Save up to 50% on 3-Day Sale deals.Ends 12/14.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $49.99

Customer reviews

Rating 4 out of 5 stars with 592 reviews

Rating Filter

Rating by feature

  • Value

    Rating 3.7 out of 5 stars

  • Quality

    Rating 3.8 out of 5 stars

  • Ease of Use

    Rating 3.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

78%would recommend to a friend

Customers are saying

Customers enjoy the Shiatsu Neck and Shoulder Massager with Heat, especially the massage and heat features. They also appreciate its ease of use, vibration, and reasonable price. Some customers feel the massager is a little small for their neck, and others find the design to be somewhat uncomfortable.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 592 reviews
  • Rated 4 out of 5 stars

    Great product for self-massage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my fiance and he loves it. He has shoulder, neck, and back issues so he constantly needs/wants a massage. The handles are awesome, allowing you to apply as much pressure as you want to certain areas. The only downside is the power cord. If this was wireless, 5 stars for sure!

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Bring on the relief

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm usually bent over a desk at work 8 hrs a day and getting home with my neck feeling like it's gonna fall off was never any fun. This thing made all the difference. I even bought one for my mom after I got mine.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ordinary massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    does not feel very comfortable when using it, not.slove.my problem

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Great massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great massager, feels like little hands with great strength that doesn't get tired. You can adjust the pressure yourself by releasing handle or pulling towards you for more gripping strength on your neck. Heat works well.

    I would recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    Great Massage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife wo has been having neck pain - she loves it - very soothing - the extra heat seems to be important - others that we have tried have not worked as well - she thinks it is the heat.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fair

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my mother because of her neck pains. She said that it helped a little at first but that it's not helping her any more. I guess that she is going to have to go see a doctor.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Nice neck massage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I already had this gifted to me for Christmas from my daughter but since it is such a great massager, she was always borrowing it so I just purchased it on a deal of the day for her Christmas gift this year.

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 3 out of 5 stars

    Massager helps a little

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a little hard with not much give. To get a close massage you must hold onto the handles to keep snug against your neck . It works but there are many more out there that are more comfortable to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Massage

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this to relieve my neck pain and it was awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Be careful with the heat function!

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This helps a lot when I have stiff shoulders and neck pain. Just be careful when you use the heat function - you might get a low degree burn if you use it put too hard on your neck too long... I had some red spots on my neck once.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Neck and Shoulder Massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great neck and shoulder maggager for travel and home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this every day: love the 3 different settings!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pretty Good Value Massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for a friend as a gift who had neck issues, and they found it quite useful, especially the heat feature. Their only complaint was wishing it was flexible so it could be used on other areas of the body. Overall very pleased after getting on sale for half off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    1st massager

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work in computer all day and get pretty bad stiff neck. after long thought process gave in to try these. Not bad for the price, bought on sale. could have given 5 starts if it was bit flexible to move around different parts of the neck.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not comfortable.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife's neck and shoulders gets tight and was looking for a way to reduce the tension. I thought would get this for her. The product is uncomfortable to wear and did more harm than good to relax the muscles. After several tries we returned it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Heat

    Rated 5 out of 5 stars

    great product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my wife and so happened the day it arrived she woke up with a stiff neck and it had been hurting her all day she put this on and after about 5 minutes her neck was better. so worked great

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The massager is a solid item. Nothing spectacular. It is minorly annoying to have to hold the straps to get it to work, but at the same time you can choose your level of pressure. Otherwise it works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I suffer from many neck and head pains due to stress now every time I start my pains I just put on the massage machine and it's an immediate relief I love it excellent product

    I would recommend this to a friend
  • Pros mentioned:
    Massage

    Rated 5 out of 5 stars

    Great Massaging device

    |
    |
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Massager, takes away the stress of my daily work. I feel good and I always look forward to each day, and never get tired. My wife loves this too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Neck and Shoulder Massager...For the Price

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the price, it is a very solid product. The massaging is deep enough and the heat is a nice touch. My only complaint is that you have to hold the straps to keep the massager in place.

    I would recommend this to a friend