Customer Ratings & Reviews

Never let Best Buy send a contractor to do the set up. Insist upon a Geek Squad member.

Did not how to connect some of my components. They need more training.

Still due the service. Needs to be rescheduled due to COVID19.

Idontthinkitworksbutinstallersaiditdidnotrealpleased

the agent didnt explain how to from tv to other functions on tv

Tech claimed set-up charge did not include mounting on wall, had to pay additional amount ($69, I think). Tech didn't plan ahead, had to locate sound bar farther below TV than desired in order to lift it onto the mount.

As an educated person in electronics for many years,I was was insulted as they treated me like a dumb blonde assuming they were superior. When they couldn't answer my simple setup questions and I explained the existing setup I decided to cancel their service for more experienced and customer friendly people

He was unable to complete television installation to garage door openers . In fact left me with no access to my garages as doors were inoperable when he finished playing with the garage door openers. Not recommended for this type of work.

normally the tv install includes cable box equipment...I didn't have any but the sound bar I purchased from best buy needed to be plugged in to the new tv (from best buy). they said they would have to charge me $49 wow, really all of 5 minutes.

Had Sony TV and Sony Sound bar delivered and installed. The technician did not know the TV feet were adjustable and said I would need to put a block of wood under the feet so the soundbar did not block the screen. After I helped him figure out the feet did adjust, he could not get the sound bar to sync to the TV. So I needed to return it to Best buy. He said even though he delivered it I would have to return the sound bar myself. I have COPD so this was a hardship for me. Nice customer service!!!

There were 2 Geek Squad members. One was very rude and rushed through the job. She rushed so much that she did not install my TV correctly and left me with a dysfunctional TV and sound bar. I had to call a technician from another company to come and correct her many, many mistakes. He found she not only install the TV and sound bar incorrectly, she also broke the cable box which had to be replaced. I will not trust the Geek Squad for any job in the future.

Surround Sound Speaker was not set up, only plugged into the wall socket

the item was defective and the techs advised me not to buy or exchange this item for the same. i'm not impressed with the product and was dissapointed with the lack of quality. the geek squad team was impressive and i would highly recommend them. i'm not unhappy with best buy, i'm just sad i couldn't resolve this with an exchange.

You could do this yourself with proper instructions. Tv was already setup. It took 1 min to setup the soundbar.

The sound isn't great but it is ok. Even with the subwoofer it has very little bass.

Setup personnel left before actually testing the sound bar w/speaker setup. Sound bar works, but auxillary speakers that cam woth it have never worked.

Initial setup was fine but I'm finding issues as I use the item. For instance, hitting pause on the remote disconnects the sound and getting it back takes some playing with the item controls.

Very bad service. Technician promised to come back again and again with multiple text messages but never did.

The tech that was sent wasn’t trained in home theatre so he could do nothing towards resolving our service ticket. Now we’re being rescheduled another three weeks out! Unacceptable!

It would be worth you while to provide training in the technical aspects of sound systems for those in the sales dept.as they are sorely lacking in such.