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Rating 4.2 out of 5 stars with 98 reviews

81%would recommend to a friend.

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Page 1 Showing 1-20 of 98 reviews
  • Rating 5 out of 5 stars with 1 review

    G7

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Great machine !!! pretty fast, beautiful design and easy to use. Some of the cool features include a lighted keyboard along with the housing lights under the front lower area for which you may use the color and the format of your choosing, the 'Alienware Command Center' interaction among many others. This device does operates pretty hot but a cooling pad easily keep those high temps in check.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Love my Dell

    |
    Posted .
    Owned for 2 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    We love it is fast we love How it glows I’m a ZUMBA instructor and I teach through zoom right now so I’m loving the camera.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 2 out of 5 stars with 1 review

    Powerful laptop, but listen to the reviews

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    I purchased this laptop with the intent of making it my mobile gaming platform. Prior to purchasing it, I read so many reviews that this laptop had overheating issues. I wish I would have listened to the reviews. The laptop is great. It's a 17" laptop with a full keyboard, and great specifications. The battery life is excellent, given the specifications of the laptop. It comes with a 10th gen Intel i7 processor with 16 GB of RAM, and a SSD 512 GB hard drive, plenty of what I need it for. Also, the software suite that comes with the laptop caters to the gaming. Now for the cons. On high load (aka games), the laptop has severe FPS drops after the GPU temps reach around 70 deg, and CPU temps of around 99 deg. Dell is aware of the issue, and has released a BIOS firmware update for the laptop. Unfortunately, all it does is buy you little time until it reaches FPS drops. Just for comparison, I played Trials of Mana, Jedi Fallen Order, Heroes of the Storm, APEX legends. All of them with the same issues. I updated all of the drivers and software without any improvement. I returned the laptop. Hopefully, Dell will figure this problem out. This laptop is great otherwise.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Dave,

      Thanks for your review and we're sorry to hear about the issues that you had with your computer and that you decided to return it. If you are using another Alienware computer in the future we'd also recommend that you adjust the thermal settings using the Alienware Control Center so that they align with your intended usage. This should help with the overheating that you were experiencing even after the BIOS update.

      If you have any technical questions in the future please don't hesitate to reach out to the Alienware Support Team: https://dell.to/2Inbc8F.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 3 out of 5 stars with 1 review

    Not so great out of the box for gamers.

    |
    Posted .

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Laptop will run very hot if you game with it due in part to cheap thermal paste on the CPU and GPU, Dell uses too much and the cheapest stuff they can get their hands on. Don't try to add a second M.2 because Dell does not supply the heat sink cover or bracket and they do not offer it for sale. Dell uses a tiny generic SSD and generic ram, you will need to upgrade if you plan to get the full potential out of it. For the price Dell should have used better components and included the hardware to add another SSD. As far as overall build quality, it is built really well and is pretty rugged compared to some of the other brand gaming laptops in this price range. Unfortunately this gaming laptop does not support XMP gaming memory which is odd, you are stuck at a max 2933 speed. This thing will play games but not right out of the box at least not without throttling. I like the 300hz screen and the design so I am investing in the upgrades to make it perform at it's full potential otherwise it would have gone back.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello PCDJ64,

      Thank you for your review. We are sorry to hear your G7 is not meeting expectations. To better manage system thermals, open the Alienware Command Center and select out of 4 different thermal profiles as well as performance output to your preference. These include Cool, Quiet, Balanced, and Performance thermal profiles. This will ensure system temperature is managed to your preference.

      Keep in mind that our G7 follows 10th generation Intel performance design guidelines, which can lead CPU temperatures to reach 100°C to output top in-game performance. We fully warrant the product under these conditions. If you see CPU temperatures rising beyond 100°C on Alienware Command Center, please contact support and they will assist you accordingly.

      Best Regards,
      Anthony P. Dell

  • Rating 4 out of 5 stars with 1 review

    perfect for GAMING but beware of overheating

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    PROs - Just bought this on 9/20/20. So far its been good, fast load up times as expected on an M.2 SSD, games are running solid like Gears 5, Gears Tactics, Fallout 76, and Control. Good keyboard layout, dont need an additional monitor, just need this on the go gaming. CONs - personally i recommend getting a cooling pad at the time you purchase or ASAP, this device gets very very hot and your FPS will drop like flies, after benchmarking 3D Mark DLSS NVidia, the FPS went from 50 fps down to 4-5 fps, and on Gears 5 benchmark it was averaging 30fps. Overall : testing this beauty over a cooling vent in my home, i re-ran the benchmarks , 3Dmark without DLSS was hitting 40-50 fps and with DLSS was stable hitting 50-60 but highest was 75fps. Gears 5 improved and stable at 100FPS. Really all you need is cooling pad or better, to keep this system from overheating, then your FPS will remain stable. I recommend upgrading the current or secondary M.2 slot to at least 1TB or 2TB if you can afford it, games are massive, 512 GB isn't enough IMO.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Hands down one of the best on the market!

    |
    Posted .
    Owned for 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This unit is hands down the best mid/high range laptop I have ever used. Scoring much higher on Firestrike benchmarks (1800+) than other gaming laptops, almost reaching gaming desktop standards. You will need to do some work to get the unit set up, using the correct thermal/power/updates. Once set up, this unit is rock solid, zero issues and extremely fast. Display is amazing, again once set up. Color is controlled through the Intel Command Center, and does take time to get right, but once you do it is great. All games play at 80-300+ FPS, haven't hit anything that bogs the system down yet. Very recommended! PS. Most reviews online you will see for the 17" G7 will be for models sold directly from Dell/other retailers, they ARE NOT this unit. This unit was made specifically for Best Buy and has the better 2070 refreshed, not the MAX-Q.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Good

    |
    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    but do what others have said, go through and make sure to update everything, follow their list and you are good

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    solid non branded alienware laptop

    |
    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    I first bought the gigabyte Areo 15 ( 4k OLED ) with rtx 2070 max q and it was a great computer but it just wasn't for me. I always wanted 4k OLED in a laptop but since OLED's are prone to burn in I didn't feel very confident of its lifespan, and the screen wobble and razer thin panel itself scared me of it breaking at a moments notice. so I buckled up and exchanged it for this beast of a laptop which is surprisingly better in every way that my original purchase. the Dell G7 17.3 inch is literally an alienware laptop just minus the branding and replaced with DELL logos, aside from that this thing is a monster since it packs a full desktop RTX 2070 and latest 10th gen core i7 which makes it even faster that the gigabyte. the issue i had with the gigabyte was it was a thin and light so unless you where plugged into the outlet the CPU would downclock to a super slow 1.6 ghz which made the entire system and UI seemed sluggish. Opening anything from email to YouTube seemed like a chore for the device given it was 2 grand. This computer doesn't care if its plugged in or not in most instances the CPU is running at 4.15ghz sometimes it will downclock to 3.6ghz and sometimes it will boost to 5ghz but not for long, that being said the battery life is what I expect gaming laptops to bee off the charger which is sub 3 hours of use regardless what you are doing and gaming nearly kills this thing in 40 minuets if you dare. The first review was unhappy because of poor thermal performance and I have yet to find any issues with thermals, yes its a full desktop RTX 2070 so its going to run much hotter than any max q since this GPU is pulling 140 watts itself compared to the maximum 90 watts of the max q rtx cards. that being said with the aliennware software suit installed out of the box playing Red Dead 2 on ultra for 5 hours gave me a stable temp of 77 degrees for the GPU and 75 degrees for the CPU which is totally fine, its toasty but not throttling . Now with all of this out of the way the laptop itself is built rock solid and isn't all that heavy thanks to it being made of mostly plastic for the shell. now yes plastic doesn't feel as premium as a unibody block of CNC aluminum does, but its very thick and rigged almost like PVC fences its tough stuff and it has a slightly soft feeling to the hands which is pretty comfy when using for extended periods of time. the track pad is perfect, large and glass with windows precision drivers what more could you want? The keyboard is pretty good key travel is perfect but tactile responsiveness is a little soft but it more than gets the job done and the spacious 17.3 inch size gives room for a full number pad with non cramped arrow key directions. The display is VERY GOOD for IPS LCD, probably one the best ive seen, super well calibrated out of the box, my Color Calibration Spider measured 1.45 delta E grey scale which is excellent, SRGB is 100% adobe RGB is 78% and P3 is 81% so for LCD its very solid, and the icing on the cake is the buttery smooth 300Hz refresh rate which is best in class with 3.75 ms response time, so if you ultra competitive with first person shooters of appreciate very fast refresh rates this is display is A+.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Good, but disappointing.

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Ok so here's the deal, I gave this laptop a 3 out of 5, why? Because I had some issues with it. First of all, the screen is just amazing. The 300Hz display is excellent, the overall build of the laptop is great. Here is where I had the issue. The GPU started to overheat and it would shut down and I pretty much had to restart the game. I had Dell replace the MB, GPU, and CPU and it seems to be working now. It was quite a hassle having to deal with all of this, so I suggest looking somewhere else, if you're going to get a high-end gaming laptop, otherwise, you might end up in the same boat.

    Features

    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      eddie4,

      We're sorry to hear about the overheating performance issues that you had with your new computer. If you continue to have any thermal issues we'd recommend the following:

      1. Update your computer BIOS to the latest version available
      • Browse to the Dell Drivers & Downloads page:
      • Ensure you have selected the correct Operating System
      • Under Category, choose BIOS
      • Locate the latest System BIOS
      • Click Download and save the file to your PC
      • Open File Explorer and browse to the location where you saved the downloaded file
      • Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
      2. Open Alienware Command Center
      3. Click Thermal at the Active Default Theme and set it to Performance
      4. Restart the computer
      5. Once the computer boots into Windows open SupportAssist
      6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
      7. Click CPU under CPU Devices
      8. Select CPU Stress Test and click Run Test
      9. Open the Alienware Command Center and go to the Fusion tab
      • The CPU peak temperature should be less than or equal to (≤) 100 ℃
      • When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 5 out of 5 stars with 1 review

    The G7 7700 is great!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This thing is a beast. For the past 2 days I’ve done everything on this from syncing peripherals, playing games and running other apps non stop and it never skipped a beat. I ran all updates including the bios. The Dell software is very easy to use and make sure all drivers are up to date as well. The RGB lighting is fully customizable using the included Alienware software center. There are a few hidden settings in the bios as well so make sure to update that. I plan to upgrade the ram and either add an m.2 or replace the current one. All in all the 17.3” G7 7700 has been great. I will update this if I do run into any blips at all.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    G7 is Solid!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    So far, it's good as advertised. Only complaint is that it didn't have a display port connection. Being a VR Ready/Gaming Laptop that was disappointing. I had to purchase a separate adapter. Minor quibble for an otherwise great laptop!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 5 out of 5 stars with 1 review

    Great buy!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    This is by far the fastest laptop i Have ever owned. The battery life is great on it and the included charger is massive. I do wish for the pricepoint it had more ram standard. I use this for editing 360 videos. The display is excellent and I dont think I will outgrow the video card anytime in the near future. Overall a super solid buy that will serve my needs for the foreseeable future.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    fast, powerful and light and easy!

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    I replaced an Asus ROP with this computer, and the performance of the dell is great. It is much lighter and easier to work with. It's fast and smooth, with a great screen and the ability to see details. My only complaint is the lighting on the keyboard and sides does not stay on until you push a key and it's pain there is a reason I wanted a lighted keyboard! :) It's a pretty petty complaint though and I am very happy with the computer in general.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 1 out of 5 stars with 1 review

    Your Mileage May Vary...

    |
    Posted .

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Upgraded from a three year old Alienware R4 17 which has been holding up quite well. Read reviews on BB as well as Reddit. A lot of folks talked about yes, heating issues. Ran all required updates and sat down to see how well the notebook PC performed. First issue, couldn't find any information as to whether or not face sign-in worked. The system said it couldn't find a camera compatible with Windows Hello Face. Restarted Windows Biometrics and a bunch of other settings. Nope, didn't work. Then contacted Dell Support, to which the Support person kept to the script - have you tried reinstalling the OS. Terminated the call once I began to slip down the rabbit hole - never did figure out whether or not the system in compatible, Camera worked though. Next issue = RBG lights on the front. Several of the whatever wouldn't light up. No matter what I did. Moved onto running benchmarks. My go-to is userbenchmark. For whatever reason, UB was unable to locate the GPU - yes, changed settings within Nvidia Control Panel and well as made sure antivirus software was blocking or stopping. Eventually gave up. Then tried to play COD WWII and Far Cry 5. Both sputtered and stuttered every 3 to 5 minutes. I noticed there was a memory bottleneck. Changed settings to within Alienware Command Center - Power and Thermal. No change in game play. Needless to say or type. the notebook will be boxed up and returned. Actually, will swap the SSD for an M2 and see whether or not the HD could be the culprit - yes, this is a stretch. I do not need to be clairvoyant to know the notebook PC will be returned for a refund.

    Features

    Quality
    2 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Thatguyoverthere,

      Thanks for your review and we're sorry to hear about the performance of your computer so far. If you'd like assistance setting up Windows Hello on your computer we'd recommend reaching out to the Microsoft Windows Support Team: http://bit.ly/2KBOM4c.

      Thank you for updating everything that you needed to in the Alienware Control Center to see if it helped with your gaming experience. If you'd like to reach out to Alienware's Support Team you can reach them here: https://dell.to/2Inbc8F.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 3 out of 5 stars with 1 review

    Great if you can get on sale

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     

    Pros -Slim, super quite, thermal venting is excellent. -RGB underlighting -Screen is snappy Cons -Dell software likes to interfere with both integrated and dedicated GPU -Dell software likes to throttle down the CPU so running in a locked 2.xx state works best. -Setting for the Thermal Profile resets to "Optimized" on every shutdown. You want it on "Ultra Performance". Would give 4 stars but 3 days of my life in bios and testing wasn't a highlight. Go bigger and get the alienware or msi.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      UnBoldlyGoing,

      Thanks for your review. We're sorry that your new laptop is not meeting all of your needs. If you have any technical questions about your computer you can check our Product Suppport Page here: https://dell.to/3jH5TjU.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating 5 out of 5 stars with 1 review

    Greatest laptop I've owned

    |
    Posted .
    Owned for 4 months when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Fastest laptop I ever owned...worth every penny...if you don't care about touching screens and pens or having the laptop fold over and do backflips then this is the one you want...latest tech, fastest speeds, great price...only dell

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Bad out of the box. Amazing after tweaking it!!!

    |
    Posted .
    Owned for less than 1 week when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    After undervolting, the performance is day and night!! It does not have XMP (for now). Can't wait till my thermal paste/pads and cooling pad comes in. Playing warzone high settings stable 130-150 FPS after -100mhz. Don't get it if you don't want to tinker with it. Must buy if your comfortable opening her up!!!! All in all for me, $1499 it's an excellent laptop!!

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Happy so far.

    |
    Posted .
    Owned for 1 month when reviewed.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    Excellent screen and very fast. Still trying to get used to not having a CD/DVD player. Keyboard lighting seems to have a mind of it own.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 4 out of 5 stars with 1 review

    Thank you!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Not a touch screen unfortunately; no windows hello, adding an m.2 was a challenge because no mount was installed for it. I'm still very happy with it thank you best buy!

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rating 3 out of 5 stars with 1 review

    Too hot to handle.

    Posted .

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     

    The graphics on this laptop - outrageous - BUT - slow mo and stuttering with the heat. Had to raise the whole laptop about 2" to get a cool down that was inconsistent. The fans when playing run and run constantly. Also, the screen began to creak on opening and closing which made me think the heat would decrease the hinge life. Returned it after the trial period of 2 weeks and Bestbuy had my credit through in about 2 days which was great. Thanks Bestbuy but Dell has to tune up the thermals on this one.

    Features

    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Gameshark,

      Thanks for your review and we're glad to hear that you enjoyed the performance of this Gaming Laptop. In the future if you decide to give a Dell Gaming Laptop another try we'd suggest the following tips to help with the system temperature:

      1. Update your computer BIOS to the latest version available
      • Browse to the Dell Drivers & Downloads page:
      • Ensure you have selected the correct Operating System
      • Under Category, choose BIOS
      • Locate the latest System BIOS
      • Click Download and save the file to your PC
      • Open File Explorer and browse to the location where you saved the downloaded file
      • Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process
      2. Open Alienware Command Center
      3. Click Thermal at the Active Default Theme and set it to Performance
      4. Restart the computer
      5. Once the computer boots into Windows open SupportAssist
      6. Go to the Troubleshooting tab and click on I want to check a specific piece of hardware
      7. Click CPU under CPU Devices
      8. Select CPU Stress Test and click Run Test
      9. Open the Alienware Command Center and go to the Fusion tab
      • The CPU peak temperature should be less than or equal to (≤) 100 ℃
      • When under high stress, the computer's average temperature can be expected to be less than (≤) 100 ℃.

      Best,
      Bryan
      1-800-624-9896 Dell

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