Customer Ratings & Reviews
- Model:
- 93119082
- |
- SKU:
- 6373503
Customer reviews
Rating 4.1 out of 5 stars with 1321 reviews
(1,321 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use3.9
Rating 3.9 out of 5 stars
Customers are saying
Customers are delighted by the ease of use, brightness, and affordability of the Soft White A19 4-Pack + Smart Plug, frequently praising its seamless integration with smart home assistants like Alexa and the convenience of the included smart plug. However, some users experienced occasional connectivity problems and found the app interface somewhat challenging. The overall performance is considered satisfactory by most users.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
unfortunate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.unfortunately i could not get these to connect properly to work. Had to return. I would like a product to connect directly to my google home base and not have to go thru another app
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Kimberly, our bulbs are Made for Google, so long as you have a first party Google Home ( such as any one of these: https://support.google.com/googlenest/answer/7029281?hl=en) You should be able to set up and control your bulbs all from within the Google Home app. For any other questions regarding compatibility, I would recommend reaching out to our Customer Support team at 1-844-302-2943 or [email protected].
Rated 2 out of 5 stars
Not compatible with Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As advertised Alexa compatible, its not true. Only supported in US, not in US territories. I purchased in Best Buy Puerto Rico and the Skill set for Alexa its not supported here.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Very difficult to setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to connect the smart plug and white bulbs and I still can’t connect them
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there! Please give our support team a call at 1-844-302-2943, or email in at [email protected], we'll be happy to get you up and running.
Rated 2 out of 5 stars
One bulb is not working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4-pack, one is not working, glad it was the first one I put on, made me try all. If I did not pick the bad one first and left it somewhere, I wouldn't know it's broken.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Reach out to the support team, we will get you a working bulb to replace the one that was not functioning.
Rated 1 out of 5 stars
More trouble than helpful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This disn't work for me. I previously had a "Hues" setup that did work but eventually my lights needed to be replaced so I went back to Best Buy. Unfortunately, Best Buy apparently discontinued the Hues so I bought the GE 4 bulb setup. Although I tried moving and reactivating the smart plug, My Alexa would often recognize 1 or 2 smart bulbs but never all 3. It also often didn't recognize the smart plug! It bacame more trouble than it was worth so I took it back.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi James, we're sorry to hear that you experienced issues with our products. We recommend unlinking the C by GE skill and removing all of our devices on the Alexa app then enabling it again. This helps with adding your devices back. Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected]
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Horrible
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The GE app is borehole, plug and lights hardly connect correctly to the google devices. Over all they rarely worked.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Oh no! Could send us a note at [email protected]? We'd like to get you up and running!
Rated 2 out of 5 stars
Get Hue Instead
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No very easy to integrate into our smart home, requires an extra purchase to enable certain features, spend the money on Hue products, you’ll thank me later!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there, we are sorry that you are having issues with our devices. We want to assist more please feel free to reach out to our support team at 844-302-2943, or email us at [email protected] we'll be more than happy to assist!
Rated 2 out of 5 stars
I mean.. they are lights?
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Meh. I’d pass. Doesn’t work unless you have the hub and you can’t set up each light individually. Has to be set up as a pair in the same “room”.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Let there NOT be light.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I experienced very poor connection with several of these bulbs. Also had a hard time linking to my Alexa.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Skip it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could only get 1 of four to connect properly. After reading further reviews it seems like the status quo.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi BigK I can assure you this is not typically behavior of our products. Please allow us to investigate this issue further by reaching out to us at 844-302-2943. We would love to get these working for you!
Rated 2 out of 5 stars
No Thanks
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are all Bluetooth which is pointless for most. The packaging and online details are bit vague also...
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, however we do offer some that are Direct Connect and connect using wifi if you would be interested in taking a look at them instead?
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
GE sold their smart light division
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these lights were pretty good for a while but then stopped connecting to the app.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Rated 1 out of 5 stars
Works good with app but not with smart device
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Could not get alexa to pair with these. The box clearly said it worked with alexa but it most certainly did not.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Bmichelle, we're very sorry for the frustration, but there may be a solution that could get these working for you rather quickly. If you could give us a call at +18443022943 and explain the issue you're having with the bulbs and smart plug, we'd be happy to get this resolved for you.
Rated 2 out of 5 stars
G.E. vulbs
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought as a gift, but I returned due to bad reviews. I had read about this. I have the Philip's hue light bulbs and these work great.
No, I would not recommend this to a friendRated 2 out of 5 stars
Ok for the sale but better options available
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Outlet bridge had an annoying buzzing sound and connection to all my other devices was pretty inconsistent. Ended up returning.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate that you at least gave us a try and deeply regret that you had these experiences. This is not the experience we expect our loyal customers to undergo. -C by GE Support
Rated 1 out of 5 stars
Compatability issues!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've been trying for five days to get Alexa to "discover" these bulbs after setting up with the C by GE app, updating all firmware, enabling the skill, and nothing is working. These are the first and only of a long list of pieces that have given me a problem. If you plan on utilizing these with Alexa and custom routines I suggest to avoid them and stick with a company like Philips Hue, pricey but they work as expected.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for reaching out sorry to hear about the integration issues that you are running into. We would love to get that resolved for you. We can be reached at 1-844-302-2943
- Cons mentioned:Compatibility
Rated 1 out of 5 stars
cannot get them to work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.tried following directions they will not connect to my Google
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Male, we're sorry to hear that. We'd love to help get everything up and running for you. Please give us a call at (844) 302-2943 and we will do our best to get any issues you're having resolved.
Rated 2 out of 5 stars
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was nice but 1 out of the r bulbs does not work the moment i took it out the box the inside moved screwed it in than nothing
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nikkki thanks for bringing this matter to our attention. Sorry this has happened. If you could give us a call at 844-302-2943 or email [email protected], and we can resolve this issue.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Gave up on trying to make these work consistently.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Talked to factory reps 3 or 4 times but still failed to get them working to my satisfaction.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Terry, I'm sorry your experience with the products, as well as our support staff wasn't up to snuff. We're always available if you'd like to give us another shot! Just give us a call at 1-844-302-2943, or email in at [email protected]. We appreciate your feedback.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not one of GE better ideas
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bad product. Continually disconnected from Alexa. Doesn't anyone test these things?
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback sorry you were having issues integrating with Alexa. Please reach out for assistance at 1-844-302-2943. We would love to get you up and running! -C by GE Support