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Rating 4.6 out of 5 stars with 3007 reviews
LaurieH Posted
My husband and I had been hesitant about buying refrigerators because we couldn’t fund the perfect one for our kitchen. So we keep looking and came across this beauty and just like that she brighten up our kitchen. Easy to clean just stands out in every way.
MarilynMonroy Posted
This has been the best purchase I’ve ever made! So far I’ve been so impressed with how spacious it’s inside and how comfortable it looks to have it inside my kitchen! I don’t regret throwing away my Samsung fridge which it was twice the price from this fridge.
Posted
Thank you for your enthusiastic feedback on the Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator! We’re thrilled to hear that it has been such a great purchase for you and that you appreciate its spacious interior and stylish design in your kitchen.
It’s wonderful to know that you feel satisfied with your decision, especially after comparing it to a more expensive option. Your insights are invaluable, and we appreciate you taking the time to share your experience.
If you have any further questions or need assistance, please feel free to reach out. Enjoy your new fridge! -Ed | Insignia Support | https://www.bestbuy.com/site/brands/best-buy-brands/pcmcat1596746025285.c?id=pcmcat1596746025285
Nerdy Posted
This is a great fridge, the first one that came had shelf holder that was broken, so they sent another one and picked up the others one. But the one they sent was also a little messed up where the shelf gets held into the fridge, decided to just keep it as it’s functional and they offered a gift card. It keeps food cold and love the bottom freezer. The photo is of the first one that came damaged.
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Hi Nerdy, thank you for your feedback! We're glad to hear that you're enjoying your fridge overall, despite the minor issues you had with the shelf holder. We apologize for the inconvenience and appreciate your understanding in keeping the slightly damaged unit. We hope the gift card can help make up for the inconvenience. If you ever have any further issues, please don't hesitate to reach out to us. Happy to hear that the fridge is keeping your food cold and you're enjoying the bottom freezer! Thank you for choosing our product. -Carlo, Insignia Products
stephr Posted
I like this fridge overall, however; I have had a horrible time dealing with Geek Squad (except for the last person I spoke with who was actually helpful). I discovered the day after my fridge was delivered that one of the door bin shelves was cracked in such a way that caused it to sag. Not the worst thing in the world but seeing as I just spent a good amount of money on this new appliance, I wanted a replacement shelf. Geek Squad sent a contractor out to look at the fridge. Overkill, as this is a simple part they should just be able to mail to me but I guess this is just how they do things. The contractor said he'd order the part and come back with it. Again, overkill, but okay. I waited several weeks with no further outreach from Geek Squad about my replacement shelf. I called them on 5/7/24 and asked when it would be delivered. This rep informed me I had an appointment the next day to have the part delivered and that I'd receive a call that evening with a delivery window. I did not receive a call so on 5/8/24 I chatted with support online. They informed me that my service appointment was 4/13/24. I guess Geek Squad has time travelers. It's impossible to get ahold of anyone at a local store so I ended up speaking with a regular Best Buy customer service rep, who promised me he'd forward my info to a service manager for follow up. Again, no response. I finally called back this morning and spoke with another Geek Squad agent who ended up issuing a partial refund because apparently this part is simply out of stock everywhere. So, potential buyers should be aware that the plastic that the door bins is made out of is very brittle and cracks easily. I have since discovered that a second door bin is also cracked. I assume that whoever installed the shelves during delivery or before was not gentle enough with them and caused them to crack - see the photo and you will understand.
Posted
Thank you for sharing your feedback with us. We appreciate your kind words about the fridge itself and we are glad to hear that the last Geek Squad agent you spoke with was able to assist you effectively.
We apologize for the frustrating experience you had with the initial handling of your damaged door bin shelves. It is disappointing to hear about the delays and miscommunication in getting the replacement parts to you. We understand your frustration and will make sure to address this issue with our team for improvement.
It is concerning to hear about the brittleness of the plastic used for the door bins and we will take this feedback into consideration for future product improvements.
We hope you are able to still enjoy your new fridge and that the partial refund helped to make up for the inconvenience you experienced. Thank you for bringing these issues to our attention and we will strive to do better in the future. Keith | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
Evelyn Posted
Liked the wide space and useful bottom freezer, helps keep items organized. The design has a modern finish. Has Energy Star Certification. Definitely will recommend the product.
RoxyJ Posted
I was hesitant at first after reading some of the reviews but I’m glad I got it. It’s a compact design which doesn’t take up much space but has plenty of room inside to store your food. No scratches or dents. It arrived in perfect condition.
joeyj30 Posted
So far so great. Keeps everything clean and i dont bang my head on the freezer because its on the bottom.
JIMB Posted
ETA WAS QUOTED SO I COULD HAVE TIME TOMAKE ROOM FOR THIS GIGANTIC PRODUCT AND THE MOVERS WERE INDEPENDENT FURNITURE SHIPPERS & NOT “” BEST BUY”” EMPLOYEES “” IT ONLY TOOK TWELVE MINUTES AFTER RINGING THE DOOR BELL///:::: TAKEING PHOTOS OF THE AREA I WANTED THIS GIANT FRIDGERATO/ FREEZER & I SIGNED THE DELIVERY PAPERS… ALL DONE PROESSIONAL , POLITE, SMART, THIRD PARTY INDIVIDUAL MOVERS UNDAMAGED $733.00…. INHERITENCE !!!!! WOWWED
ChristineK Posted
Absolutely love it's prefect looks amazing very sleek nd is very thing it says it is. Love the space in it nd the alarm on it when door is not closed all the way or open to long very nice feature. It's the best purchase every. Looks amazing. It's absolutely gorgeous.
Posted
Thank you for your enthusiastic feedback! We're thrilled to hear that you love the sleek design and spaciousness of your purchase. It's great to know that the alarm feature is a valuable addition for you. We're delighted that you consider it the best purchase ever and appreciate your support. Keith | Insignia Support
Eshboo Posted
We absolutely love our new refrigerator! We had no issues and the delivery team was awesome!!
DonnaM Posted
I love this refrigerator. Amazing price great delivery guys. Would def recommend
Christine Posted
Love love this fridge! It is just perfect for our new home
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Hello Christine, we’re thrilled to hear how much you’re loving your new Insignia refrigerator! It’s wonderful to know it’s the perfect fit for your new home and meeting your expectations so well.
We truly appreciate you sharing your excitement with us thank you for choosing Insignia!
Sabiha | Insignia
CarolW Posted
Fridge was very roomy for 18.6 cu ft. Iwaited 3 weeks so i could see how well it worked. No problems! Works great and i got a fantastic deal on it! Bottom freezer is awesome!
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We're thrilled to hear that you're enjoying your Insignia™ 18.6 Cu. Ft. Bottom Freezer Refrigerator. It's great to know that it has plenty of room, works perfectly, and that you got a fantastic deal on it. We're also glad to hear you love the bottom freezer feature. If you have any questions or need further assistance, feel free to reach out. Patricia | Insignia Support
Baja6969 Posted
This refrigerator is excellent. Fit alot of food. Great amount of freezer space. I didnt need the french doors. This fridge met all my needs since its just for mr and my son. So far i havent seen that it runs hot like other reviewers said. It stays cool. Ive had it 2 weeks and its been great
Very spacious. There was some damage on top front edge. Was offered a discount which I took, instead of swapping out hassle. Very nice inexpensive during sale. Using for a small kitchen within den area.. previous fridge would hit steps when opened. Having freezer on bottom fixed that problem. Not having to bend down to get items out of fridge also very nice. Love bottom freezer fridges! Happy with purchase!!!
SylviaH Posted
So far so good. I love how spacious it is - it regulates temperature from a touch of a button. It also alarm you if you left the fridge door open. And you can also have the door open on the right side or the left, you just have to change the hinge on top. ( the photo doesn't show how spacious it is lol )
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Hi SylviaH, thank you for your feedback! We're glad to hear that you're enjoying the spaciousness and features of our fridge. It's great to know that the temperature control and door alarm are working well for you. And don't worry about the photo - we appreciate your detailed description of the fridge's versatility. We hope it continues to meet all of your needs! If you have any other feedback or questions, please feel free to let us know. -Carlo, Insignia Products
DonnaW Posted
I bought this fridge as a Mother's Day present for myself to use in the garage. Having the refrigerator on top saves my back and there is no wasted space for water dispenser or ice maker for the "beer fridge". Keeps drinks icy cold and has just the right amount of space for extra freezer space.
Posted
Thank you for taking the time to leave a review, DonnaW! We're thrilled to hear that you are enjoying your Insignia Bottom Freezer Refrigerator. We appreciate your feedback and are happy to hear that it's serving its purpose perfectly in your garage as a "beer fridge." If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your cold drinks! Patricia | Insignia Support https://www.bestbuy.com/site/insignia-18-6-cu-ft-bottom-freezer-refrigerator-with-energy-star-certification-stainless-steel/6467055.p?skuId=6467055
KateN Posted
What a beautiful refrigerator! So spacious and easy to clean. The delivery was very quick and the delivery men were so polite. I’m very happy with the price and size of this refrigerator. Only thing I would request is for actual handles on the door. It’s tough for kids to open.
Karlz Posted
We purchased this fridge in september for the labor day sale and bought it for around $730. We saved a lot of money on it and had our eye on it for some time. When we received the fridge it was brand new in the box. They unboxes it infront of me. No dents or scratches. Nothing broken. After install we waiting a day to transfer our goods. Listened to thw fidge read the manual. All when okay. There is a slight humming sound and an occasional sound thats low but noticeable. After a month of having it we noticed the top shelp was much colder and froze some of our items. We adjusted the temp which only gives you three settings. We have it on setting one. The freezer is also on setting one. It was over freezing our goods in the freezer. So after making a few adjustments it seems to be qorking better and fine for us. This fridge is practical. There are no handles so be advised. You open from a grip on top or the bottom of the door. This is our first bottom freezer. And i am not sure i like that. But im still getting use it it. The fridge has no additional compartments for cheese, butter, or what not. So i suggest buying fridge organizers. Overalln this product is was a good purchase. I don't regret it. Once we move we buy a new one and put this one in the garage.
Davisc Posted
Love it. Made my kitchen complete …. Everything from the design to the size is great.