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Ste 188
Sterling, VA 20166
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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 424 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Design

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

82%would recommend to a friend

Customers are saying

Customers regard the 22.1 Cu. Ft. French Door Counter-Depth Refrigerator highly for its overall performance, phenomenal storage capacity and appealing design. However, some customers have expressed concerns about the ice maker, noise level, freezer door requiring a hard pull, and temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 424 reviews
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    New Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working as expected. Looks great! More space inside than expected.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello - Thanks for your review. We are glad you are happy with your new beautiful and spacious refrigerator! We’re sure you’ll enjoy the many nice features it has to offer. Thanks for making GE Appliances a part of your home!
      Olga@GEA GE_Appliances

  • Cons mentioned:
    Temperature control

    Rated 2 out of 5 stars

    Refrigerator compartment not cooling

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator arrived with a ding in the freezer door and we asked for a replacement which turned out to be a wise decision. The freezer cools to 0 degrees with no problem, but the refrigerator after 4 days still only reaches a temperature between 39-40 degrees. Yesterday the water dispenser sensor stoped working also. A new replacement is scheduled to arrive this Friday, fingers crossed. We bought a digital and standard thermometer and verified the temperatures in both the refrigerator and freezer, in addition we placed another thermometer in a glass of water in the refrigerator. Several appliance repair sites suggested using the thermometer in the glass of water is one of the most accurate ways to check the temperature based on the water prevents any variations in the air movement in the refrigerator.

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      We're sorry to hear that your refrigerator has not worked as expected. This is not what we expect, and we do apologize for any inconvenience. We're confident that your replacement will yield a better experience, and please let us know if we can help in the future. All the best.- Kianna@GEAppliances GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Happy fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The counter deph fridge is awesome. It delivers enought ice on demand and fast. Also the freezer can hold alot more then expected. Ge has made the profile with so many options. I just learnex how to put my glass and it will auto fill it up. The stainless steel keeps finger prints off.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GE PROFILE REFRIGERATOR

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only had my new GE REFRIGERATOR for about a month. So far I love it. I was a little unhappy on delivery when the two men said we can’t install because you have a copper line that’s not up to code. He said we’ll put it in your garage and you’ll get a call from the office. I received that call and I would need a plumber to put in new connect. I asked when they would return to complete installation. I was told next Monday if they could find time in th schedule. I was able to get a plumber the same day He did the simple replacement part and asked if I wanted him to complete installation. Of course I said yes. All my frozen food was in coolers and at neighbors house. Of course there was a charge and that was included in my purchase price. I thought installers carried simple supplies and knew how to complete the job. They should know how to do more that plug an appliance into the wall.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Solid fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks awesome, great space saving depth. Everything works as described.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works well. Easy install and keeps thing cold. Very happy with the purchase and product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Overall happy with purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs as described. Wish I would have thought more about internal shelf and door storage but overall footprint was needed for the space in the house.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker, Temperature control

    Rated 1 out of 5 stars

    Junk Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Should have stuck with Whirlpool. First one had a large dent in the door. Nothing works on the replacement. Interior lights, water and ice in door. It never shuts off so the temperature is well below normal. Freezer is running -30 f and the fridge is temp is running in the freezing range of 24 degrees. Best Buy only replaces appliances up to 15 days which stinks. GE cares number is a joke. Many calls for nothing. After one service call the repair guy said he is going to order a board but doesn't know if that will fix it. The board is backordered who knows when. Save your $3,000 bucks and buy a different brand!

    No, I would not recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hi - We are terribly sorry to hear about the difficulties you have had with your GE refrigerators. This is certainly not the type of review we expect to hear on our products. We can certainly appreciate your frustration and apologize for your inconvenience. While this would have no bearing on the temperature issues you have described, we do have a suggestion on something you can easily try that may remedy the issue with the control panel and interior lighting. Press and hold the Lock and Light pads at the same time for a full three seconds and see if the control panel and interior lights start working. Someone may have inadvertently set the unit in the Sabbath mode as discussed on Page 11 of your Owner's Manual. Our hope is that will resolve at least part of the issue. If you continue having difficulty and are unable to obtain any updates as to when the part will be available, please reach out to us on social media so we can check into your situation further. We wish you all the best! Vikki@GEA GE_Appliances

  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Refrigerator review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything I need a new refrigerator. It works well and fits well in our kitchen.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fits well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great counter depth refrigerator. Looks good and has many features.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall a good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am overall pleased with the purchase. The one thing that I am unhappy with is the plastic covering on the doors is almost impossible to get completely off. They put the plastic coating on the stainless steel before attaching it to the door so it leaves plastic pieces btw the door and stainless steel covering.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello there - We're happy to hear you're enjoying the operation of this refrigerator. We apologize for the struggle in removing the protective plastic covering. We will be sure to share this feedback with our design teams to hopefully improve this in the future. Thank you for choosing GE Appliances for your home! Julia@GEAppliances GE_Appliances

  • Rated 5 out of 5 stars

    Excellent Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator! The auto fill option is so convenient, lots of interior space in both the freezer and refrigerator sections. I would definitely recommend this refrigerator to anyone looking for a good counter depth option!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Only if....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a GE side by side for 10 years and I was very happy with it so when it's time to upgrade, I look for a GE. This counter depth french door looks great in my remodeled kitchen. It's very quiet. The stainless steel exterior and handles look nice. But, it's a GE PROFILE, so I would expect the interior racks and drawers to be a little up scaled. The drawers are hard to slide in and out.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Hello SLW1888 - Thank you for purchasing a new GE Appliances refrigerator. We truly appreciate you choosing our product over other options. Our hope is that this appliance will serve you and your family well for many years to come. - TREY@GEA GE_Appliances

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr Dino

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use. Shelf space is great. Energy efficient

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge...French doors open wide to view the expanse of contents. Ice machine and water dispenser are excellent.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Congratulations on your beautiful new refrigerator. We are pleased to hear you are loving it! This model has Hands-Free Auto Fill that allows you to save a little time when you are working in the kitchen. Also, this does have the option to add a second (IM5D) icemaker in the future, if desired. GE_Appliances

  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good for a two door refrigerator, still getting used to the freezer on the bottom, which is pretty convenient.

    I would recommend this to a friend
    • Brand response from GE Answers
      Posted .

      Good day,

      Thanks for taking the time to write about your refrigerator. We're pleased to hear that you are enjoying things so far! Hope you've tried out the auto fill feature. It's quickly becoming a popular feature! Thanks for choosing GE. Have a good day! Mike@GEA GE_Appliances

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best bang for your buck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful!! The best bang for your buck! For the smaller version it still has A LOT of space! The refrigerator gets amazingly cold in just seconds and the water filtration system is fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    New kitchen; new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect size and features for my space. Beautiful as a bonus!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the fridge; I got it on Labor Day for an amazing deal. It's just what I needed for my new apartment. I got 0% financing for 18 months too! Shoutout to Stephen who helped me out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Refridgerator/Freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our needs. Double door provides opportunity to see what's in the fridge. Refridgerator freezer working fine since we got it in early July. Stainless finish holding up well, with no fingerprints to deal with.

    I would recommend this to a friend
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