The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-4 of 4 reviews
Rated 3 out of 5 stars
Great product but need to improve manual
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The AC unit performs well, but the installation process was frustrating, particularly when it came to connecting the hose. The manual lacks clear instructions on how to properly attach the long hose to the two connectors before connecting them to the machine. This oversight led to confusion and, unfortunately, I ended up damaging the hose during installation. As a result, I had to resort to using tape to complete the setup.
The manufacturer should consider revising the manual to include more detailed, step-by-step instructions for hose installation. This improvement would greatly benefit users and prevent potential damage to the unit's components. Despite this setback, the AC functions effectively once properly installed.
In summary, while the AC's performance is commendable, the installation process could be significantly improved with better documentation.
I would recommend this to a friend
Brand response from Product Expert
Posted .
Thank you for your feedback! We’ll share your suggestions with our product team.
Rated 1 out of 5 stars
Not worth the dual set up/faulty product
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Don't buy, I had to return one because the fan operation didn't work out the box. After receiving a replacement, 3 months in, it is not turning on. Reached out to customer support which is email only which I thought was strange. They sent a new unit and told me to Cut the cord from the broken one and send a picture back. I received the new unit and to my surprise, the fan isn't working. I am going to fight to get my money back and will buy a reliable brand like GE or Fridgraire.
No, I would not recommend this to a friend
Brand response from Product Expert
Posted .
Thank you for your feedback - we apologize for the inconvenience.
Rated 1 out of 5 stars
2 neither worked
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got 2 units neither unit worked. Both looked to be open box. Best Buy would not replace even though wanted to try instead of a refund. Unit was very heavy but still wanted to give it a shot. Now left without while i wait for refund to go through. Really left me in a spot. Would not recommend Best Buy to anyone.
No, I would not recommend this to a friend
Brand response from Product Expert
Posted .
Thank you for your feedback - we apologize for the inconvenience.
Rated 5 out of 5 stars
Works as advertised good cooler and heater.
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
We have only had this for a couple of months but we have used both the cooler and the heater. We had a different brand of the same unit and it lasted about five years hope this one lasts that long.
I would recommend this to a friend
Brand response from Product Expert
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Thank you for your feedback, we appreciate the wonderful review!
Customer reviews from Sampling program
User rating, 5 out of 5 stars with 4 reviews on Sampling program.
