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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 157 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend

Customers are saying

Customers are satisfied with the temperature control feature, saying it keeps their beverages at the desired temperature for an extended period. They also appreciate the design and find it to be a great gift. However, some customers have concerns about the battery life, price, and capacity of the mug.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 157 reviews
  • Pros mentioned:
    Temperature control
    Best Buy Employee

    Rated 4 out of 5 stars

    Great for hot drink lovers

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great being able to make a latte and have it be near perfect an hour and a half later. Or having some nice hot tea without it going cold in 30 minutes. It's pretty overpriced, but it does its job and does it well, so it's hard to complain. As others have stated, the lid it comes with is pretty terrible. You're unable to open the lid and clean the inside of it, so it gets pretty gross after a while, and is highly recommended to get the sip lid instead. The Android app isn't great, but doesn't appear to be as terrible as others have stated. The updated Travel Mug may work better with the app compared to the older models. I took a few photos to compare against the red Travel Mug since I couldn't find any online.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best coffee cup ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This travel cup is just outstanding the battery at 131 degrees will last almost 3 full hours. It charges quick. The interface on the cup itself and the interface through the app is great. It is high, but if you drink coffee over a couple of hours like i do, or if you are on the road a lot and want to keep your drink hot, this is the way to go. If you get it you wont regret it.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    The Go to Mug!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cup ever! Love it! Keeps coffee perfect temp!!!

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Perfect tech gift for perfect hot cofffee!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bouth this for my girlfriend. She absolutely loves it! The click top is pretty cool. Lasts plenty long keeping your coffee at perfect temp while having an incredibly cool display showing your prefered temp.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Taters cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great cup i use it everyday when im cold i hold on to for lfe it keeps my hands and coffe warm

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke down

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality is bad, the material does not keep the temperature warm and by having to heat it the battery runs out very quickly, in addition the cap breaks easily after a short time of use, I had to return it only after a month of use it broke down

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Nice travel mug, maintains temperature of beverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mug works great at maintaining the temperature of the coffee when the battery is charged. My main complaint is the battery life is very short and it takes many hours to recharge. Once the battery dies the mug does not retain temperature well.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Great technology, but charge doesn't last long.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the Ember Travel Mug as a gift for my husband. He is always mentioning how his coffee gets cold rather quickly, especially while he is working outside. So I thought, let's give this a try. In addition to the mug, I wasn't sure of the lid, so I also picked up the sipping top. That one is still in the box since the initial lid has worked without spills and has been convenient to use. The price is steep, but the technology is great. He used the mug for a couple weeks though before going back to other brands because the charge only lasted about 3 hours and he had no way of plugging it in at his workplace. My recommendation would be for this mug to be used in an office environment, or if portable - where there is an outlet or ability to recharge nearby. I haven't searched to see if Ember offers another method of charging, maybe they do?

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    On the go!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for carrying hot beverages. I like that you can set the temperature. Only drawback is you the plate/dock with you to maintain longer than two hours.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Great for the car, needs car charger

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything as advertised. I've had the Ember Mug in my office, but like this for car trips or other times I can't have the Mug. If you're using it in the car, you need the car charger. The battery on these things is really not good. Other than that, works great. I look forward to when they sell bigger sizes with better battery life.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Ember mug keeps my drink hot.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ember Travel Mug is a Christmas gift. I have had the regular Mug for a year and have loved it. I love having coffee stay a specific temperature (my special setting) the entire time I am enjoying my drink. No more cold beverage! I've even put tepid tea in my mug and heated it to my preferred temperature. After a year of use, I think my battery may not last as long as it used to, but it is still keeping my drink hot for 2+ hours. The mug was purchased on a black Friday deal.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Capacity

    Rated 4 out of 5 stars

    Good product especially for WINTER

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps my tea or coffee warm for a good length of time. Wish it was more than 12 oz.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control
    Cons mentioned:
    Size

    Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps beverages the right temperature. Can be difficult to clean. Must have small hands to clean the cup, if not use a bottle brush works. Doesn’t fit under dispenser of most kcup makers.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Need new cap design

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a cool gadget. I like that you can see your name & set temp. I don’t really like the style of the push down cap. Mine is broken already, I can’t push it down all the way. When it gets too hot, it’s hard to push down and then once you able to open it hot steam would hit your face. Battery doesn’t really last that long & if you don’t have the charging pad, you can’t have 2nd cup or have to buy a car charger.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Life Changer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing i work in the medical and i would get very busy my coffee would always get cold now i can enjoy my hot coffe

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    No more microwaving over and over and over

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my sister, a busy mom living on the east coast, and dang I feel like I nailed it. Now she gets to have a hot beverage, no matter how long ago she made it! It really works and keeps the temperature controlled.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 4 out of 5 stars

    Mug

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, its good to make your coffee temp last longer but the heat doesnt last well..

    No, I would not recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Decent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s decent. Wish it had longer battery life. The bottom charging ring will corrode if not taken care of

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Such a great product, just should be bigger.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would get five stars if it held more fluid, kind of small and I wish the battery lasted longer.

    I would recommend this to a friend
  • Pros mentioned:
    Temperature control

    Rated 5 out of 5 stars

    Best ember yet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome travel mug. Wife absolutely loves it. She already has the traditional Ember mug and wanted one to use in the car. Really useful because it perfectly fits in medium to large cupholders, plus the find my feature with Apple is excellent (my wife forgets stuff all the time!).

    I would recommend this to a friend
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