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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 7923 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers highly value the Basic Audio Setup for its sound quality, ease of use, and efficient installation. Many appreciate the technician's knowledge, connectivity options, and overall professionalism. However, some customers have reported issues with the soundbar's longevity and compatibility, as well as concerns about the remote control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 390 Showing 7,781-7,800 of 7,923 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar is excellent and provides us with the ability to hear all the words

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV and soundbar Quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were fast and professional and very helpful on how to use the remotes and got the TV set up on the wall quickly and saved my back! They also interconnected all the remotes and were very courteous and cleaned up any mess they made, Kudos guys!!!

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Technician

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was amazing, knowledgeable, patient.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Highly recommend Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did an excellent job installing the sound bar.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    installed the sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed a sound bar and it has improved the sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an excellent job!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys that installed my 77inch TV did a GREAT job! They called ahead and let me know when they would arrive. Put their boots on and wore masks. They were very knowledgeable and got a plan as to what had to be done. They explained the new TV and listened to my concerns and walked me though everything. Their workmanship was very good. Brent Paterson and partner were the installers

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Geek squad hooked up my sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly & professionally hooked up my sound bar to my tv

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Geek Squad hooked my sound bar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my sound bar, hung my TV and my headphones

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    mom can hear

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound bar and sub woofer are perfect for mom!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my soundbar.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man was very knowledgeable and polite. He explained and answered all of our questions. He also took all the packing materials and made sure we didn't need anything before he left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Devices connected to Bose "brain'"

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents connected our Bose to our devices skillfully and efficiently according to our needs, asking good questions and addressing our concerns. We had an excellent customer experience and would use them again. We also recommend this service to anyone without reservation. We were delighted with the result

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 5 out of 5 stars

    Tv install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a fast and neat job was very impressed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Two gentlemen had consistent Customer Service professionalism throughout the Set up with TV and Sound Bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound bar with modification - no problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Frank and Barney in Madison MS do the absolute best install jobs. They put my 75 in mount up previously and then installed both the sound bar and subwoofer. There was a modification to the mantle that they handled flawlessly. Great people who do a terrific job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job from the Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent hooked up my two devices, and programmed the remote control, and answered all my questions (even one about another device). He was very friendly and efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kirk explained more this time.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kirk was on time and checked sound bar set up and corrected problem. A lot better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Fixed…sort of.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the issue with my sound bar and tv needing 2 different remotes. That was great but after they left I shut off the tv and when I turned it back on now the sound is off until I turn it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is number 1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad arrived earlier than appointment and took the time to make sure we knew how to run the tv, dvd,vcr, and picture viewer they were great!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mrs Stants

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They fixed the problem, but didn’t cure it. Problem still exist. Female voice keeps yakking TV or something else. Need the Geek squad to fix it for good or we need the sound bar replaced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose soundbar integration with home theater.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent called a day early to see if she could solve my problem even faster. She quickly assessed the problem and immediately fixed it. She then took time to explain to me just how to keep things running correctly and as I wanted. She was outstanding in every way.

    I would recommend this to a friend
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