Customer Ratings & Reviews
- Model:
- M9L74A#B1H
- SKU:
- 5623289
Rating by feature
- Value
Rating 4.3 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers love the OfficeJet Pro 8720's exceptional print quality and ease of use, frequently praising its straightforward setup and reliable performance. While some find it larger than expected and a bit noisy, the convenience of wireless printing and scanning capabilities are also frequently highlighted. The printer's occasional paper jams are a noted drawback for some users.
This summary was generated by AI based on customer reviews.
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have only used HP in the past. I rely on the quality of their products. My biggest issue is that it prints a blurry copy when I send docs from my phone. It is very frustrating.
No, I would not recommend this to a friendProblem with Printer Head Alignment
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately I have to keep resetting the printer head alignment everyday in order to print. Will be returning. Purchased a different HP Model to replace this one.
No, I would not recommend this to a friendVery very slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the slowest printer for its size I have ever seen. Setting it up to my wireless was long and complicated. I’m getting a new one as soon as possible.
No, I would not recommend this to a friendLasted a week before it broke
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted a week then broke, have had many of this model and other model HP printers and they all get the dreaded Carriage Jam Error.
I would recommend this to a friendUnreliable software - useless support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As soon as this printer is added to the network, this printer would go into a generic 'printer error' mode that made the printer dead until it was reset. Printer would continue to do it periodically when printer was just sitting idle on network. Printer HIDES the error from you, making it harder to debug. HP Support was useless - exchanged the printer to make sure it was not a defective unit - new unit does same thing. Printer randomly goes into 'printer error' even when sitting unused. HP support disabled ipv6, was stable for 2 days, moved printer, issue returns. Printer makes itself impossible to troubleshoot (must print event log page to even see error #), and becomes unusable for it seems any error. Add in HP support doesn't use their own diagnostics and instead drags you through level0 and can't even lookup their own error codes. Returned printer as its just not reliable with current software.
No, I would not recommend this to a friendNot impressed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you purchase this printer to print documents, then this printer is for you. If you want to print pictures on glossy paper; then this printer is not for you. I tried several times to print a picture. The ink smudges; and the paper sticks to the tray. I ran blank plain letter sheets of paper through the printer. Several had smudges on them. The smudges finally disappeared after the 6th or 7th sheet.
No, I would not recommend this to a friendTerrible For Scanning
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The designer of the OfficeJet Pro 8720 should be sentenced to an eternity of nonstop never-ending scanning of every book and document ever written. I have owned several HP printer/scanners throughout the years and have never had one as frustrating as this. I have used both expensive and cheap paper in it and the outcome is always the same. It sucks in several pages at once while scanning causing me to have to stop the whole process, take everything out, figure out what scanned and what didn't, reload the remaining pages to scan, watch it suck in several at once again, stop everything, clear paper jam, reset it to scan again, and it goes on and on. Depending on how many pages I need to scan into one document, I have spent up to an hour on many occasions scanning, stopping, clearing jam, deleting messed up pages, rescanning. I with I could just throw this stupid thing out of the window.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hi Elliebell, sorry to hear you are experiencing a paper jam issue on your HP OfficeJet Pro 8720 All-in-One Printer. Paper jams can be real or false. The printer might report a paper jam even when there is no jammed paper. The steps in following document apply to both real and false paper jams: http://hp.care/2oe5SJN HP printers generally have a 1-year warranty from their purchase date, you can verify the warranty using the following link: http://bit.ly/2mP3Xrb You can also contact HP Support in case you need further assistance: http://hp.care/2nbNQFi
Total pain to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely hard to get wireless established, software downloaded and set up, and scanning to work. HP support was worthless.
No, I would not recommend this to a friend- Cons mentioned:Size
too many paper jams
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer is enormous. the paper feed is evidently not working Continuously paper jams. will return printer.
No, I would not recommend this to a friend Fairprinter
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated to use. Wireless set up difficult--also complicates setting up a second printer in another room. Otherwise prints ok.
I would recommend this to a friendNot as easy to use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Still having difficulty using. Sometimes it will print, then when I try printing at another time it will not print.
I would recommend this to a friendPrinter is ok, support is awful.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The printer works fine, like all HP printers, other than with one important program. Tried to talk to HP support and got nowhere.
I would recommend this to a friendHP had to replace after one month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer stopped working after about a month - HP was great, and sent a new one out overnight right away.
I would recommend this to a friend- Cons mentioned:Size
Printer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Printer too large for easy travel. Had to return for model before this one
No, I would not recommend this to a friend Software needs updating
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to install the printer software on an HP Envy laptop running Windows 10 three times, the third time with the help of an HP representative online. After the first installation, the printer was continually "offline". After the second installation, the Scan dialog box would not display. The printer trashed a sheet of paper during a two-sided print on the third day of usage.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Dear palowner ,
Sorry to hear that you've experienced wireless disconnection often. I would like to assist you in solving that issue.
Please follow the steps below to assist in a resolution.
Step 1: Set static IP:
http://support.hp.com/us-en/product/HP-OfficeJet-Pro-8710/8720/8730/8740-All-in-One-Printer-series/7...
Step 2: Update latest driver:
i. Go to http://support.hp.com/us-en/drivers/
ii. Key in appropriate printer model number example "Officetjet Pro 8720"
iii. Scroll down to Firmware, download the latest driver and update accordingly.
Shantel
- I work on behalf of HP.
When it works it’s great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This one was delivered on September 1, 2018 & I exchanged it for #3 October 10, 2018.
No, I would not recommend this to a friend- Cons mentioned:Noise level
BAD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I BOUGHT THIS PRINTER BECAUSE OF THE RATINGS. IT TOOK OVER 2 HRS. FOR IT TO CONNECT TO MY COMPUTER. THEN FINELY DID PRINT AND DISCONNECTED AGAIN. ALSO PRINTING WAS VERY LOUD (COULDN'T EVEN HERE THE TV OVER IT). RETURNED IT FOR THE 7720 WIDE FORMAT AND LOVE IT SO FAR.
No, I would not recommend this to a friendBrand response from HP Team
Posted .Hello there,
It's so disappointing to hear that you've had to spend so much time trying to get the printer to connect wirelessly to your computer. Reliability and ease is something we strive for with our printers, so I'm very sorry for any inconveniences this may have caused.
While it's unfortunate you had to return the printer, I'm glad you were able to find another that suits your printing needs well. I hope you continue to have a good experience with it.
For any other questions or concerns, please don't hesitate to reach out to us directly for support. We're always here and want to make sure that your printer is always running as optimally as it should be. You can get in touch with us via your preferred method at this link: hp.com/contactHP
Chelsea
HP Care
hp.com/support
Wifi problems
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good printer with poor wifi for the location in which it was installed. Worst I have experienced
No, I would not recommend this to a friendProduct okay
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Use instruction for the various functions could be simpler. Print quality poor sometimes
No, I would not recommend this to a friendok product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.would have been a good printer. Screen didn't work brand new out of the box
No, I would not recommend this to a friend