Customer Ratings & Reviews

I picked up this Dell 15.6" FHD Touchscreen Laptop (Intel Core i7-1355U, 16GB RAM, 1TB Storage, Carbon Black) during the 2025 Black Friday sale, and so far, I’m impressed! The laptop was not initially booting up as looks like the battery was completely drained out. Kept it plugged in for sometime and then it started. The setup process was straightforward and user-friendly. I plan to use this laptop mainly for personal projects like my Amazon T-shirt business and photo/video editing. I’m not much into gaming, so I can’t speak for heavy gaming performance yet, but I might try Age of Empires soon! Overall, the laptop feels fast, responsive, and meets my expectations. The large touchscreen is a plus. The only drawback is it feels a little cheap when you hold it in hand or on your lap. Somehow the case and keyboard doesn't give an elegant feeling, but that has nothing to do with performance!

It’s a good computer for your everyday needs and then some. I just need it for basic stuff but this can do so much more and handle of games to like Call Of Duty.

Purchased a laptop online at a significantly reduced price. Went to the store to pick up and it was sitting there in the store. Took 'maybe 10 minutes for the whole process (ordering and pickup). i have purchased numerous items from Best Buy AND IT TRULY IS ALWAYS A BEST BUY!!

So far a good laptop . It doesn’t work with my old school games like Age of Mythology or anything for windows 98 etc lol . But the speed is decent and battery just on the ok side . For the price I think is fair .I just hate the fact that it doesn’t have an internal dvd drive anymore and I had to purchase separately.

It's a pretty good choice, good price for a real good laptop, faster, with touch screen and good disk drive.

Feature laden Dell Laptop with excellent specs. Good bargain for the money. Feels slightly flimsy though, compared to Dell computers I have owned in the past.

This laptop is a perfect choice for: Business Professionals: The powerful CPU and high-res screen are excellent for spreadsheets, presentations, and video conferencing. Students: A great "all-around" machine that will easily last through 4+ years of study. It's fast, has plenty of storage, and the high-res screen is great for research and writing. General Home Use: An excellent, premium-feeling machine for web browsing, streaming media (movies will look great on the 2K screen), and managing photos.

My Mom was in need of a new computer for her office, and after doing some research this Dell seemed to fit the bill. Overall, the machine will spend most of it's time hooked up to a Dell dock and monitor and will be used mainly for things such as productivity, email, and internet; as such, battery life wasn't a huge concern. Still, the laptop is compact enough to bring home in the odd chance she needs to do so and the touchscreen was a nice to have. Memory and Hard Drive space are all solid; we wanted to make sure that it had more than 8GB of RAM and at least 1 TB of Hard Drive Space. And the Core I7 seems to be humming along without issue. So far, we've seen no slow downs or cause for concerns. Overall, if you're looking for a solid, no frills machine this one was a good pick for $650.00

This Dell computer is very easy to use and It fits nicely into my back pack. I was able to adjust to it very quickly and the keys are comfortable to use.

I want to recognize and thank the Geek Squad staff at the Best Buy location on Caroline Street - Atlanta, Georgia. This was one of the best customer experiences I have ever had. Flora, Pete, Hayden, Malcolm, Jeremiah, Christopher (sales) made every effort possible to ensure I ended up completely satisfied. What is normally a routine purchase of a laptop became anything but. Hayden was very helpful in my choice of the first computer. It met spec and budget needs, but after getting it home it was a little larger than I realized for my small office. He gladly helped me choose another laptop (smaller). Once home I could not get it to scan. I called the 24 hour service department. After two calls and approximately four hours, it still would not scan. I went back to the store. Pete and Jeremiah worked tirelessly to make it work. Pete even remarked he enjoyed a challenge - a testament to his dedication. It scanned at the store. Once home, it would not scan. Back to the store and it would not scan there either. Pete even took a call at home from the associate I was discussing the latest issue. Later, I returned to the store for an update. Malcolm was on duty. He was aware of the problem and began seeing what he could do. After some research on his part, it became apparent there was a history of the second computer not being compatible with my printer. With that determination, Malcolm and I knew the second computer was not going to be an option. Malcolm called Christopher in the sales department. He came over and took me to the computer section and showed me two options. His knowledge was amazing and could answer any question I had. I now have computer number three and I love it. I apologize for the detail, but there is no way to show how hard everyone worked to find a solution without it. Interestingly, my experience with the Geek Squad staff began two months earlier with Flora. I had purchased a tablet and needed assistance setting it up and syncing it with my laptop. I didn't have an appointment, but Flora started helping as soon as she was free. Her knowledge and customer skills are excellent. She was also heavily, involved with the above problem. She has assisted me several times and I am amazed how she maintains her composure as she fields one person after another needing assistance yet still focusing on the customer being helped. All with a smile. Without this incredible team, I'm sure I would have had no choice, but to return the second computer and then try to figure out what to do. I might add while, the help line is a viable option, the only way this was solved was because of the ability to work with someone face to face. Thank you again to everyone for staying with this until a solution was found. It is very much appreciated.

This is a great laptop for everyday home or school use. I would not classify this for high level gaming, but other than that it has been perfect for home use. The touchscreen is an added bonus. It is lightweight and has good sound quality. The laptop was simple to set up - make sure you turn off the Windows 'S' mode. The best thing about this laptop over others is (1) the Intel 13th Generation Core i7 CPU; (2) 16GB of RAM; and (3) 1TB SSD storage. Look around, difficult to find those characteristics on laptops at the same price. Connects to Wi-Fi and Bluetooth effortlessly. I would not recommend installing the McAfee antivirus software - it bogs down Windows and is a pain to remove. I highly recommend this laptop to anyone for home or school use.

So far, has exceeded expectations. Speed is good and I’m very happy with its capabilities.

Productivity tasks like document editing, video conferencing, browsing with many tabs, and light creative work—run smoothly. While it’s not built for heavy gaming or intensive professional video editing, it performs exceptionally well for mainstream workloads.

My new computer is great. The speed is really fast compared to my old one. And the capability is fantastic. No waiting for it to get what I need. Only downside are the speakers.

this thing flies. easy to set up. big screen is great, don't need my reading glasses

nice little all purpose laptop for a really great price to get over to Windows 11. I recommend the upgrade to Windows 11 Pro so you aren’t held captive to Microsoft browsers. Be careful to check for docking station comparability if you want to have another HDMI hookup.

This DELL laptop provides what I need, nice upgrade for me. Works very well and is fast.

I’ve been using the Dell 15.6" 2K Touchscreen Laptop (i7-1355U, 16GB RAM, 1TB SSD) and overall I’m very happy with the performance for the price. What I like: Beautiful 2K touchscreen – bright, sharp, and smooth to use. Touch response is really good. Fast performance – the i7-1355U handles multitasking, browsing, Zoom, coding, and daily work easily without lag. 16GB RAM + 1TB SSD is more than enough for running multiple apps and storing large files. Boot time is super quick. Premium feel – the carbon black finish looks sleek and modern. Lightweight for the size – convenient to carry between home, office, and travel. Things to know: The speakers are decent but not very loud. The fans can spin up a little under heavy load, but nothing too distracting. Battery life is good, not amazing — around 5–7 hours depending on usage. Overall: If you’re looking for a solid, fast, and reliable 2K touchscreen laptop for work, studies, or everyday use, this Dell is definitely worth the price. Great balance of performance and value.

For the price it is very good. I've owned 3 in this same case design (different CPU's). The case is fairly rugged, especially compared to Lenovo. My oldest is now 3 years; the hinge feels the same still as this new one (1 month old). I'm not exactly kind to them, either, so the Lenovo just couldn't hold up. Performance is good, display is crisp, touchpad is typical, battery hangs in there (my 3 year old is still on original battery). It is not a great bargain, it is a good price for what you get. The card reader has been great for both camera and phone SSD work (recovery, etc). The keyboard feel is good, though not high end. CAD runs ok for an IGP unit, photo editing, audio editing and video editing are similar. It is a fair substitute for my desktop when I'm away from home/office (though, seriously, the desktops are 16 core beasts with 96GB RAM, so there is a squeeze). Fairly thin and light, all plastic. Overall a good balance for the price.

I bought this laptop to replace an older Dell laptop. I haven't had it long, but the setup was super easy. and I love the touchscreen. It' so crystal clear. I havent used it on battery alone yet, alwsys plugged in.