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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7928 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 305 Showing 6,081-6,100 of 7,928 reviews
  • Rated 5 out of 5 stars

    Good, fast installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service technician was competent, neat, and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional and helped us know how to use the t.v. and answer all questions before they left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT SERVICE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TECH arrived on time and was very helpful and explained very thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed tv and headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great customer service!! Very knowledgeable! Very respectful and patient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stay with me until he was sure I had all the information I needed to enjoy my system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad did a great job on reinstalling the sound settings on my TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job connecting sound system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He arrived on time! Did an excellent job telling Us what he could DO! THEN HE DID IT!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys handle any problem. And correct. With ease. Don’t leave till it’s done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really appreciate the geek squad. They are always knowledgeable, courteous and friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional and efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up and explained our speaker system for us and was professional and efficient!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was very efficient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    however, the leader made a promise to provide me info on my system which he did not fulfill.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was also part of a gift fir my son . Which we bought for him

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar connect

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good job hiking up works great timely matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My existing audio works perfectly with this tv.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My existing audio was connected to my new tv. It was connected perfectly and works perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have used the Geek squad for years, they never fail to give perfect service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They were considerate and got the job done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both agents were helpful. Scott was very helpful and came back for a follow up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Donald was kind in returning back for the second time to complete job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Audio setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio setup was free when purchased television setup. I was very happy with this Geek Squad service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The technician explained everything to me.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed another remote control. The technician even had ok NE on his truck that I could purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very knowledgeable people

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They had my system up and running in no time. Couldn't ask for better service.

    I would recommend this to a friend
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