Customer Ratings & Reviews

just in case the Geek Squad has you covered for accidental spills, drops, cracked screens, or life's curveball.

[Employee of bestbuy] I just recommended that, thank for this one exactly geek squad protection plan protect my computer when that are broken in a car accident they take the computer and they bring me the computer completely working and new

Amazing customer service. The team was patient, knowledgeable, and professional.

The agent went to my house and check my house tv that was broken good thing a purchase the 5 year warranty and because it’s been discontinued already and they don’t have parts for it they gave me a store credit same amount that I purchased the tv and got me a big one instead thank you geek squad

I am relieved to know if I do something stupid, the Geek Squad is there to help.

Bought a 3 year to make sure my laptop was covered for the long term! Any time ive used this warranty ive had a posotive experience!

Agents installed our new trash compactor and it fit into previous space provided in our cabinet. They also removed the old trash compactor and loaded it on their truck for us. Agent came out prior to measure space and looked at items that may fit in the area. Extremely helpful. This also provides for warranty on items purchased.

This was for my 9 year old and she loves it and uses it daily

My absolute FAVORITE benefit of Geek Squad service is the nation locations. Having kids way at college puts my mind at ease knowing that service and help is already set up and right around the corner for convenience!

[Employee of bestbuy] My MSI laptop had a major problem with the fan. It was constantly overheating and the fan was unusually loud. Took it to Geek Squad and walked right out with a laptop working like it’s brand new!

Geek squad took care of me with my computer issue and resolved my problem

The primary benefit of having a one-year assurance plan for my laptop has been the peace of mind it provides. Knowing that I am covered against unexpected accidents, hardware failures, and other unforeseen issues has allowed me to use my laptop without constantly worrying about the potential costs of repairs.

I purchased this Geek Squad Service, but I have yet to need to use it. Hopefully I won't need it, but is good to have if I do.

I brought my laptop many times for repair and every time they did a great job.

Worth the money, they are always helpful when I have questions. Also, the accident forgiveness and all possible solutions they offer is worth the money. It is 100% a good idea to get protection on items because you never know when something is going to break or crap out. I literally break everything

Well worth the money to have tech support. Already helped me fix a glitch I created Got the computer back quickly

The staff worked on my laptop To see if it had been compromised due to malware. Great job. Very knowledgeable.

The Geek Squad Guys are Awesome. They can fix everything!!! These guys are knowledgeable, patient and communicate with you a level you can understand. I have used them numerous times and each time the service was superb. You can asked them anything and they will respond to your needs of fixing your problem (s). Best Protection you can purchase for 2 years. If you have a computer you will be happy you have the protection for it. Get it and use it!!! Recommend it.

MY DISHWASHER BROKE...BOUGHT IT FROM BESTBUY ALONG WITH THIS EXTENDED WARRANTY....I ONLY HAD 10 DAYS LEFT ON MY 4YR PLAN...CALLED THEM UP...THEY HAD A REPAIRGUY OUT TO MY HOUSE WITHIN 2 DAYS...THEY UNISTALLED DISHWASHER,REPLACED THE PUMP ASSEMBLY,AND RE-INSTALLED IT FREE OF CHARGE...AWESOME

Great service. Pay for this peace of mind, you won't regret it if you live near a Best Buy. They were unable to help me in store but their shipping service received my laptop within a week and was able to resolve my issue within another week. ***Might be different if they had to wait for any parts.