Customer Ratings & Reviews

This washer does a great job cleaning our clothes, but it always rattles and sounds unbalanced. We had the installer come back out and they said it would be better if we didn’t have the pedestal drawer which is too light for such a large and heavy washer. Had I known, i would have picked a different washer.

I love this machine! It’s huge, holds a ton of laundry! I love that it’s connected to my phone and google home. Asking how much time is left and giving my phone a notification is great! I hated walking all the way down stairs to see the machine was still running.

Overall, this is an incredible machine. As with it's accompanying dryer, you can set customizable notifications to alert you about your wash cycle. We have saved SOO much money on laundry detergent using the "Auto fill" setting for the detergent. We discovered we had been using WAY too much, and our clothes are still coming out super clean and fresh. The *only* complaint we have about this washer is that it's louder than we feel like it should be for its cost and sophistication. It's really an amazing washer otherwise.

I absolutely love my washer. Its beautiful and runs quiet. I purchased this for the 1 step wash and dry cycle. Totally worth it. Would highly recommend.

I purchased a GE front-load washer and dryer (model GFW850SPNRS for the washer and GFD85ESPNRS for the dryer) from Best Buy in January 2024. The units were installed by Best Buy later that same month. I truly expected that this investment would bring peace of mind and reliable performance for years to come—but unfortunately, this has been one of the most stressful and disappointing experiences I’ve had with any product. Within just two months, the washer began making extremely loud noises during the spin cycle. Something clearly wasn’t right. I contacted Geek Squad and over the next several months, multiple parts were replaced—first the inverter, then the main board. Despite all these service visits, the washer completely broke down after only 13 months of use. Because the original washer was discontinued, we were forced to accept a newer model as a replacement. But this wasn’t a simple exchange—we had to pay the price difference for the new unit and were also told we had to purchase a brand-new Geek Squad protection plan, even though our original plan was still active. On top of that, Best Buy required us to buy new water hoses for the installation, no matter what. We were told we could return them if unused, which we eventually did, but even that part was frustrating and inconvenient. At the same time, our dryer began to fail as well. The display panel stopped functioning correctly and had to be replaced. Even after that repair, we continue to receive error code 29. I’ve called Geek Squad several times, and while they sent technicians, the response was always the same: “everything looks normal.” But nothing about this situation feels normal. I requested a replacement for the dryer, but that was denied. I feel helpless and trapped with a product that continues to malfunction, even after doing everything right. The new washer was installed on April 4, 2025. I followed all the instructions carefully, including running an empty cycle first. When I loaded my first actual load of laundry, the washer immediately started banging loudly again during the spin cycle. I discovered that the machine had not been properly leveled during installation—something that should have been done correctly the first time. At this point, I’m mentally and emotionally drained. I’ve spent hours on the phone, waiting for service visits, dealing with replacements, returning parts, and trying to advocate for basic support. And still, I feel like I’m no closer to a resolution. I’m heartbroken that a major purchase like this could turn into such an overwhelming burden. I don’t feel supported, I don’t feel heard, and I definitely don’t feel like a valued customer. I’m writing this review because I don’t want anyone else to go through what we’ve experienced. This has been a nightmare that continues to this day. I’m sad, disappointed, and completely unsatisfied with the products, the service, and the process from beginning to end.

Love my new washer. It has all the options I wanted, the 50oz tank for auto-dosing of laundry detergent works great and the clothes always come out clean so I know the right amount of detergent is being used. One less thing to think about works for me. It has a ton of settings and I absolutely love, love, love the color.

I love this washer .. a lot more spacious and fast!! I totally recommend it… great purchase !!

It has been very loud, does not always start when I press start, and shakes like crazy causing it to move in laundry room. Only part that works perfect is the ultra vent to prevent molding

Feel like I just stepped out of the Stone Age. It’s quiet, although the spin cycle makes some noise but not as much as the old washer. The vent dries the tub - love it. The wash and dry function takes 8 hrs? It’s a dream !

So far the washer has been performing well. On sanitize, the washer does have a little smell like something is hot but it has not affected the machine so far. Fair warning - We got this washer to replace a similar one that was only 2 years old. The computer board no longer functioned and no replacement was available for 2 months! So, even if we had the extended warranty, we would still be stuck without a washer. We replaced it with another GE because we did not want to have to purchase another stand.

Good washer, spacious inside, you can fit a large comforter in washer.

Have had this washer for about 6 months. Has worked great from day 1. Really love the convenience of the detergent dispenser.

It worked great for the first couple months and then the motor started making a grinding noise and I couldn’t Do any of the wash cycles at the regular capacity I had to do small loads and GE has taken three months to get the part to fix it and I’m still waiting on the replacement motor

My favorite part is the smart dispense. Saves time and guesswork. The color is so nice that I leave my laundry room door open! The only reason that I gave it 4 stars is that it's kind of noisy.

The GE washer is a great performer. Sleek appearance in the blue. The wifi connectivity is great since the washer is downstairs in the utility room. We get great notifications as the washing nears completion. The washer is very intuitive to operate. We plan to get the GE drier to match. Very impressed and fully recommended.

This washer is the best one I’ve had. It has great option for loads and is efficient and fast.

Works well and looks great. No issues since it was installed 2 months ago. Very efficient, does a great job washing all clothes and bedding.

I have had the duet set. LG front loads. whirlpool too loads. And now these. These are the best set I have ever owned. They are quite, quick and don't smell between loads. The detergent Reservoir is a brilliant idea. Wort every penny. And you can swap the door swing with just hand tools. No extra parts to buy.

Good value. Love the color & option to stack if want later on.

Works great so far no complaints so hopefully it stays that way I’ve only had it for a month