Customer Ratings & Reviews

Excellent service delivered on time promised by staff

I was able to receive the battery replacement under apple warranty for a discounted price. Best Buy's system to schedule at the time was a little difficult. Had to make 2 trips, but they did a good job with the replacement.

I arrived about 10 minutes early for my appointment. 3 hours later they finished changing my IPhone 13 battery. Not recommended.

Timely service by knowledgeable staff. Cheaper than Apple for BestBuy members

I had a replacement battery for my iphone. The agent was very helpful and knowledgeable about the product.

The people helping me were great! Personable and very helpful. Changed my battery, explained everything and got it done.

Excellent customer service, friendly, professional,

Had the battery replaced in my iPhone 6S during the Apple Battery Replacement Program which subsidizes the cost. So far so good...no issues with this new battery.

The agents diagnosed my issue and replaced my battery quickly.

I went to my local BestBuy to change the iPhone battery. It turned out that the new battery burned the old phone, as the geek technician told. So they replaced my phone with a new one. It feels much faster than the old one, and the new battery works great.

Great service, had to wait a day since the Apple specialist was out, but they tried their best to resolve my battery issue by even trying to offer a replacement refurbished unit. Repair was flawless.

It works really great as the software in this iPhone se was making me hate my iPhone I immediately jumped on to get a new battery so far the phone has been great just sucks YouTube drains the battery like crazy they need to make this app less power hungry!

The Geek squad were great. I didn’t have to wait long in line. I told them what I needed and they happily went to work. The service was quick and he was able to answer the few questions I had. Excellent service.

Took my phone in for a battery replacement. Battery is working fine now, good job.

Called and got appointment the next day to get my phone battery replaced. Glad I didn’t have to wait longer!

called Apple and set up a battery change at BestBuy ( authorized battery repair). best buy associate was helpful and knowledgeable. within 30min i had my phone back with a new battery. hopefully the new battery will last as long as the old one did

Battery’s work good had to leave at store since one appointment per phone. I had three phone web site didn’t say this or I missed this bit of information

New replacement battery holds the charge for almost 10 hours with usage. The previous (original) battery that came with my 6s would only last 4 hours with minimal usage.

The service was excellent. Quick, but thorough with great communication. Couldn't be happier

I got my iPhone’s battery replaced by Geek squad. They just took a little over two hours. Replacement was very professional and i got my phone back exactly at the promised time. Battery has been working great, phone is alot more responsive now.