The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
Rated 1 out of 5 stars
Broken Window Kit, Best Buy Support Unhelpful
|
|
Posted . Owned for 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I wish I could say I love this AC. Unfortunately, I haven't even been able to use it because the window kit arrived cracked. I tried to reach out to support for a replacement (I dont even mind paying for it either!) and got an AI bot that told me to "bring my device to my nearest store" for repairs or told me to ship the entire AC back for an exchange, which just isn't realistic... Also, it got delivered in very obvious packaging and was just left at my apartment front door. For a $375 purchase, I would hope for discrete packaging at the very least. I will be looking elsewhere for a replacement window kit and will probably not make such a big purchase at Best Buy again.
No, I would not recommend this to a friend
Brand response from Product Expert
Posted .
Thank you for your feedback. We apologize for the inconvenience. Please feel free to contact our team at [email protected] for further assistance.
Rated 1 out of 5 stars
Broken window vent when received & ac not cooling
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Broken window vent when received & ac not cooling. Not worth it for $300+
No, I would not recommend this to a friend
Brand response from Product Expert
Posted .
Thank you for your feedback - we apologize for the inconvenience. Please reach out to Freonic customer support at [email protected] for further assistance.
Rated 4 out of 5 stars
Great product
|
|
Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great device to have especially compared to my old one that broke a few months after purchase
