Customer Ratings & Reviews

Posted 1 month ago

Hi DarlaO, thank you for sharing your experience with the Ultra Open Earbuds. We’re sorry to hear that the charging case hasn’t held up, with the lid becoming loose. This isn’t the experience we aim to provide, and we’d appreciate the opportunity to make things right. Please reach out to our support team at https://bose.life/4dzyJR9, so we can take a closer look at your case and assist you with available return or service options.

Thank you again for your feedback, we’re here to help.

Daisy - Bose Customer Support

Posted 9 months ago

Hi Jay, thanks for sharing your honest feedback, we really appreciate it. It’s great to hear the wireless charging feature works as expected. We understand your concerns about the bulk and the silicon cover’s fit, and we’ll be sure to pass your comments along to our product team. Your insights help us improve, and we’re glad you’ve decided to keep using it despite the drawbacks. If you ever need support or have more thoughts to share, we’re here for you!

Klariss - Bose Customer Support

Posted 3 months ago

Hi there, thank you for sharing your feedback with us. We’re glad to hear that the case cover holds your headphone case well. To put the Bose Ultra Open Earbuds Silicone Case Cover on, simply slide the charging case into the silicone cover from the top, making sure the cutouts align with the charging port, indicator light, and button. The cover is designed to fit snugly and protect the case without interfering with functionality. When putting it on, ensure your Bose Ultra Open Earbuds charging case is clean and dry. Check that the charging port, indicator light, and rear button are properly aligned with the openings in the silicone cover. Press around the edges of the silicone cover to make sure it hugs the case tightly.

Your input is very valuable, and we’ll make sure it is shared with our product team as we continue to improve durability and design. In the meantime, we’d be happy to provide guidance on keeping the cover clean and fitting properly. Please feel free to reach out to us through this link: http://bose.life/globalsupport

Jelyn - Bose Customer Support

Posted 8 months ago

Hi, thank you for sharing your feedback with us. We understand how disappointing this is on your part. We truly appreciate you taking the time to let us know. Our covers are designed to be lightweight yet durable, intended to protect your product while keeping it easy to handle. If the cover isn’t staying closed, it may indicate a defect or alignment issue that isn’t typical of how the product should perform. We want you to feel confident in the durability and reliability of your Bose product.

-Check for alignment or obstruction: Even small misalignments or debris can sometimes prevent the cover from closing properly.

-Inspect the material: If the plastic feels unusually thin or compromised, it may not be functioning as intended.

Gem - Bose Customer Support