Customer Ratings & Reviews

This is my second google home. This is the best assistant, plus tgge cheaper too.

I once thought these were the coolest thing around, then I purchased google play music subscription and then I had to deal with support. What a nightmare. The speaker is nice, good sound, good quality, crisp, clean, impressive. I used these for about four months and then decided I would upgrade to the music plan. the nightmare began. I was offered three months free trial, great, what is there to lose? This will destroy your nerves, you will need a Xanax subscription to get on in life after this experience. STOP, do not buy this product if you intend to listen to music. This is good to ask the temperate or time but that is it because of the google play subscription experience. I have two of the original full devices, six mini devices, and one that has the small screen on it like a tablet. I do not have any of the new giant devices even though I looked at them at best buy and like the sound yet thought I would get one if I ever resolved the google home google play music problems but I now realize that is only a dream, these things are a huge nightmare and I should have opted for amazon Alexa devices in the beginning. When I did not subscribe to a google play subscription everything was really fine. I would say "hey google, play a Nancy Wilson play list" or "okay google, play some Nancy Wilson" and it would play Nancy Wilson various songs. I would also say 'Hey google, play Nancy Wilson I’m always drunk in San Francisco" and the google device would say you need a subscription to play that song but here is a Nancy Wilson play list, typically the song requested would play second or third in the play list. This was okay, I had no issue with it but then... Well, then google tempted me with three months free, three months that didn't happen but then did happen full of frustration and then in the end didn't happen and made me wish I was drunk in San Francisco and drove off of the Golden Gate Bridge due to what I will describe below. Google tempts you with an offer for three months google play music trial. I thought, well, it would be nice to hear "I'm always drunk in San Francisco" before I heard additional Nancy Wilson songs, yeah, that would be nice. I also thought there must be more benefits to it that I would discover in a three month trial, then I would fall in love with it and then I would subscribe. The problem began as soon as I signed up. having several of these devices at my house and working from home, and having a garage, a bedroom, another bedroom, an office, a studio, a pavilion, a guest room, a family room, an outdoor patio that all have devices was great until the plan took effect. once the plan took effect and I was listening to music in the office, then went to the studio to work, the studio would interrupt the office when it was playing. It was like the play took hold and the devices began blocking one another. It appears google is afraid a couple of junior high students are going to share music so they build in this huge frustrating system to block and interrupt. I dealt with this for about two weeks and then decided to call support. Support said I needed to have the family plan and it would solve the problem, great, throw a few dollars at it and it would be resolved, whew. That did not work. The free three month trial disappeared (there was supposed to be three months one each of the ten devices I had, all gone). SO no big deal if it worked as described, but that was only a dream at the beginning of this huge nightmare. After calming down for a few months and dealing with family plan interruptions for that time I decided to call support again. That time I explained that I upgraded to family plan and it was ten times worse than the free service. I was told by support that I needed to set up family members in the play music app, that would solve the problem. The did set up the play family plan, and then I lost the free months service of the basic plan as family plan offers nothing free. I was willing to live with that since it was to solve my issue. So after a few hours on the phone with google support I was left to my own to make up email addresses and set up a five member family. I added my partners and sons and an alternate email and got five in the family. The problem was not solved. All of the devices are on the same property and still interrupt from room to room place to place, only allowed to play music on one device. So, the family plan means google makes more money and does not honor the free three months of anything, there is no advantage to the family plan. But that doesn’t make sense does it? Why would they call it family plan if it doesn’t serve the family to listen to music. I got up the nerve this afternoon, six hours ago, to try to tackle this again and started a text chat with support. After hours and hours of trying to explain to Andrew at chat he began to tell me he was going to end the chat because of my offensive language. Read below to learn about that. I asked Andrew for his supervisor and after waiting he came back with his supervisor can call me tomorrow, not tonight, not now, but tomorrow when I will be working. That’s right, it will be convenient for google support to call me during my work day and interrupt that but not when I need the assistance now. I advised I would stand by and wait for his supervisor and called the phone support line for google play music. Andrew was with google play home. Google Play music phone support tried to help but they wanted to transfer me to google home support, Andrew was with google home support. Google play music was saying that you sign up family member emails and then they have to have a device assigned to them so that the device recognizes their voice. So I cannot have two devices playing under my voice recognition playing two different songs. I can only broadcast music to a two devices. They also said that if I have a guest stay in the guest room I need to assign that device to them and then make them do their voice set up and email set up. This sounds insane and like the technicians who developed this were sent to work for google to sabotage them. How insane is this, seriously google, you have jumped the shark on this and I am now using BING, and will get Amazon Alexa devices to try them out because obviously your too worried about some junior high students sharing music than to make it a logical and effective system. I could sign up for several google play music accounts and have it work that way but that is not what was promised to me when I purchased these devices. As a recap I provide the following: You see I thought family plan meant that I could use my google devices in my home with a limit of five at a time but it does not mean anything like that. I thought it meant that I could have one of these devices in the guest room for a night time white sound noise use for guests or for guests to use to listen to music but nope, not at all. Or maybe play Nancy Wilson in my office and Metallica in my pavilion, no, can’t do that either. If you need to contact support you will be sent to the Philippines South East Asia, take a cup of hot tea and a Xanax or other relaxer, before contacting support and be ready to throw the google device through the window, even in your relaxed state. This is truly an experience that you will want to avoid. You will need to take things like Xanax for this google home, google play music experience. Seriously, get ready to get your blood pressure up and become so frustrated that you will need to decompress after the contact with support. The help centers are in the Philippines with people who pretend to comprehend but really do not. They have scrips and they tend to stick to repeating the same line "our service does not offer that yet". Keep in mind, when you tell them that they are not understanding or that they do not comprehend your situation (not using any profanity, only the words comprehend or understand) they tell you they will need to end the call or end the chat because of your language, then when you question what language offended them they tell you that you are insulting them by telling them that they are not comprehending what you are saying. The chat cannot be copied from the chat system, I tried to copy and paste it and it only pastes the heading "Google Support". I asked to speak to America and was not given that option, only that supervisor will call me tomorrow. Please do not award google for this bad system and bad service. I will mess with your nerves once you realize what your into you will feel so far in that you must continue. I am throwing it all in at ten devices and will go to Alexa as I have seen it work at my friends house and it does exactly what I am wanting google home devices to do.

This is a great smart speaker. The sound is much richer than I expected.

Works as advertised. No problems. The speaker is pretty good for a small as it is.

Love my google mini. Works great for music, controlling home and looking up info!!

Great speaker to add to your smart home. Easy to set up and use

Awesome quality, sound is clear, haven’t had any issues

This works great for small single rooms has a a lot of features

Amazing product. This makes life so much simpler. Couldn't ask for a better item.

Great speaker it hears everything you say and gets it right.

Picked up one, for each kid. They used to fight over using the one. Pairs well with WiFi and is easy to use.

Google please make one of these with integrated GPS (location awareness) for vehicles! I can easily connect to Personal Hotspot when in the car for asking questions and streaming of music (works great and the streaming music connects via Bluetooth to my car’s audio system), but it is frustrating that it’s not location aware... This small device is powerful and has LOTS of potential!

This is a handy little item to have. Cheaper than the Google home larger version.

Have two now in the house and they are perfect for what our needs are.

I'd put one in every room in my house if I could. Finding these for $25 is a steal.

Very powerful little device, I can listen to my favorite music in a second!

This is a fun little toy, easy to set up, and had worked perfectly so far.

My 6 year old niece is loving eat. Works great and easy to use.

So much fun, easy to use, i get a lot more use out of it then i had originally thought

This little deal packs a very need punch. It's a little something when I need it.