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Customer Ratings & Reviews

Your price for this item is $649.00
The comparable value price is $849.99

Customer reviews

Rating 4.3 out of 5 stars with 37 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 37 reviews
  • Rated 5 out of 5 stars

    Great electric scooter to commute

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best scooter ever. You just have to get the honeycomb tires for the scooter because Arizona doesn’t agree with these tires. The specified tires doesn’t need air so you will never get a flat. But by far the best scooter I’ve ever owned. Well my fist scooter so not so bad :)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Value for money.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used more this product for more than 600 miles and it works exactly like the day one. No noise from the bolts, rides smoothly. Overall value for money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gotrax review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy, it was recommended by friends living in downtown Chicago Illinois, I purchased two for my family, we have over 200 miles on one with zero issues!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok for the price

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ended up returning. Compared to the Segway ES4 and G30P, this was just an unstable ride. I thought I just needed to get used to the size and power, but when I got the G30P, the instability of the GoTrax was more apparent. Good value for the price, but honestly I don’t regret spending a couple hundred more to get the G30P. If this is the max your budget is, then go for it. The built in lock was great at first, however, it is just a cable which can be easily cut. Acceleration wasn’t smooth, you can feel the “gears” shifting. Again, not my first choice, but still a workable option for this price range if you want speed and range

    No, I would not recommend this to a friend
    • Brand response from GoTrax
      Posted .

      Hello Nina. We appreciate you sharing your thoughts with us. We are grateful your scooter worked successfully, and we sincerely appreciate it. We consistently prioritize feedback so that we can provide customers with better units in the future. Thank you! gotrax

  • Rated 5 out of 5 stars

    Durable scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s an amazing scooter! I used to have another cheap scooter from Amazon but I decided to upgrade and GoTrax came up to my mind, and it’s an amazing brand. This scooter is well built and durable, I have had 200 miles on it so far and no problems! This takes me anywhere across, a nice ride around Chicago and back home, battery lasts a whole day of errands.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome toy, even better mode of transportation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to use at a boat show to bounce between the various convention centers across downtown and Miami Beach. I rode it about 50 miles and saved probably around $250 in parking and Ubers in those first 5 days. Since then my wife has tried it for getting to and from work about 2 miles away and it’s super reliable and easy to use. I weigh about 190 and it rode at the 20mph pace without a problem. Inclines would slow it down to about 18.5mph. The battery I find to be pretty darn good as well. I was able to get just under 30 miles of use in 1 charge at the higher speed. My wife got about 35 miles in one charge in the 1st gear with regenerative breaking with battery still left. In the end I’m glad I opted for the larger battery. I would say the only downside is the single brake, other than that, it’s a great thing to have and I plan to get more for the family. I added lights to it and will add a cup holder at some point. I would say, anyone can learn to ride it, but if your not the best on bicycles, I recommend wearing a helmet if you plan to travel in the 2nd gear at 20mph.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing battery life, ridiculously fast, lots of power to go uphill, no mechanical issues, not so heavy that I can’t transport it. Has been great for son and us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scooter electric

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is fast, ordered for pickup. Best Buy helped bring to my car since it was a large item

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is really good for a daily commute of 30-35 miles in L1 and 20-25 miles in L2 modes. I am a big guy weighing around 195 pounds. This does climb inclined roads like pro. Great option who choose range and it does go top speed of 20mph.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased the GoTrax scooter from Best Buy and hasbeen worth every penny. The scooter goes up to 20mph and gets up to 45 miles on a full charge. Then also purchased from a great electronics store Best Buy. I couldn't be happier.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    This scooter really scoots!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter really scoots! The range is very good and I get about 30 miles on a charge while doing normal speeds (10-15mph). The display is alright but the headlight works very nice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scooter

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it she tells me its fast and its east to put way

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best scooter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this scooter, and on time delivery. I enjoy it very much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for my city needs.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in Chinatown which is kind of like a middleground for goung out. Because im right at the edge of the city and 4ight near bridges to get to other boroughs. Riding is smooth. Obviously it wont keep up too well with giant pitholes but i mean as long as you have the fundamentals of an ordinary scooter and youre agile you should be perfect.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our scooter. Long battery life. Goes on different terrain.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electric scooter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best electric scooter, Handel's gear rides is so nice.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Uh Oh Houston we have a problems

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very sturdy scooter also good speed fast charging, unfortunately its very heavy and when folded up on buses or trains no braking rolls all over the place and dont wear anything with a strap the folding clamp will lock u in. Also scooter does not stop when going fast braking will cause you to skid skidding is not stopping trust me over the handle bars twice i would not recommend to beginners im thinking of returning mine

    No, I would not recommend this to a friend
    • Brand response from GoTrax
      Posted .

      Hello Lynn, thanks for reaching out! We are sorry to hear that you had such an inconvenience with your G Max Ultra. Each scooter model may have a unique weight specification. This weight variation is intentional and serves two primary purposes: enhancing stability and supporting the necessary weight of the owner. The braking mechanism in our scooters typically consists of two components: the brake lever and the braking system itself. When the brake lever is pulled, it initiates the braking process by activating the braking system. However, there is a slight delay before the braking force is fully engaged and transmitted to the wheels. This delay is designed to prevent abrupt and potentially unsafe stops. By incorporating this time buffer, riders have a brief period to adjust their balance and anticipate the deceleration before the brake force reaches its maximum effect. Please let us know if you need further assistance by creating a support ticket at support@gotrax.com. Our phone lines are open from 9 am – 5 pm MST. gotrax

  • Rated 3 out of 5 stars

    Decent scooter. Crappy plastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall decent scooter. Does not go the distance advertised by the manufacturer. And customer service is not very good. It does maintain speed well. But the plastics are cheap and where broken basically out of the box on two scooters and continued to fall apart while riding. All the nuts bolts and screws should be tightened and rechecked periodically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the Best Scooters at best buy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely one of the best scooters I got from Best buy. Drive time is easily 20-25 miles, doesn't take to long to charge, easy folding and not too heavy. Great for commuter

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This scooter is very well built. I like the larger yet lighter frame it has and it makes up big time compared to other scooters. The ninebot Max scooter was my previous one and i liked it but this scooter is much more comfortable to ride and has a more relaxed feel with the handle beinf rasied a bit. Definitely something to consider if you need a long range scooter with quailty

    I would recommend this to a friend