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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 1477 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

77%would recommend to a friend

Customers are saying

Customers recognize the Ultra Open-Ear True Wireless Open Earbuds for their comfortable fit, decent sound quality, and long battery life. The open-ear design is appreciated for allowing users to hear their surroundings. However, some customers have expressed concerns regarding connectivity and low volume. A few customers also feel the product is overpriced.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,477 reviews
  • Pros mentioned:
    Battery life, Comfort, Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Awesome earbuds for awareness

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let me start off by saying these are not for everyone. These are awesome earbuds depending on your needs. The sound is crisp, the battery life is great, bass is good. How they clip onto your ear is very cool and innovative. I can wear these headphones at work the entire 12 hours comfortably. They are very pricey but worth it to me because I need to be aware of my surroundings and the sound is amazing. I turned on the immersive feature and it’s like you have music playing in your head, I love it. Again, very pricey at $300.00 but what do you expect they are Bose. No noise canceling on these for obvious reasons. If you like to jog outside or want to use them for work these are perfect for you. If you’re looking for perfect sound/bass with noise canceling do not buy these. There are a ton of better options. These are specifically meant for people who want to be aware of outside noises/surroundings. If you have issues with real earbuds falling out or are hurting your ears, these are for you. These earbuds just clip onto your ear with ease. I love the premium feel of the case as well.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Fit

    Rated 5 out of 5 stars

    5 out of 5 stars hands down

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these earbuds. I’ve tried a few other products before, and I prefer these out of all of them (earbuds wise). I like them especially for the design. My ears get sore after wearing other earbuds, these are extremely comfortable and after 8+ hours at work my ears don’t ache at all. Regular earbuds fall out of my ear during regular/rigorous activities, these don’t budge at all, I’m sold my guy. Obviously on the pricey side, but I say it’s completely worth it for what you get compared to other products. I kept these in my bag for about 2 weeks give or take and they just started getting low on battery the other day. They aren’t meant for complete noise cancelling but regardless, the audio is amazing and even in louder environments my music/audio is drowning out most background noise. 10 out of 10, but 5 out 5 since the cap is 5 stars ⭐️

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design, Fit

    Rated 5 out of 5 stars

    Great sounding earbuds

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these the other week and have not been disappointed. The sound quality is excellent and there is plenty of bass for me. I can still hear things around me with these earbuds in and they are extremely comfortable to wear. One of the biggest things ive never liked about most earbuds is they always feel like theyre falling out of my ears. Not these! They feel very stable in my ears and are not annoying to wear in the least. I absolutely love the unorthodox design. These are light years better than the Powerbeats Pro i purchased last year. If you don’t mind dropping $300 on a pair of earbuds, these are very well worth the money. I would give them 6 stars if i could.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality
    Cons mentioned:
    Connectivity, Volume

    Rated 5 out of 5 stars

    They’re Great!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are great! For open earbuds, the sound is better than anything out there. They are cheaper ones that are $160 to $200 that get louder, and can be used in more daily activities, but they don’t sound as good. Bose bass is clear with music, and they sound great with videos/podcasts compared to others i have. The next most important thing is the fit is incredible! They are super secure and you barely feel them and it’s so unique and they look great. The button is very clicky. My issues with them is they don’t get loud enough, my ear pockets are a little bit bigger than any of the advertising so the speakers are millimeters further away from my ear canal. I also think for $300 it should have wireless charging. Other than that I recommend them for sure! 

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Exceptional Sound and Unmatched Comfort!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Ultra Open-Ear True Wireless Earbuds for a few weeks now, and they are absolutely incredible! The open-ear design is a game-changer, allowing me to stay aware of my surroundings while enjoying rich, high-quality sound. Bose has nailed it with their signature audio clarity—every note and beat sounds crisp and immersive. Pros: Comfort: These earbuds are so lightweight and comfortable that I sometimes forget I’m wearing them. Perfect for long listening sessions! Sound Quality: The bass is surprisingly robust for open-ear earbuds, and the mids and highs are clear without being harsh. Build: The White Smoke finish looks sleek and premium, and the earbuds feel durable. Battery Life: I’ve been able to use them for hours without needing to recharge, which is a huge plus. Cons: Noise Isolation: Because of the open-ear design, they aren’t ideal for very noisy environments. But that’s a fair trade-off for the safety and awareness they offer. Overall, these earbuds are perfect for anyone who prioritizes comfort and situational awareness without compromising sound quality. Highly recommend for daily use, workouts, or commuting. Bose has once again set a high bar for audio technology!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 3 out of 5 stars

    Lots to be Desired

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these headphones so I could hear while exercising and have a routine alternative to the ear wax collecting AirPods. I was very impressed with the sound quality of the open ear design upon initial listening in my car. The Spatial Audio sounded amazing and immersive when listening to voice audio and some songs. After some use, I found I was losing sound quality if I didn’t adjust the headphones just right in my ear, I could never seem to consistently find the sweet spot. Phone calls are absolutely horrible due to the low quality microphone. I contacted Bose about the issue and they had no resolution to the problem and could only offer to swap the device; the issue is the components not my item specifically. Needless to say, I talk all call directly on my phone when I’m using these. The case is built with surprisingly low quality plastic. The lid feels like it can be easily crushed or broken with the wrong move unlike the AirPods case. Sometimes the headphones will lose synchronization between each other resulting in audio in only one bud which can only be resolved by placing the pods back in the case. The battery life is sufficient and I can use the device all day without needing a charge. They are comfortable and it’s easy to forget you have them one. In loud outdoor spaces like walking downtown or in a mall the audio is very washed out. When I use these in quite location they are great for listening to YouTube, podcast and music. The audio profile is rather good when you have the on properly and there’s no excessive noise. I do use them for casual listening to audio content as I stroll around the house or in the city because I can still interact with people while I have background music playing and I avoid the ear wax magnets (AirPod). I would not recommend these for travel, gym or as wireless phone. They are great for running and casual listening in low to moderate noise environments. I personally would not buy them again unless Bose fixed the mic issue.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for your review of the Ultra Open Earbuds, Michael!

      I'm very happy to hear that you like the earbuds' OpenAudio and Immersive Audio sound technology, as well as their comfort and battery performance.

      The charging case is designed to be durable and to protect your earbuds; nonetheless, I would recommend handling the case with general care. If you're finding it difficult to maintain the perfect fit, the following article will help you to wear and adjust your earbuds correctly: https://support.bose.com/s/display-articles?productId=01t8c00000OlcI5AAJ&articleId=ka08c000001pWLKAA2&language=en_US.

      As for phone calls, Bose has recently released firmware update 4.0.22 (and later) to improve the customer's experience on calls. Therefore, make sure you're using the latest firmware; the Bose app will announce all new firmware versions, so that you can download them.

      Warm regards
      Fiona M. - Bose Customer Support bose

  • Pros mentioned:
    Design
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Beautiful design & colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to purchase these. I thought they were a bit pricey, but considering the brand I said it was worth it. The design is perfect, considering I didn't want anything directly in my ear due to moisture retention. I'm extremely active, I work out a lot (so I sweat a lot). I would recommend this style for anyone who has a history of ear infection!!! They are lightweight, when I was running/ working out I couldn't tell I had them in my ear. I'm able to multitask so I like the idea of being able to listen to my music and still hear whats going on around me (so these were perfect) however, if you cannot focus or deal with a lot of noise at one time, these are not for you because (they don't go directly in your ear, so you still hear everything going on around you). Again, they do not cancel out anything going on around you and I had a few people complain that they could hear everything in my background. Unfortunately I had to return them on the 14th day because I could barely hear the individual on the other end. I watched a great deal of videos on YouTube. I played with the app and the settings, but I had no success. This could have been just a faulty pair. I was able to hear the music louder than my voice calls. I also don't like the volume setting, the volume should be much louder. I am a gadget person, I love the design, the variety of colors they come in, and the app was easy to set up. I would consider purchasing them again

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hey Tiffany, we're delighted to hear that you love the lightweight, comfortable, and secure fit of the Ultra Open Earbuds!

      While we understand you've since decided to return the product, we may encourage you to test using the product with other devices to identify the root of your issue given that music audio was louder than voice, meaning there may be a device-specific setting on your phone to adjust. For future Bose support, please don't hesitate to contact our helpful service team and we'd be glad to resolve your issue.

      Best wishes,
      Lau - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Bose Ultra Open Ear buds / Continue to impress

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm happier with these Buds the more I use them. Purchased them as Open Box as they are spendy and they arrived like-new. I purchased because they were presented as good for music listening. For me the highs, mids are solid and I rate the bass as quite good. For my ears the tips for in-ear buds never secured well so the Bose open ear set up works great. I find them comfortable over longer listening periods. Am using for podcasts also with great results.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    First pair, will be keeping and recommending

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall I like them for what they are. I have an Iphone so since these arent owned by apple they don't connect as smoothly as beats and airpods. They stay on really well and are very comfortable (issues I had with beats and airpods); so comfortable I accidentally wear them all day bc I forget they are on. Being open ear the volume isn't very loud but that is expected, I never listened to anything at max volume with other headphones anyways. This is my first pair of open ear style. I think the mic quality is pretty good in quiet places but on the phone I get complaints the other person can't hear me well, occasionally. I get asked about them a lot because they look like jewelry.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 3 out of 5 stars

    Mid at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TL;DR too expensive for something that is barely mid-quality. This is my first pair of open earbuds and they’re not bad. I was using AirPod Pro 2 earbuds with my iPhone 15 Pro Max, but they kept falling out of my ear—even with all the options for tips and 3rd party tips. These seemed like the perfect thing: attach directly to the ear so they don’t fall out, open-concept so I can still hear my surroundings, and they’re multi-device capable. Sadly, that’s about where the benefits end. Pros: -They never fall out -The battery life is about 6-8 hours per charge -Open-ear design is neat -Sound quality is still decent Cons: -The design can hurt the ears after extended use -They absolutely suck for phone calls (when they actually do connect to the call, people can barely hear me) -Multi-device pairing mostly works, but randomly decides not to work more often than not. -The case doesn’t support wireless charging (as advertised) unless you buy a separate case cover. It is mostly just frustrating to pay this much money for headphones that don’t deliver. I’ve mostly gone back to using my old AirPods and just dealt with them falling out because call quality is better, multi-device connection is more reliable, and I don’t have to worry about them randomly disconnecting from my primary device.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thanks for sharing your honest experience, it’s really helpful for others considering open earbuds for the first time. We’re glad to hear you appreciated the secure fit, battery life, and open-ear design. Those are definitely standout features for people who want situational awareness and comfort.
      That said, your feedback on call quality, multi-device pairing reliability, and the lack of wireless charging without an extra accessory is important.

      The microphone issues you're encountering can often be resolved with proper placement and adjustment of the earbuds. Since the Bose Ultra Open Earbuds use an open-ear design, positioning is key to ensuring optimal mic performance during calls. Here's a troubleshooting guide that might help: http://bose.life/4mO3Idl

      For the connectivity issues, clearing the product memory of previously paired Bluetooth devices can often resolve the problem. This helps reset the connection and allows for a fresh pairing experience.
      Here’s a detailed guide on how to do this: http://bose.life/46ErYdd

      Regarding the wireless charging feature, it’s important to note that the charging case is not included by default. Instead, the wireless charging case cover is offered as an optional accessory for customers who prefer that convenience. You can find this information listed under the “What’s in the Box” section.

      We hope this clears things up!

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 4 out of 5 stars

    Bose Open Ear Buds

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the earbuds. They are like an accessory to my outfit of the day! Great sound, comfortable fit and stylish.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality
    Best Buy Employee

    Rated 4 out of 5 stars

    Favorite daily earbuds!

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to try open earbuds and bone conduction headsets so I first tried the Shokz open run pros, they were okay but sound leaks a lot at a medium level of volume. So I opted to these and they are my favorite, I reach for these every single day over my airpod pros 2nd gen. The sound quality is great for open earbuds and bass is pretty decent but the comfort is amazing; no ear fatigue whatsoever it’s pretty scary how you can forget they’re even clipped onto your ears. Overall, I would say they are fantastic but the price is a little steep that’s about it.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Best buds ive ever had!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First off I want to say as someone with bad ear fatigue and swollen ears from any earbuds that go in-ear this is legit the best thing to ever happen to me!! Now let me tell you why. First off sound quality, the sound quality is phenomenal but its not just ordinary sound. The sound is so hard to explain its like a movie theater is constantly following you around everywhere you go. Because its open and not inside your ear I feel like the sound is more natural and feels like you can touch the sound rather it being locked up in your head. I could go on all day long about the sound but lets talk about the comfort. As someone who can only use headphones because earbuds are so uncomfortable these really change the game. If you put these on right it fits perfectly and does not fall out. Ive worn these today for a total of 8 hours and a lot of the times I totally forgot they were even in. I tested them walking around the store doing some chores and even laying around and it didnt cause any problems. They are very lightweight so you dont have to worry about it weighing your ears down or falling down. Some more perks that are very nice to have are all the modes they offer I wont list them but the bose app offers different sound settings to choose from to enhance your experience. For the mic/phonecalls I don’t really know but I also don’t care. I give these a 5 star because of sound and comfort. I truly can’t explain how balanced and comfortable these earbuds are. Buy them and you will see

    I would recommend this to a friend
  • Pros mentioned:
    Battery life
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Eh...

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love having ear buds that i dont have to take out every time someone starts talking to me. The sound quality is good and the battery life is exceptional for small buds. These are wonderful for folks who may have had a hard time finding buds that fit their ears. These are not, however, comfortable to wear for extended periods of time. My ears start to ache from the way they squeeze to stay in place. But my ears are more sensitive than most folks. My biggest complaint is the connectivity. These constantly disconnect from my phone and/or the buds lose sync with eachother. It's incredibly obnoxious to have to manually reconnect them all the time and at $300 it's unacceptable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 3 out of 5 stars

    Decent 2nd attempt at open ear. Improvement needed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headset is very comfortable, lightweight, and easy to use while sounding great when listening to music. I tend to use them mainly for calls which is where it fell short big time. They let in way too much background noise to a point that had people asking me if I had a different set to use or they would get irritated by the noise they were hearing. This really made the price too high. Would love for Apple and Beats to try their hand at open ear.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hello Tony,

      Thank you for sharing your experience with the Bose open ear headset. We're glad to hear that you find them comfortable and lightweight, and that you enjoy the sound quality for music. However, we're sorry to learn that the headset didn't meet your expectations for calls due to excessive background noise. Your feedback regarding this aspect is important to us, and we'll certainly take it into consideration as we strive to improve our products. We recommend visiting this article as it has steps to improve the microphone's clarity: https://bose.life/4a6Qm6c. If you have any further feedback or questions, please don't hesitate to reach out to our customer support team.

      Kind Regards,
      Eric V. - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Design, Sound quality

    Rated 5 out of 5 stars

    So great for small ears

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are perfect for anyone that has troubles with in ear headphones. I can wear them all day without any pain which I have never experienced before. The sound is great. I haven't made a call with them yet so I am not sure about the microphone. Sleek and undetected.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Sound great. Overall impressed with the design.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These new Bose open ear buds are pretty awesome. The only issue I've had is the first pair I bought had some static issues randomly. I meant to take them back for an exchange right away but thought maybe I'd wait for a firmware update. Once there was an available update, I installed it and it seemed to fix the issue. However, shortly after the update the right bud stopped charging and connecting. I exchanged for a new pair and have had zero issues thus far. The sound quality is absolutely incredible for being open-ear buds. They connect immediately and and are easy to pair. They charge to full fairly fast and seem to last for a few hours on a full charge. They take some time getting used to. At first they feel a little awkward to put them on but you get used to it pretty fast. I find that sometimes I forget they are even on. With that said, sometimes, after several hours of wearing them, they can feel like they are pinching your ears but a slight adjustment fixes it quickly. Overall I'm quite happy with them. On a side note, my wife bought a pair of the white/silver model and has had zero issues with hers. She uses hers with her Mac and iPhone and I use mine with an Android phone and an LG TV.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and are comfortable to wear all day. Also I can just pause to talk to someone and not have to take them out which is a huge plus! Also for an added bonus, after a software update they are able to do Multipoint connection!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great Sound, Unique Design, but Charging Port Need

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Ultra Open-ear True Wireless Earbuds for a while now, and I absolutely love their innovative design and sound quality. The open-ear concept is fantastic—it lets me enjoy music while staying aware of my surroundings, which is perfect for outdoor activities or commuting. The sound is clear, balanced, and immersive, making every listening experience enjoyable. However, I’ve encountered an issue with the charging case. One of the charging pins got stuck, and now I can’t charge the earbuds properly. This has been frustrating, especially considering the premium price of the product. While the earbuds themselves are excellent, I hope Bose addresses this design flaw in future models. Overall, I’d recommend these earbuds for their unique features and sound quality, but be aware of potential issues with the charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort
    Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    Good. Wireless charging would've made it perfect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It serves the purpose of enjoying music while still being aware of the surroundings. It's like the old Bose Soundwear around the neck, but lighter, more comfortable, and fits in the pocket. And it looks cool! :) One star off (debating two) because I'm disappointed it doesn't support wireless charging like my QuietComfort Earbuds. For the price, you would expect that feature, which is available to most other products nowadays. :(

    No, I would not recommend this to a friend
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