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Customer Ratings & Reviews

Customer reviews

Rating 4 out of 5 stars with 592 reviews

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Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 592 reviews
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Works as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product for a road trip and it was a great help. It gave my shoulders some relief during the trip.

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than expected. Great massage without leaving home, plus heat.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Pretty rough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing really massages your neck. Almost to the point of being too hard. To each their own

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Healthy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is easy to use and very helpful on those painful muscles.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    What a relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having some neck and shoulder aching. I used the Shiatsu setting and was amazed how good it felt. I used it several times a day and after a few days, I felt relief in my neck. I switched the position of the unit and put it over my shoulder, it felt great on my trapezius muscle. I actually showed it to several people, I was so impressed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A Great Neck Massage

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For years I've had neck problems and thought "What the heck!" and purchased the HoMedics - Shiatsu Neck and Shoulder Massager. I am so glad I did! The shiatsu type massager helps loosen my stiff neck. Turn on the heat and it helps even more. The only reason I did not give it 5 stars is because I would like to see the electrical chord made longer. Other than that, it's something that gives me neck relief when I really need it.

    I would recommend this to a friend
  • Pros mentioned:
    Massage, Price

    Rated 5 out of 5 stars

    Easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good results on my back and neck good price for the value

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Good product!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a very relaxing product to reduce stress. Been enjoying it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this on my neck and shoulders and it helped with the numbness in my hands

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome deal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth what I payed for. The heat really helps loosen things up. Kind of bulky for my wife but she doesn’t mind at all lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Massager

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really good massager for a reasonable price. I've had it for little over a month and my shoulders have never felt better.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 4 out of 5 stars

    Good for the neck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice little massages but it gets the neck much better than the shoulders.

    I would recommend this to a friend
  • Pros mentioned:
    Vibration

    Rated 4 out of 5 stars

    Works really well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this after work daily, so far it has held up. The vibration function was a plus.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Provides some relief

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this because it was 1/2 off and I suffer from chronic neck pain. I find that it works well to provide some relief. It seems to stretch things out and the heat feature is nice. Would be nice if there was a power light so you know if it's on or not. This is not a problem for shiatsu or vibrate mode, but it wouldn't be hard to leave the heat function on, That's why you should never leave it plugged in if you're not using it. Would recommend if you can get it for the right price

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Massage galore

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This neck massager is very comfortable and the heat is amazingly warm

    I would recommend this to a friend
  • Pros mentioned:
    Heat, Massage

    Rated 5 out of 5 stars

    Great for stiff neck and shoulders

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with massage and heat definitely helps sleep

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and very comfortable. Helps to reduce neck and shoulder pain.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 4 out of 5 stars

    Love the massage feature

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love the massage feature with heat but the Shiatsu is a bit too rough for me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kinda awkward to use but still works really well if you don't mind having to hold it.

    I would recommend this to a friend
  • Pros mentioned:
    Price

    Rated 4 out of 5 stars

    not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    for the deal of the day price its not bad. with this device you can do you own therapy!

    I would recommend this to a friend
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