. I'm one of the few maniacs that wanted a pair of low latency headphones for video editing, along with light gaming and this was that. This headphone was a dream come true- which was to have gaming headphones that weren't covered in RGB that I can wear outside of the house and on meetings. But apparently, someone at B&O's Design team decided to model this for a childs ear... I have fairly largish ears (68mm, only 5mm larger than average for a guy) so its absolutely unacceptable for those to just... Not fit. These are over ear, they have to fit over ears. It sucks. I don't know why no review mentions this, unless I just have comically large ears. For the love of god PLEASE if this company can make larger earcups... that would be a game changer. For now, I'm gonna have to return these and wait until another company tries something like this again. I'm seriously considering Van-Goghing my ears just so I can wear these. Extremely disappointed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Weight

    Rated 4 out of 5 stars

    Alright

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the headphones on sale for around 200 bucks. Pro's are that they are comfortable, light, have good precision of highs and mids, and are made with good materials. Cons are that the sound wasn't all there compare to my other headphones, they are a little wide for my taste, no case, and the noise cancelation wasn't the best. Didnt have much connectivity problems, but the app and eq were lacklustering. Never gamed with them do to there not being a good mic and were not on pared to my sennheiser h6pros open acoustic with both sound and mic quality. But for 200 bucks its a consideration but not for 500.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    On ps5 sound is poor everything else great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the way these look and feel however when playing ps5 with them the sound quality is poor and not able to use Dolby atmos feature on ps5 is not good also they tend to tear on the head band after 6 months already sent mine to the warranty

    I would recommend this to a friend
  • Pros mentioned:
    Connectivity, Sound quality

    Rated 5 out of 5 stars

    Totally worth it at the clearance price point.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dual channel feature is really nice, I can listen to stream and play game at the same time . Connection is stable, sound quality is great, don’t forget to activate the Dolby ATMOS when using on PC, that is a fantastic experience.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Great headphones awful customer service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect look and quality sound for business or gaming use, very happy with the headphones from that aspect. Unfortunately had an issue requiring warranty service, still have not received any response in regards to the repair almost 2 months after sending the product back for repair. In what world is sending an expensive premium pair of headphones in for warranty service and waiting this long acceptable? Can not recommend buying any products from this company based on the price and the lack of support you will receive.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Connectivity

    Rated 4 out of 5 stars

    So far so good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It connects easily to my ps5 and hope this is a good unit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Meh, not good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound was quite mediocre , although Bluetooth connection and console connectivity was good. Decently comfy. Returned do to lackluster sound for such a big headphone.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great headphones. The system tone is low

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty decent other than System sound on headphones is low. Very hard to tell when you turn on or off bluetooth or to know you muted. Sound gets distorted while on Wireless dongle when you turn on Bluetooth for 2-3 seconds

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    For $199, sounds OK, with some flaws

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is OK, but when listening with my phone, it got glitches once an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Price for clean sound.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sound great. very clean, flat sound. For the price they are the best option.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WOW & AMAZING.....!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I guarantee that you will not be disappointed in any way. These headphones will meet your audio needs for both gaming and music.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Poor microphone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality is definitely there, but these really shouldn’t count as gaming headphones. The built in microphone just doesn’t cut it. Just get some A50’s

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Everything was fine except that sound quality. Awf

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection was just fine with these no disconnects and no noticeable delay for the audio. But what really made me return these was the awful sound quality. I dont know if mines were defective or not but for me they sound like dollar store head phones. Sent them back.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great set of headphones.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great headphone for PS5. I love the soundstage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    dolby atmos headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the overall volume could be a little louder however the ANC works very well. Love the dolby atmos for headphones

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Price is extreme, at a cost of a new console but if you want quality you will receive it from these headphones. With a wide variety of functionality you can connect via Bluetooth and listen to your favorite songs on iTunes or become immersed via gaming.

    I would recommend this to a friend
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