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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 536 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.0 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

76%would recommend to a friend

Customers are saying

Customers have good things to say about the Gen 9.5 Cordless Hand Vac's ease of use, power, lightweight design, and its performance on small messes. Many appreciate its compact size and reasonable price, finding it convenient for quick cleanups. However, some customers point out that the suction power and battery life could be improved, and that the noise level is higher than expected. A few also mention needing to frequently clean the filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 536 reviews
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Expectations Not Met

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Before buying product by seeing add I thought it would work great. But when I used it, doesn’t met expectations. Because I tried to clean my car floor mat and underneath seat it won’t clean much. Only area it cleaned well is on the seat. According to me it’s not worth buying.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Plenty enough Power Long lasting charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the most powerful battery hand vacuum I have ever owned. It picks up everything. It’s very easy to empty. Exhaust air out of back very strong so keep away from your dirt pile!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Battery hold just 1 mint

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plz dont waste you money time on it .dont buy this

    No, I would not recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Battery life, Noise level

    Rated 5 out of 5 stars

    Powerful unit for a good price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction with the convenience of a tip with built in brush that flips out when needed. The unit is not heavy even though it looks bulky to me. Goes without saying most people will buy it for the cordless feature. So far I have not encountered running out of power as I only use it for quick pickups and then keep it charging. The nozzle is not long for tight and difficult to reach places, but I have a Dyson V7 for those occasions. I do hope this rechargeable battery will last longer than all Dyson's I had owned then forced to retire when their batteries stopped charging. Two things worth mentioning: it is somewhat loud, and the corded charger's tip is not designed to become part of the vacuum holder like my Dyson (yet insertion is still in a specific orientation). Neither are dealbreakers for me though.

    I would recommend this to a friend
  • Pros mentioned:
    Power, Weight
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    great upgrade to older model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our earlier model with NiMH rechargeable batteries was not charging much and battery replacement is close to the price of a new vacuum. When I took this lithium battery unit out of the box, I thought the batteries were missing as it is so light! It is powerful and has some nice improvements on cleaning out the unit.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    It sucks! But in a good way1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the third hand-held vac I've had in, I'd say, the past five years. One was a very expensive Dyson that worked fine until it didn't. Repairing it would have cost a fortune so I bought a Shark. It was OK and had a great pet hair attachment but the battery crapped out and a new one was too expensive for a relatively inexpensive vac. So I'm now trying this Black and Decker. It seems to have great sucking power and cleaning it is very easy. So - so far, so good!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    little powerhouse

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this one to replace an ancient dustbuster. I use it primarily for our wood staircases and baseboards and quick pickups. We have 4 hairy cats and this works for picking up the tumble weeds of hair that settle in corners. I wanted to wall mount, and this one does whereas a lot of others I looked at do not. It's easy to use, and it lasts roughly 20 minutes. The only reason it got 4 instead of 5 is I would have liked it to work just a little bit longer. Price is reasonable for what you get, plus it's red. Who can go wrong with red?

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power, Size
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Small and easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice size for small jobs. A bit noisy, but relatively powerful and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power, Weight
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good small portable vacuum, very light

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice , powerful, light weight, easy to use. little noisy, that is okay

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    convenient

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was easy to hang (and plug in) inside the closet so as to be convenient for quick cleanup jobs around the house. Works well and is easy to empty. It's always plugged in when back on its holder so it's ready for the next use. (Don't have to worry about it being "over-charged")

    I would recommend this to a friend
  • Pros mentioned:
    Size, Weight
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice for quick clean up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that this is small, lightweight and easy for quick small pick ups especially grass and dirt my small dogs bring in. It is very loud though which freaks my dogs out though.

    I would recommend this to a friend
  • Pros mentioned:
    Weight
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    The best hand vac I've owned!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using hand vacuums around my house for 30 years. I bought this Black and Decker one after reading numerous reviews online. This model has a lot going for it: it is extremely lightweight and has incredible suction - the two most important features for me. The only reason that I didn't give it 5 stars is because it is extremely loud and I feel like I should use ear plugs to protect my ears! Despite the loudness, I would buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Power
    Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Nice hand vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and powerful vac. Easy to clean and does the small jobs well. Only down side so far is that’s it’s quite loud

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight
    Cons mentioned:
    Suction

    Rated 3 out of 5 stars

    Not the best cordless hand vac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This hand vac is lightweight and easy to use. It is super easy to empty, and the battery life seems adequate. The little flip down brush seems like a great idea, but it is pretty worthless...there is virtually no suction when using the brush. And even when not using the brush, the suction seems less than desired.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Weight

    Rated 4 out of 5 stars

    Very handy small handheld vacuum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This handheld vacuum is light weight and easy to handle. It can get in between different parts of sofa, armchair or get into the corners behind the furniture where the regular traditional vacuum can't.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size, Weight

    Rated 4 out of 5 stars

    Great for cars

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Small and compact great for car and simple to use. Also lightweight.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Suction

    Rated 4 out of 5 stars

    convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is very convenient and easy to carry around. The vacuum power is great but sometimes it takes a few waving to vacuum a thin and long trash. The vacuum sound is quite loud. Overall, I am quite satisfied.

    I would recommend this to a friend
  • Cons mentioned:
    Suction

    Rated 4 out of 5 stars

    Cordless vacuum is a snap to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that is vacuum is cordless, makes it easy to use in my car. However, I don't like the fact that I need to keep it plugged in or the power is not at top suction. The attachments are handy but emptying it is just ok. I haven't figured out how to do more than the quick empty -- which is ok for me for now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Accessible in small places

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful suction, battery last long,easy to carry and dispose of garbage.

    I would recommend this to a friend
  • Pros mentioned:
    Power
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great Product for the Value

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The suction power really surprised me, it’s much stronger than previous ones purchased plus it’s so much easier to clean out which is great! The only down side I would say is that I wish the charge lasted longer before having to plug it back in

    I would recommend this to a friend
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