Customer Ratings & Reviews
- SKU:
- 5554402
Customer reviews
Rating 4.5 out of 5 stars with 7923 reviews
(7,923 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.1
Rating 4.1 out of 5 stars
Customers are saying
Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Terrible service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible install service of sound bar. Guy could not complete job.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was a horrible expetience. I will never use geek squad again
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Nojoy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience possible. Nobody showed up. Nobody tried to remedy non delivery
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Nothing done yet.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No work done yet by Geek Squad. No email or follow-up.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Greek Squad was supposed to come on August 19th, b
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Greek quad was scheduled to provide service on August 19, 2020, biut they failed to appear.
This review is from Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time out of your day to connect with us about this. It’s important that we are making our customers happy. It looks like you felt that your experience didn’t live up to your expectations. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.
Rated 1 out of 5 stars
KIND GEEKS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUT, THEY SHOULD HAVE KNOWN I DID NOT NEED THE EXPENSIVE REMOTE WITH COMBATS!! TV sent up, sound bar,Rocket FISH assembly SUPURB!
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.agent wasnt sure how to connect it. i had to figure it out myself
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Job not done
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They didnt hook up because appropriate cords werent available.
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
What Geek Squad?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad did not repair my sound bar. It still does not work and
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
NO NONE DID NOT DO ANYTHING
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.he did not do anything and left. OF NO HELP AT ALL
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Mr. Tipotsch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Agents put in sound bar but it does not work properly.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not hooked up correctly-
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Spent 30 minutes on phone with Samsung to get sound bar operational- supposed to have 3 speakers but only 1or 2 work!
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi Ram2 – I’m sorry that you haven’t been able to get your sound bar working! Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can re-schedule an Agent to come back out to double check that work for you. Alternatively, if the sound bar was bought within the past 15 days (30 or 45 if you are a My Best Buy Elite or Elite Plus customer, respectively) you can bring it back into a store for a refund or exchange.
Rated 1 out of 5 stars
Pointless
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Failed install didnt have correct tools driving a uhaul truck
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
$49.00 for what?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Paid $49 to have Best Buy contractor plug 1 wire into the back of my TV.5 seconds labor. Pretty poor value.
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't rate the sound bar as I never purchase one in 2021
This review is from Add-On Soundbar Setup
I would recommend this to a friendRated 1 out of 5 stars
UNHAPPY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I needed help to down load my WEBROOT. I’ll just come into the store with my IPAD
This review is from Add-On Soundbar Setup
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Thank you for taking time to reach out about this. I'm sorry to hear that you were unable to get assistance in downloading Webroot. We look forward to seeing you in the store and helping you then. Please let us know if you have any further questions or concerns.
Rated 1 out of 5 stars
Over $300 to install 2 in ceiling speakers?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was charged triple what I should have been charged.
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Not happy with the geek squad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agents did not know how to install the sound bar
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
Never Showed to Perform Service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Another joke don’t get scammed that they will schedule an appointment and show up!
This review is from Soundbar Setup
No, I would not recommend this to a friendRated 1 out of 5 stars
They didn’t fix my problem
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They miss diagnosed my problem. I ended up fixing the problem myself!
This review is from Soundbar Setup
No, I would not recommend this to a friend