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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 9161 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.6 out of 5 stars

  • Battery Life

    Rating 3.6 out of 5 stars

  • Connectivity

    Rating 4.1 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers enjoy the SoundSport Free True Wireless Headphones for their excellent sound quality, comfortable fit, and long battery life. The charging case is also well-received for its convenience. However, some users have experienced connectivity issues, find the design to be bulky, and feel that the price is not justified by the product's performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 353 Showing 7,041-7,060 of 9,161 reviews
  • Rated 4 out of 5 stars

    Nice

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Liked them but to big for my motorcycle helmet so I had to get different ones.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Great sound if they fit your ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earbuds have great sound but they did not fit my ears properly.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Nice but not good!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They look and feel great. Nice charging box. Sound good but too big

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Returned before warranty expired

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear buds worked great for almost a year and then one of them just stopped working. I would purchase again.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great quality, a little pricey

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes if you wear these for a long time they hurt your ears. Also, if these are being used with Apple products, specifically the iPhone, the audio does not sync with the earbuds. Meaning that if you are watching YouTube, you will heartbreak audio, but the people are a little behind in what they are saying. Other than that I would say this is a good product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like better than original soundsport

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only con is that does not work in stereo for my transcription program, only the right side elicits sound.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great ear buds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the first wireless earbud that I’ve been able to take and receive calls and the person on the other phone be able to hear me clearly every time

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for students

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for college and high school students. They may be a little too easy to lose for younger students.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound, great fit, and easy to set up!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a pair and always on my phone and it works seemlessly with all my devices. I even bought them for gifts for others.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m old fashio so I never fancy wireless divices; but these Bose wireless headphones are outstanding.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    bose is truly the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These ear-buds are great , and there worth every cent , good purchase for the money .

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 1 out of 5 stars

    Video Lag Ruins the Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound was fabulous, as I expected from Bose, and was I willing to pay a premium for this. However, I primarily bought these to pair with my new Sony OLED TV, to watch TV on while exercising at home. There is a terrible audio lag when watching video. Bose support told me to update the firmware, which I did, and then there was no lag as long as I was using only one earbud - but that's not a fun way to watch movies - I want something more immersive. Bose Support then told me that the product is not intended for use with video. It's just for audio-only uses like for playing music while working out. That's absurd. Earbuds went back to Best Buy, and I'm disappointed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Only good if you want to use them with.....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    buds only get sound on one side if being used with anything but the software for ios or android - if paired with bluetooth on macbook/surface you only get one bud that has sound. really bose ? I have the original sound sports and they get both sides. I have run the most recent update to this buds but still only get sound on one side unless using their software via phone or tablet

    No, I would not recommend this to a friend
    • Brand response from Bose
      Posted .

      Thank you for sharing your experience with the SoundSport Free wireless headphones. We would like to learn more about the difficulties you are experiencing and work with you to find a resolution for this issue. Please contact us at 1-800-379-2073. We are open Mon. – Fri., 9 AM – 8 PM EST. Thank you. Bose

  • Pros mentioned:
    Sound quality

    Rated 2 out of 5 stars

    Wanted to love these

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality, fit and finish was amazing. However, I had terrible Bluetooth connectivity with one earbud cutting in and out constantly. Upon reading tons of reviews online I found this was a common issue and decided to return for a more reliable product. I was disappointed in Bose.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Hurt ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not like how they fit in my ears. Great sound quality

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Earbuds

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great for sound but we're not comfortable in.my ears.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Sounds Great!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality. Only thing I didn't like is Best Buy asked me to purchase the protection plan again when I exchanged them for not working.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound but def dont fit as good as compared to apple ipods

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    It sounds great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it sounds great but they do fall out my ear if it fits it the best

    I would recommend this to a friend
    • Brand response from Bose
      Posted .

      Hello, LordMegatron. Thank you for sharing your review of the SoundSport Free wireless headphones. We're happy to hear that you're enjoying the audio quality. However, we see the comfort and fit have not been ideal. We suggest trying the alternate sizes of the StayHear+ Sport tips provided with the headphones. Choosing the right size tip is essential for comfort and audio performance. Details on how to select the best size for you can be seen here - https://bose.life/2r5r8RV. We thank you for your feedback and interest in our Bose products. Have a great day! Ashley - Bose Support bose

  • Pros mentioned:
    Bass, Battery life, Comfort

    Rated 5 out of 5 stars

    Much better than I thought they would be!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own or have owned almost all the Bose headphones and earbuds and they all sound pretty good but I was blown away at how good these sound. Excuse me for saying but they sound better than my Bose QC 35’s!.. the bass is better and more prominent. The highs and mids are just about a perfect blend. And they are loud! Some earbuds and headphones I’ve has sound great but they don’t go loud enough. These will make you ears ring! That’s what I want. I want them to jam if I need them to. At first they weren’t that comfortable but once the eartios got broken in they are exceptionally comfortable. I’ve lifted weights, played basketball and ran in them and they stay put. I didn’t think they would but they do. The storage case is a charging case and I can listen all day and only have to charge for a few minutes at break time when at work. Unfortunately they don’t block outside noise very well. I was hoping they would do better at that. And maybe they stick out a little more than in ear buds but they are well worth it to me. Siri and phone calls are only on one side which kind of stinks but eh, it’ll work since I don’t get many calls. Overall I love these! The sound quality is exceptional and the comfort is very good and they stay put. Try them. I’m sure you’ll love them too. If they don’t sound great, you have the wrong size eartips in. Go to the next size and that will solve that.

    I would recommend this to a friend