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    • Brand Response

      GE Answers 

      April 19, 2017

      Hello Nicholyn - We are very sorry to hear about this frustrating experience. This is certainly not something we would expect to occur. Please contact us using the following link to initiate next steps: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact GE_Appliances