Customer Ratings & Reviews

The service and hospitality was excellent and I would recommend it to everyone.

The staff was very helpful by explaining the process and offering to put a screen protector on for me.

I have a iPhone SE, I don’t like the bigger phones but will probably be getting an XS soon. But my phone is a couple years old so the battery was pretty much at its end. Took advantage of apples battery deal and since Best Buy is part of their authorized installerit was a no brainer. New one works great and I can make it last two days if need be

Great service and description of the job tat was done.

I brought an Iphone 6 to replace the battery as the Health indicator had less than 80% (suggested replacement value). Under the Apple authorized deal/repair program, BB did the work without me going to a Genius Bar. It was a simple and easy transaction, took about an hour from start to finish. Be sure to book your appointment online first!

Great job and great technical knowledge. They were very friendly and explained what they had to do.

The Geek Squad did great! My device was ready in one hour. The staff was incredibly nice and fast.

New phone battery was installed. Customer service was excellent.

A simple appointment got the job done. Appreciated not having to schedule time to drive down to an Apple location and wait in line for a new battery.

They did a great job. They uncovered some other issues and fixed those also.

The geek squad team patiently helped me with my phone, got me a loaner phone, and the replacement came in much faster than excepted

Lengthy wait and processing of claim for iPhone under AppleCare

Good service, would recommend Best Buy for iphone battery replacement.

Made an appointment, showed up and dropped off the phone to have the battery replaced under warranty. Within an hour and a half I had my phone back with a new battery that does not die like the previous one. very happy with the service.

Your people went way out of their way to rectify problem.

Had an appointment ,seemed like the Best Buy guy was trying to talk me out of it because phone said battery heath was good I explained that phone was 3 years old and wanted to get new battery before the discounted Apple promotion was over he was polite told me to come back in 1 hour everything went fine

I had scheduled appointment time” yet you allowed some else to go before me I waited an extra hour! Very Unprofessional on your part” it ended up going over an hour no real apology ! Why make appointments?

Phone is working much better now! Feel Squad was great!

Your Geek Squad people are very efficient & helpful! I come in frustrated & leave with a better knowledge of what the issue is on my computer, iphone, or ipad!!

The store was very busy at the time but they handled everything in a timely and professional manner