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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 380 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend

Customers are saying

Customers frequently mention the great sound quality and the extremely comfortable fit of the QuietComfort Ultra earbuds, making them suitable for extended use. Many users also appreciate the fantastic battery life and the perfect fit in their ears. The unique long design and instant connectivity with iPhones are additional positive aspects noted by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 380 reviews
  • Pros mentioned:
    Comfort, Design, Fit

    Rated 5 out of 5 stars

    Big upgrade over the Gen 1’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly enjoy these earbuds. I did recently purchase the AirPods Pro 3’s mainly for gym workouts and the talk to transparency mode. I love the Ultra Quiet comfort Gen 2’s for home use (even though they would be great for the gym too). They lay flat in the ear so if you fall asleep on your pillow it won’t bother your ear at all. The sound quality edges out the airpod pro 3’s with better bass and more natural sounds. They are super comfortable in the ears, more than the air pod pro 3’s! They hold into your ear during intense workouts better too. They look great too. I have the desert gold and they look dope. Not too blingy at all. More of a subtle dark gold color with matte black background. The case has gold specks in it which I thought was a nice touch. The immersion mode is just like apples. The ANC is great and hard to say it’s better or worse than the Air Pod Pro 3’s too. If Bose has an update for the ultra quiet gen 2’s that give it talk to transparency mode, then I’ll say the Bose will edge out the air pod pro 3’s marginally in all categories.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality

    Rated 5 out of 5 stars

    Biss miusic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Comfortable in my ears super clean sound and the best stick in to my ears

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Excellent noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds are really good, the noise canceling and sound levels are far better than what I had initially expected. They are also a comfortable fit.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is excellent. Fits snug and comfortable in my ears.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Quiet Comfort Ultra (2nd Gen) earbuds are the

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These esrbuds are great. These are my 7th set of Bose esrbuds, whether wired or Bluetooth. The sound is easily noticeably much better than other brands. I am a bit of a Bose bigot, but for the excellent quality and especially the Immersion sound setting, if you have a few extra $$$ to spend, go for these esrbuds. I also have the Quiet Comfort and Quiet Comfort Ultra (original). They are all awesome. I think the Ultra model are the only ones with Immersion mode.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    You can switch between several electronics.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them. I go to the gym with them. constant travel and the work perfectly. I was concern that it wasn't going to be as smooth as airpods but they work better i believe. I can connect several electronics at the same time and switch between them. love that feature.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Sound diminished phone quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm on my 4th set. The first pair lasted 2 years. The 2nd lasted 1 year. The 3rd lasted 1 week. And now on my 4th. The sound is great. The problem is that the phone capability are poor. They stop working. The first two on the receiver's end. The last set on my end. I hope this set will last!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing earbuds

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice earbuds with great sound quality and noice cancellation . Fits very well in ears and doesnt fall off easily . Battery charge is also very good . I dont use heavily but still only charged once till date when got it new which is impressive . Tad heavier than Airpods pro but thats a happy tradeoff for the quality of sound . Also easily connects to my Iphone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price its not that bad. I enjoy the clarity and good bass has, and volume control that other brands fail to have.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Design
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Ultra Earbuds (2nd Gen) Great ANC

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose QuietComfort Ultra Earbuds (2nd Gen) The QuietComfort line features a slightly unconventional design, characterized by its established configuration: an outer stem attached to a more rounded central body, which in turn feeds into a slender nozzle. The new earbuds are well-made and have a premium feel. They are equipped with stability bands, small ridges that tuck into the top part of your inner ear to aid in a more secure fit and help seal out outside noise better than most buds. Soft enough to be comfortable yet firm enough to act as an anchor, they’re a great addition that enhances the QC Ultra Earbuds (2nd Gen)’s use for commuting and sports. I tried them out for a few short runs and some long walks and found that their locked-in fit made them a viable pair of sporting earbuds. The ear tips are comfortable, and you receive three pairs of each tip, along with three pairs of stability bands in small, medium, and large sizes. The new Bose buds offer six hours of battery life on a single charge, with three additional charges from the case, resulting in a total of 24 hours of battery life. It comes with a USB-A to USB-C cable for charging the case but no power brick is included. A quick charge that provides 2 hours of listening time after just 20 minutes of charging. An induction charger is listed in the paperwork that comes with the buds, but when following the link, the US site states that it is not available in your current area’. Bose advertises several improvements with the 2nd Gen Ultra Earbuds, including more responsive noise cancellation and improved noise suppression. The 2nd Gen is still one of the top contenders in active noise cancellation (ANC) technology, and an excellent choice for most people, with comfort at the forefront. The buds also support Bose-exclusive features, such as CustomTune, which customizes your audio based on the shape and depth of your ear canals. Sounds good on paper, right? I use several different brands of Earbuds with varying amounts of ANC, ranging from mild to max, but the Bose QuietComfort Ultra Earbuds stand out at the top of the field. They are comfortable and provide a good seal to help block out extraneous noise not driven by the earbuds themselves. The AI has a learning algorithm that works. It is better at detecting and blocking background noise that intrudes into your normal life. It is better at blocking out those fan noises, truck engines, blowers, and mowers. It is effective at blocking noisy workmen, voices, and crying children, as well as the clicking and clacking of that efficient mechanical keyboard. Usually, I prefer to use the maximum settings most of the time, but it is nice and helpful that there are extra noise-canceling levels for when you are working in a busy environment that requires the ability to hear something. Transparency mode is also good, and it sounds natural enough. It was perfect for grabbing a bite to eat with friends or family without the need to yank my earbuds out of my ears, which is always handy. The controls built into the QuietComfort Ultra Earbuds have a large touch panel on the outer edge of the buds. Press once to pause your tunes, swipe up and down to control the volume, and double tap to skip a track. Hold the touch panel to activate your chosen shortcut. They’re responsive and work well. However, I often use the app on my phone to fine-tune what I need to set things to. Call quality is superb and clear, and it was an absolute pleasure to use while out walking, despite the presence of a lot of street noise. The noise just went away. On the other end, I was told that the sound was very clear, natural and not tinny. The sound quality of listening to music or watching a movie using the buds is relly good. The bass is thick and dynamic, but the detail and high-end retrieval simply isn’t as good as some buds that are specialized for that type of listening. I wish the EQ in the app had more customization options, but it still helps, even in its current form. I’m not impressed with the immersive audio, except in movies, as it consumes about half of the battery life over not using it. When I’m on a plane trip is about the only time I listen to movies with my buds because I want to get rid of all the things that bombard your hearing on a plane. A couple of additional points worth noting. It is a nice feature that you can use one or both earbuds according to your needs. Additionally, you have a multi-point connection, which works well. I was able to switch over from say a connection to my PC to Cell Phone or to things I cast to my big screen TV with no problem at all. Kudos to Bluetooth 5.3 and support for Bluetooth multipoint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My no.1 pair so fair!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now this is a great quality earbud, and the gold and black is absolutely gorgeous. Even the case has like a kind o shimmering gold to it! This is my favorite pair of earbuds. I don’t go anywhere without these. Although I own 10 to 11 pairs. This one is probably my favorite pair to not only listen to music but for noise canceling cannot be beat And now even style!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Bose ear pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My experience with the Bose sound system. It truly has the best sound quality of all the systems I have used. However, the only issue I am facing is with the ear plug comfort. I believe a behind-the-ear option would provide a more comfortable fit. Other than that, I love the product and am very satisfied with its performance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bose is killing it with these new gen 2 products! I love loud music and these are the best ones I’ve tried. They may not look comfortable but surprisingly they feel super great! The battery life is insane too! I can listen to music for hours on end. I’ve had them for about a week and have yet to charge the case

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Bose headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. I would truly recommend them. They have great sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bose Quite Comfort Ultra Gen 2- Earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good Noise Cancellation. Case working as good charging station. Battery last several hours . I'm pretty happy with them. Totally recommend these earbuds. These headphones are very good for working and for pleasure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great balue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. I love the fact it has immersion as well as quiet snd aware The only complaint is they are too sensitive when wearing a hat and ear protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the try, and great customer service!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The original pair went on sale 24 hours after I placed the order. Best Buy was great and matched the price. There was alot of static when making a phone call. I returned them and upgraded to the newest model; the sound is better, but they are not for taking phone calls. However, the quality of music is better than that of my AirPods.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints, does what it says it will do, worked out pretty hard and didn't come out, slipped a bit but didn't come out which is already better than other expensive brands.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good sound, bad design and software

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First thought is these sound great. They should, for the price. Second thought was I bought these with my old galaxy buds in mind with the removable wing that made them the only bugs I've ever been successful at getting to stay in my ear. When I first got them, they stayed, but after a week, I now constantly have to keep reinserting the one, which is difficult to do without pausing music or hanging up on whomever I'm talking to. The next issue is that when I open and close a car door or wear these while on my motorcycle, there's a constant sound that sounds like I'm spreading corrugated tubing of some sort. It makes them completely dysfunctional. Another minor annoyance is that they are not particularly easy to get out of the case. Last, I rode from Chicago to Springfield ohio, and the batteries had to be charged twice during that trip. it's a 5-hour trip, so these should have lasted the entirety of the trip on a full charge and they didn't come halfway to that. Very disappointed, Especially for the cost.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Kevin! Thank you for sharing your detailed feedback. We’re glad to know you think the sound quality is great, though we’re truly sorry that some of the features haven’t met your expectations. This is not the kind of experience we want you to have, as Bose is known for delivering great quality.

      To better understand your concerns and assist you step by step with troubleshooting, please reach out to our customer support team using this link: bose.life/48EXztC We’ll work with you to make sure you’re getting the best out of your earbuds. We are here to help!

      Sophie - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Theeeee Best!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the wait! The sound is amazing, my calls are awesome!!!

    I would recommend this to a friend
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