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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 2411 reviews

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Rating by feature

  • Sound Quality

    Rating 4.4 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

  • Connectivity

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers appreciate the exceptional sound quality, comfortable fit, and lightweight design of these earbuds, which make them particularly well-suited for those with smaller ears. While users enjoy the convenience of the open-ear style and reliable battery life, some have noted concerns regarding connectivity stability and limited volume levels. Additionally, a few users feel the product is priced higher than expected and that the bass performance could be improved.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 2,409 reviews
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Great Sound, Unique Design, but Charging Port Need

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been using the Bose Ultra Open-ear True Wireless Earbuds for a while now, and I absolutely love their innovative design and sound quality. The open-ear concept is fantastic—it lets me enjoy music while staying aware of my surroundings, which is perfect for outdoor activities or commuting. The sound is clear, balanced, and immersive, making every listening experience enjoyable. However, I’ve encountered an issue with the charging case. One of the charging pins got stuck, and now I can’t charge the earbuds properly. This has been frustrating, especially considering the premium price of the product. While the earbuds themselves are excellent, I hope Bose addresses this design flaw in future models. Overall, I’d recommend these earbuds for their unique features and sound quality, but be aware of potential issues with the charging case.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 3 out of 5 stars

    They were great at first...

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So, I love the way these earbuds fit, and sound, especially for an open ear, they sound great, but recently, the left one sounds blown with bass, and I can't figure out why ... Time to use that warranty I guess, but if you're active, these are hard to beat for fit.. they will not fall off unless removing a hoodie or something..

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi, thank you for sharing your experience. We’re delighted to know you enjoy the fit and sound of the Bose Ultra Open Earbuds, and we'd love to help you get the best experience possible.

      The Bose Ultra Open Earbuds are designed to deliver a rich, balanced audio experience in an open‑ear format, combining clear vocals with deep bass while maintaining comfort and stability during active use. As for the audio issue, I recommend following the steps outlined in our online guide. It provides helpful tips and may help in resolving the blown audio you’re experiencing. You can view the guide here: https://bose.life/4uxUxmj

      We hope these steps help restore the performance of your Ultra Open Earbuds so you can continue enjoying the secure fit and open‑ear sound they’re designed to deliver.

      Rein - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Clip On Heaphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are exactly what my wife needed. She is a runner and these are secure, loud enough for her run, but still allow her to hear her surroundings. She was skeptical for the clip on style but fit well and do not irritate her ears as others have. And it does not interfere with piercings. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I enjoy using these earbuds almost everyday. It’s nice bc they dont get gross the same way regular earbuds do. They also work well if u have a traigus piercing. But kinda hurts if u have a conch, not awful but if ur heavily pierced on the ears then maybe pass idk. Otherwise, really good, great for walks downtown/ shopping alone. Let’s in the perfect amount of noise to still feel aware and vibe at the same time.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Pedro’s gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is perfect and very easy to wear. Also very light

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    better than air pods

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are better than the AirPods because they don't fall out of your ears to have a tantrum on the floor or fall into the sink while you're doing dirty dishes. The sound qualities still allows you to be aware of things going on around you for safety reasons.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Happy with Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for outdoor activities like walking. Quality sound and still able to hear your surroundings. Nice for regular use also.I have smaller ears and it's hard to find earbuds that are comfortable. Bose didn't disappoint. Easy setup and connection.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Underwhelming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a Best Buy open box in excellent condition, item came as described. I bought these for the convenience in an office setting. I can hear everything going on around me so im able to react and not continually repeat "what did you say". Soft on the ear but you still some discomfort you need to get used to. My only 2 issues with these are 1. Sometimes when talking on the phone people have a difficult time hearing me and you have to raise my voice. 2. Battery life is about 6hrs, you may want a backup option if you tend to use them during an 8hr work day. Also dont throw out box, you need the QR code. If you can get around these 2 issues id still recommend.

    I would recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Hi Sandrac, thank you for sharing your experience with the Bose Ultra Open Earbuds. We’re glad to hear they’ve been convenient in your office setting, allowing you to stay aware of your surroundings while enjoying audio. We also appreciate your honest feedback about the areas where they could perform better.

      The Bose Ultra Open Earbuds have two microphones in each earbud, and properly wearing them can greatly improve call quality. Blocked microphones may cause poor sound quality for the listener on the other end of the call, so please ensure the microphones are not obstructed by headwear and that the earbuds are positioned correctly on each ear. You can check out this helpful guide for more information. (https://bose.life/4wU6bJJ)

      As for battery life, the earbuds are designed to last up to 7 hours with Immersive Audio off, 4 hours with Immersive Audio on, and 3 hours when both Immersive Audio and Auto Volume are enabled. With a fully charged case, you can expect up to 19.5 hours of additional playtime. Charging takes about 1 hour for the earbuds and 3 hours for the case, while a quick 10‑minute charge provides up to 2 hours of use. If you’re experiencing shorter battery life than this, here’s another helpful battery troubleshooting guide. (https://bose.life/4dCvjNz)

      Your input is valuable in helping us improve, and we’re grateful you took the time to share it.

      Jelyn - Bose Customer Support bose

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Unique execution

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The types of ways you can listen to audio is vast & many. Headphones, earbuds, & open ear buds all have a common goal: deliver audio. Everything else is a bonus that works or a flawed feature that needs a bit more time in the oven. Overall I am impressed with the execution of these open earbuds. I feel, after reading a few reviews, it’s being compared unfairly to tws earbuds that sit in your ear canal. Owning Bose Tenors, Sony LinkBuds, Shokz OpenRun Pro, & Shokz OpenFit; these Ultra Open Earbuds perform exceptionally. The way each company comes up with designs for their models never ceases to amaze me. It’s unique. These are secure once worn properly; shaking my head or jogging can did nothing to jar it loose. Sounds are just like my Ultra Earbuds & Ultra Headphones. Definitely Bose signature sound. The immersion mode somehow works in this open style. The app works seamlessly to tweak the EQ to your liking. Price is a talking point in what your expectations are for these style of earbuds; there are other options. If they go on sale, like the other Ultra options, give this a chance.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Fit, Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Great open ears earbuds

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    Best Buy Employee
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] They feel comfortable and have excellent sound quality. They wrap securely around your ear without being too tight. You might need to adjust them every now and then to get the perfect angle into your ear canal.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my headphones! They are so comfortable to the point that I forget I’m even wearing them. I initially got them bc I would tend to misplace my AirPods whenever I took one out if someone was talking to me. A big plus with these are that I can still hear my surroundings so there is no need for that.

    I would recommend this to a friend
  • Pros mentioned:
    Fit, Sound quality

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these about 2 weeks back, and I went back to the store to return them 3 times because they were hurting my ears. Every time I went back, I would try different brands and just end up keeping them. Some won’t stay on your ears, others won’t sound as good. So I ended up keeping them and I am so glad that I did! I think they were just new, so they had to loosen up a little, because after using them for a while I can’t even feel them on my ears anymore. I am extremely happy and so glad that I kept them! Wonderful sound, great quality, and will never come off my ears when I run!!!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Design
    Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    No more chances

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These earphone are good looking and comfortable. For music is good. However, when you talk on the phone, the sound quality is poor. You sound like your far away or under water. After giving it 2 chances, I decided to not get another pair. I thought the first ones were defective, but the second pair were the same. Also, I often had difficulties connecting the to my phone or they would disconnect.

    No, I would not recommend this to a friend
    • Brand response from Bose Support
      Posted .

      Thank you for sharing your feedback! We're thrilled to hear that you found the perfect fit and love the sleek, stylish design of the Bose Ultra Open Earbuds.

      Sorry to hear that the phone call quality doesn’t meet your expectations. Your input is valuable, and we truly appreciate you taking the time to let us know. To help with call quality, check our support article at https://bose.life/47GoHep which will address your concern. Hope it helps!

      Klariss - Bose Customer Support bose

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Great for music and work!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the head phones for comfort and the sound quality is AMAZING! The ONLY down fall I think is the quality of a phone calls it could definitely be better!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 5 out of 5 stars

    Bose Ultra Open Earbuds are awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sound great and are comfortable to wear all day. Also I can just pause to talk to someone and not have to take them out which is a huge plus! Also for an added bonus, after a software update they are able to do Multipoint connection!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Bose earphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The earphone work well, I got them because other earphone hurt my ears so these are kinda hanging on the outside. The only downfall is that they are no noice canceling other than that I love them!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Good. Wireless charging would've made it perfect.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It serves the purpose of enjoying music while still being aware of the surroundings. It's like the old Bose Soundwear around the neck, but lighter, more comfortable, and fits in the pocket. And it looks cool! :) One star off (debating two) because I'm disappointed it doesn't support wireless charging like my QuietComfort Earbuds. For the price, you would expect that feature, which is available to most other products nowadays. :(

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Good quality.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I genuinely love this product. It has an exceptionally long battery life, and the color is particularly appealing. In fact, it’s better than AirPods.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Sound quality

    Rated 5 out of 5 stars

    Money well spent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It exceeds my expectations! The quality of sounds is superb! The design is awesome! Recommended it to some of my friends and they liked it too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great sound quality, hurt my ears though

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is AMAZING. Color is very pretty. Leakage isn't too bad. You can hear it if you get close. My ears did start hurting after about an hour, but my ears are on the smaller side so that might have been the cause.

    I would recommend this to a friend
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