Customer Ratings & Reviews

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

Geek Squad fit me in when the Apple Store would not respond, and didn’t have time. Dropped off my phone, and returned within an hour and my phone was back to running performant while lasting several days. Highly recommended.

Needed a new battery for my old iPhone 6 and there was no apple store close by so Best Buy was gonna be it. They finished replacing the battery in about 30 minutes but told me 60 minutes just in case. Either way, it worked out for me. iPhone worked much better with new battery.

Lengthy wait and processing of claim for iPhone under AppleCare

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Thank you Best Buy for replacing my iPhone 6 battery through the Apple Battery replacement program. It was quick and simple and much easier and convenient than making an appointment and going to the the Apple store.

The store was very busy at the time but they handled everything in a timely and professional manner

Was having trouble with my phone, and wasn’t in the position to by a new one. Geek squad took the time to walk me through possible outcomes starting with best to worst after they evaluated the issues, during a very busy day-Black Friday. Diagnostics showed able to keep my phone going with a battery replacement. Phone lasted until I could upgrade.

Geek squad repaired my iPhone and had it back the same day! Great service

Great service tbvh. I changed my battery instead of getting a new phone and I don’t regret it at all.

The staff were very nice and patient. I am satisfied by their service as well.

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

My iphone battery would not keep a charge for quite some time! The geek squad replaced it and now I don't have that problem any more! I am so glad I didn't have to replace my iphone! The geek squad is so friendly and always know how to solve any problem you have!

My iPhone needed a battery change. Made appointment online and dropped off my phone. Came back at the appointed time and phone was ready. Battery works great and my phone suffered no ill effects. No scratches or blemishes. Great job and superb price point. Highly recommend.

The iPhone battery replacement went smoothly an Apple associate scheduled the appointment for me. Total time was 1 hour start to finish

Thorough job, the whole process just takes a while. Best to drop it off. Cheaper than going directly to Apple too

So far until now my i-phone 6 plus is still running. The battery is doing it's purpose because it lasts really long even if I binge watching or surfing in the internet.

Efficient, professional, phone fixed and ready as stated it would be at the time was stated.

Very quick work and got my phone back to its good old self :)

They did a timely and great job. Great store and geek squad.