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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 592 reviews
  • Rated 4 out of 5 stars

    Quick rub

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels gret on my skins for thoses time when I am alone and no one is home to rub my neck.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 5 out of 5 stars

    Great Massage Unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well on sore and achin muscles in the neck. The combination of vibration, rollers and heat in the unit are very relaxing and soothing. In just a few minutes, you feel it's working on the muscles.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    good...for those who don't have minor humps!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have a minor, hereditary hump, between my shoulder blades, on my neck. im not a humpback! but it's stiff there, and this revolves the motor exactly in that spot. with maneuvering, it felt good, but it became too much work. for a "normal" neck area, buy this!

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    neck massager

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, a little small for my neck, I have neck and shoulder pinch nerve so I used it to relieve pain. It helps!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Massager works well, fits over the neck. Would be nice to have cord longer

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 3 out of 5 stars

    Works as advertised, kind of

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what they said it would (massage and heat) I just didn't find it helpful for my neck problem. Plus, my problems are on the side of my neck and it does not reach there very well.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage, Vibration

    Rated 5 out of 5 stars

    Great neck pain relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massage and vibration settings reduce the neck and upper back discomfort. The post treatment effects allows normal activities to be conducted without the usual discomfort.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    Nice feeling on my Shoulders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had rotator cuff surgery a year ago. Even after my surgery I still sometimes have discomfort. This product provides the heat and stimulation via massage to ease the shoulder and neck.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Especially after a long day and need a massage

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy and comfortable to use.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Feels great on a sore neck. Wish it was cordless though.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Provides relief for a good (sale) price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took the plunge on this when it went on sale for $29. It does provide relief, not unlike the chair massagers you find at an airport. One caveat: For a good, deep massage, it will be necessary to grab the loops and pull down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT MASSAGER

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The first time I used it I think I overdid it because my neck muscles were sore. I used the heat and vibration too. Very satisfying. It's more for the neck than the shoulders though. A friend's similar neck & shoulder massager was more flexible but more expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 3 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is able to massage your neck pretty well. The heat feature is nice add on. The vibrate feature not soo much. It gives me a headache after only 5 minutes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and gets deep into your tender areas

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it specially im a on pain on my neck like it

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 3 out of 5 stars

    Bought for a friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for a friend that needed neck relief from sore muscles. Said the heat was good, the massage was ok, but he is sure it helped. Neck better.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Vibration

    Rated 3 out of 5 stars

    Relaxing heat and message

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the heat and vibrations feel like they help with a sore shoulder the shitsu message is kind of rough. Would not recommend for the elderly.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Heat

    Rated 5 out of 5 stars

    Amazing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works so great! It’s easy to navigate around your neck and shoulders. The heat massage mode is a great bonus! Love this purchase!!

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Great for sore necks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Soothes my neck during and after usage. The heating feature is great. The handles make it easy to hold on the affected area. I wish there was a way to use it without holding it in place.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Wife loves it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife to use as she has headaches that get generated from her neck. She says it works well, soothes her neck aches.

    I would recommend this to a friend