Customer Ratings & Reviews
- SKU:
- 5554402
Customer reviews
Rating 4.5 out of 5 stars with 7923 reviews
(7,923 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Still not Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Two visits from Geek Squad and then a private hire and the sound bar is not still working. I need to make arrangements to return it.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Failure to install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.6 times failed to deliver as promised and once delivered not installed but charged total tech fees
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SERVICE COMPLETED - NO REFUND
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.service was never completed or used, asked for refund still waiting, and now shows they completed job - took my money.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Wrong Service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We do not receive the service ordered nor did we receive the correct service specialist. This has caused a tremendous amount of headaches and inconvenience to functions at my home.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate you sharing your experience, although it sounds like things did not go as smoothly as we would have wanted. The goal is to make the installation process easy, so we'd be curious to learn more about what took place. We certainly want to ensure the services paid for are provided, and our Geek Squad Agents would be in the best position to assist towards a resolution. For further support, please connect with us at (800) GEEKSQUAD or (800) 433-5778. We look forward to working with you!
Rated 1 out of 5 stars
did not install tv and sound bar properly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad had to return twice after initial set up of tv and sound bar first person was not able to do anything other than say we need a different tv second one fixed issue
This review is from Soundbar Setup
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for reaching out and taking time to share your thoughts with us. Every project comes with its own challenges, obstacles, and requirements so that they can be executed to their maximum potential. We'd like to sincerely apologize for any inconvenience, delay, or burden you may have faced. We hope that you will give us a chance to make it right and reach out to us at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Geek Squad Did Nothing to Audio But I Was Charged
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a very simple installation of an almost identical new TV into a home theater setup with no changes. Geek Squad did not test or tune the audio system but I was charged anyway. Best Buy should give me a credit.
This review is from Add-On: Basic Audio Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not done correctly. Needed to re do it. Needed to by my own accessories.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
They refused to do the service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever they refused to do the stall, I and up doing my own install unprofessional will never use geek squad again!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Really bad!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The person that was sent to my house to install the equipment have no idea about what he is doing, he can not complete the job, we have to hire someone else to do it!!!
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. We appreciate that you took the initiative to share this with us. I do apologize for the disappointment as this is not the kind of service we aim to provide our customers. It's always frustrating when an appointment does not go as planned. We would like to hear more about what happened and see if there is anything we can do to help. If this is something you would be willing to do, please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
False reporting on being installed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was not completed. My product is still sitting on my floor in my living room waiting to be installed
This review is from Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
No Show!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The geek squad agent was a no show!! No call, no text, no email, just didn't show up.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Poor sound bar installation.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bar was installed upside down and no one checked to see if it worked before they left. Still not synced to TV
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek Squad gets A+
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents mounted my TV fast and cleaned up as they were working. Made sure everything was working before they left.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
Home Theater
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was unable figure out problems why could not connect Nice guys but could not figure out
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
I have an appointment, they don't show, overnover
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These peopl fn people are the worst! This is about the service, not the soundbar.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Crappy set up. Heres my card , call me later
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.didnt sound balance my speakers and didnt connect all of them. Not worth the money!!!!!!!!!!!!!!!!!1
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad installed my TV.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar that came with the television install did not work. It has not been replaced!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Don’t waist your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told I didn’t need to spend the extra $50. They make sure the speakers work before leaving which wasn’t the information I was told in store.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
Nickel and dimed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Billed for every little thing. Nickeled and dimed. Should’ve just hung tv myself. Could’ve gone to Bahamas with the savings.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Didn’t solve the issue.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Inaccurate advice. I was told I should by a cable to resolve my issue. It didn’t!
This review is from Soundbar Setup
No, I would not recommend this to a friend