Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 13173 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.0 out of 5 stars

  • Quality

    Rating 2.8 out of 5 stars

  • Ease of Use

    Rating 3.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers admire the Charge HR's heart rate and sleep tracking capabilities, along with its ease of use and step tracking features. Many appreciate its accuracy and motivational aspects, while also noting a comfortable fit. However, some users point to areas needing improvement, such as battery life, water resistance, and band durability. Sync issues were also occasionally reported.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 13,172 reviews
  • Pros mentioned:
    Sleep tracking
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Keeps me aware

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device keeps me more aware of my fitness goals. I can stay with the pre-set goals or customize them to my needs (steps, stairs, miles/day, active minutes, calories burned, sleep hours, exercise). I have already run up and down the stairs at the end of the day just to make my goal - something I would not have done if I did not see on the app that I wasn't at my goal. This awareness has gotten me moving much more. Only gave it 4 stars because the battery only lasts, 2-3 days at the most. Not 5 days like it says it will last.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking
    Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Perfect for tracking daily routine

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought my wife the pink one and myself the black one and we love them. You have to charge them about every other day or so but they charge quick. You can check steps, heart rate, calories, stairs, miles and the time right from the device instead of looking at the app. You can compete against friends that also have fitbits. You can make your own goals and track your sleep. I realized my sleeping pattern is not good and now I am doing things to try and make myself sleep better at night.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking
    Cons mentioned:
    Water resistance

    Rated 5 out of 5 stars

    Great Fitness Tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like my Charge HR. It helps keep track of not only my steps but also my sleep pattern and heart rate. The only thing that I wish is that it was water proof. That would make it the perfect fitness tracker.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Easy to use fitness watch.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fitness tool. Helps with steps and sleep.i wear it all the time and can check my heart rate. Watch also lets you know how close you are to your goal. Another feature I love lets me know who is calling my cell.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Great fitness tracker!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best fitness trackers out there. It tracks the steps you've taken, the miles you've walked, your calorie output, your current heart rate, and floors you've climbed. It also features a timer.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Love the bluetooth features and heart rate monitor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my old clip on Fitbit that I have had for years. I love the product and features of Fitbit. I have it sync'd to my phone and it actually has caller ID which comes in handy when I am at work. I upgraded to the one with the heart monitor because I am starting a fitness program. What I do not like is that this model is big for my small wrist, doesn't hold a charge as long as my old clip on but thats just me needing to remember to charge. The tracking app does not work as well as it did with my old clip on which would autimatically sync and for some reason does not save the previous days, they show up zero. May look for another tracking app.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 4 out of 5 stars

    Great tool to improve physical activity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a gift for a friend. The HR monitor was the main reason. It replaced the heart rate band and watch. Great for keeping count of steps and calories throughtout the day.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heart rate, Step tracking

    Rated 5 out of 5 stars

    Great tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to setup. Caller id is handy. Fitbit makes it easy to keep track of your heart rate, steps, sleep habits, and calories. Helps you to keep track of what you're eating so you can lose weight.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heart rate

    Rated 5 out of 5 stars

    Excellent fitness tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my husband so he could track his heart rate and activity levels. It needed to be easy to use, and the application needed to be easy to use and available on multiple devices. This fitness tracker fit all those needs and more. My husband loves it, it was easy to set up and he wears it every day and uses the app every day to track his health and fitness. It has even helped him with doctor's appointments because he can export data like his heart rate and give it to his doctor.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    My husband loves this !!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this for my husband for Christmas and he loves all of the information that it is providing him on his heart rate, steps , sleep. It was worth the money and the app on his phone with the data is great!!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate

    Rated 5 out of 5 stars

    Charrrrrrrrrrrrge!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Fitbit charge! It keeps me honest about my daily exercise, and competitions within the Fitbit app provide me with the motivation that I need to stay on top of my fitness! I understand that fitness is about being disciplined and just getting out there and doing it but for many of us, we just don't think about it actively enough and that is how we fall behind. The added heart rate feature is pretty nice just to be able to keep checking in on yourself...last time I checked, the heart was pretty important so it's probably not a bad idea to make sure things are functioning properly! If you pick up a new Fitbit, you won't be disappointed. I've actually ended up picking up a few more as gifts for people and they love them!

    I would recommend this to a friend
  • Pros mentioned:
    Accuracy
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Good tracker - worth the money

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned the fitbit zip, fitbit flex, fitbit charge and now the charge HR. This is definitely the best of those I've owned, and the most expensive. I've also used the MisFit app on a Pebble smartwatch. The Charge HR works as it should and is as accurate as these things get in my opinion. The improved band and heart rate monitoring are definitely worth the small price increase over the Charge. Only reason for 4 stars vs 5 is the price. $150 is not cheap, but I do feel it is worth it if you want accurate tracking. The Mac and iPhone apps are really good and integrate well with other services like WebMD and several food / calorie tracking apps.

    I would recommend this to a friend
  • Cons mentioned:
    Band quality

    Rated 2 out of 5 stars

    Disappointment

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recieved the FitBit charge for Christmas. By Feb of the following year i had almost lost it several times because of the shotty clasp system. We bought the protection so I decided to exchange (and pay the upgrade fee) it for the FitBit HR in hopes of band working better. A month later the band broke while i was sleeping and now the clasp is breaking as well. I have had continous issues syncing it with my iOS and fitbit's solution is to restart the system.......I have to do this at LEAST twice a day. I have been trying to exchange the broken/defective FitBit HR for hte last 2+weeks and Best Buy says the demand is too high for the product and the manufacturers are taking to long to produce. I have attempted to contact fitbit and they "may replace" the product....disappointed in this product...not worth the $150+ protection we paid for it! It does have great functions and when it syncs does a great job...just wish craftsmenship was worth it

    No, I would not recommend this to a friend
  • Pros mentioned:
    Accuracy, Ease of use, Sleep tracking

    Rated 4 out of 5 stars

    Good fitness friend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accurate counting and easy to use. I had a flex before and am a lot happier with the charge HR. Not having to check the phone and automatic sleep detection was a great improvement

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Step tracking

    Rated 4 out of 5 stars

    Good for Fitness Beginners

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits well. I like the watch style locking. Works good for tracking steps and heart rate. If you're just starting to think about fitness, then this is good fitness tracker for you.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 4 out of 5 stars

    Lovin' it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a fun, useful item to have. I really wanted the HR model so when exercising I could check on my heart rate and also wanted to be able to track sleep (or lack of!). Wish there were more "pretty" colors offered but happy with the plum. Took a little effort to figure out how to know when it needs to be charged/setting up app on computer//getting caller ID working, but the Fitbit online community has been wonderful/helpful! I think it reads more "steps" than you actually take (if you move your hands a lot) cause it doesn't know the difference, but I suspect all devices like this will do the same thing. Overall, I'm loving it!

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Step tracking

    Rated 4 out of 5 stars

    Pretty much as advertised

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything you would think this activity tracker would do this fitbit charge hr does pretty good. This is my first activity tracker so I do not know how this compares to the garmin,jawbone products. The tracking is good, Only gripe with this is i wake up with 6-800 steps in the morning. So i either sleep-walk or its counting steps for movement while i sleep. I also have never had a hr monitor before either but i feel its accurate enough for an idea of your current hr instead of an exact number. I did experience skin rash on my left wrist after about 2 weeks of wearing it, still unable to figure out why/how it was caused i.e Band or clasp

    I would recommend this to a friend
  • Pros mentioned:
    Step tracking
    Cons mentioned:
    Waterproof

    Rated 4 out of 5 stars

    Great Fitness Tracker But Not Perfect

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a Fitbit Flex, and I miss the waterproof feature of the flex. Sometimes when I'm driving uphill, my Fitbit Charge HR tracks that I am going up stairs. The heartrate sensor isn't perfectly accurate, but it's pretty close. I do think that the Charge HR is more accurate at counting steps than the Flex. I love being able to wear one device--this has replaced my watch! The charge lasts about 4 days for me, though I wish they would update the software to include a battery update in the device, rather than in the app or via email. Overall, though, I'm really happy with it, and keeping track of my steps has gotten me more active.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking, Step tracking

    Rated 5 out of 5 stars

    Fantastic fitness tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The FitBit is a great little device! It has so many features. Tracks steps, exercise, heart rate, sleep, etc... Everyday I find more people using one, and you can have mini-competitions with friends.

    I would recommend this to a friend
  • Pros mentioned:
    Heart rate, Sleep tracking

    Rated 5 out of 5 stars

    Great product & Great activity tracker

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So happy with the product itself and the application that tracks all the data. Extremely user friendly with a very easy setup process so you are off and running tracking your activity with minimal effort. Love the daily logging for the food consumption to track calories and the water consumption. Its one of those things where if its on you mind you make better decisions. Absolutely love the silent alarm and the sleep tracking with reflective data as well. My only criticism is I really wish the device was waterproof so it can be left on no matter what the activity. Continuous heart rate monitor is practically 100% identical with the heart rate monitors on the equipment when I check its accuracy.

    I would recommend this to a friend
Sponsored