Customer Ratings & Reviews

Came out and completed my home theater set and showed me some tips.

The agent mounted my TV and connected to my devices.

Dwane is the man great teacher really takes the time to explain

Audio set up was done well and was explained to me. PERFECT !!

The gentleman that came to hook everything up were great, knowledgeable and nice.

The agent did a great job installing Basic Audio on our TV.

We had the best experience every. the young man was very helpful

The Geek Squad Agent my TV and sound bar like the pro he is.

Primary service was TV mounting which was completed as promised.

Matthew is competent and patient with fumbling and bumbling clients.

I paid for the Geek Squad yearly plan thinking this will be a great way to set up my new TV and Sound system but that was not even close. At my local store, there were no sales associates working the TV section, so a sales associate from fitness had to help me. The sales associate from fitness said the Geek Squad plan will do everything but that was a lie. The sale clerk said they will unbox it and set it on the stand but the first available appointment would be in 3 weeks. My new TV would sit in a warehouse for all that time. I changed to delivery and got it in 2 days but I had to unbox it and lift it myself. Then, the sales associate forgot to set up delivery for my sound bar. The phone operator apologized for the problem and said she will have Geek Squad deliver it in a week. Delivery day comes and around my delivery time, I noticed a Geek Squad truck across the street from me and the driver is having his lunch and talking on the phone. This went on for 30 minutes and then he finally got out of his truck and was pulling boxes and tools for another 10 minutes. He did not call ahead that he was coming, he just walked up to my house and rang the bell. When I answered, he did not state his name, so I refused him entry and told him this was now delivery, and he can go back to his lunch. He did not say a word to me, he had me sign his computer and walked away. Totally disappointing experience. I went to the store to complain and was told to call. I called but no one has gotten back to me. This Geek Service was a total disappointment. I still would like to contact someone about this. I should have gotten better service for the $200 a year plan.

Geek squad did this at the same time as installing tv wall mount and did a great job

Have had 3 TV'S set up. Great results!! Would definitely recommend to a friend.

Great service. Fast and efficient. Nice guys on time

they hooked up the sound bar and adjusted the remote

Super service n quick and courteous/ professional . Great job

The tech was curteous and helpful, did job very well.

did a great job fixing my problem with the receiver

Great job by our guys that came out three times. Next time wear shoe covers...

It you want it to be correct, I strongly recommend you get this