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Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

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Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 592 reviews
  • Rated 5 out of 5 stars

    Works awsum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This lil machine does it’s job. Was a lilttle skeptical when I received it but after I used it my neck felt great.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    GREAT MASSAGE FROM THIS ITEM

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THOU IT WORKS GREAT, YOU DO HAVE TO HOLD ON THE THE SIDE STRAPS AND PULL DOWN FOR THE BEST MASSAGE.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Solid Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product in working out kinks in my neck. Like the heat aspect of the product with neck message. Would be 5 star if could use the heat element without massaging neck.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an excellent choice with good price. works perfectly and definitely recommended to those people who sitting too much.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Good massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good massager. I like that it's maleable, so I can put it around my neck or my back as need be. Takes a little while to heat up, but overall, it does a good job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Neck Massage: Quick and Easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband had injured his neck and shoulder region, so I purchased this item hoping that it would provide some relief. He has found it beneficial to plug in, use the different settings (e.g., heat, Shiatsu, massage), and in no time, feel much better and more relaxed. The heat setting is really just a mild warm to the neck. Some might find the Shiatsu setting fairly intense if you're not used to strong massages. Otherwise, it's a good buy for a comforting, healing device.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Cervical Pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've some pretty bad cervical issues and this is one of the best massagers I've purchased. The only negative is it turns off in about 30 minutes and will not come back on for about 45 minutes. I'm not sure if it's suppose to do this or it's overheating.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as a deal of the day and it works well. I watched a video that showed that you can use the handles to position it on your shoulder and apply as much pressure as you like. Satisfactory for the price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gives a good massage in one spot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager gives a good one spot massage, but it does not do a full neck massage unless you position it differently yourself. The spots where it does massage are on the back of the neck on either side where it is prone to being sore, but if you are sore on the sides of the neck or higher on the neck it is not so great to accommodate to that.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Gets the job done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mom for Mother's Day and she loves it. She speaks highly of it and uses it frequently.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    Fantastic Neck Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a wonderful neck massager that provides heat while it works. It is works exatcly as intended.

    I would recommend this to a friend
  • Cons mentioned:
    Size

    Rated 5 out of 5 stars

    Good for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product for the price. It was hard to see from the pictures, but it is corded and the cord comes out in a good location in the back to where it is not in the way. The only downside to this is you cannot have just the heat on, as far as I know. The massager acts as two thumbs going in a kneading motion. I have a somewhat large neck and if I put too much pressure downward, it can hurt a little bit.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Neck and Shoulder Heated Massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought two of these. One for my daughter who is a hairdresser and usually comes home with neck and shoulder fatigue. She loves it. My fiancee has chronic neck problems and is enjoying the heated massage very much. He has one for his back in a recliner for the lower and mid-back, so sitting with this on his neck and shoulder completes the relief he receives for the entire spine. The price was great being a Best Buy Deal of the Day.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Relieves pain

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been happy with the neck massager. It's a little rough on you when you start out; but you get used to it. Heat feels good.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Heat

    Rated 5 out of 5 stars

    Relief for stiff and hurting neck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use and works well to apply heat and vibration to the neck.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little rough at first but definitely helps get the knots out. Not the best, but pretty great for the price.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very relaxing. I have some issues with my neck occasionally and found that this item helps relieve the stress.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Good massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product really works. It helped the pain in my neck the first time I used it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have a stiff upper neck, this is the thing to get. It works great at getting the stiffness at the back of your neck.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Better than others.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a pretty decent job massaging, but the heating part is not so great. Perhaps the low temp is for safety reasons...

    I would recommend this to a friend