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Customer Ratings & Reviews

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$174.99
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Comp. Value: $349.99

Customer reviews

Rating 4.5 out of 5 stars with 2619 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers enjoy the Roomba 690's excellent cleaning performance, ease of use, and pet hair removal capabilities. The app control and scheduling features are also frequently praised. However, some users find the navigation could be improved, and the noise level is a concern for a few. The small dustbin size and price point are additional drawbacks mentioned by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 126 Showing 2,501-2,520 of 2,619 reviews
  • Rated 3 out of 5 stars

    just okey product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product can not exactly clean everywhere but random.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    A gift that will be returned.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product will be returned because it does not fit under modern furniture nor go over chords. The idea/concept great, but too much needs to be done to accommodate product limitations. It will be exchanged for a "regular" vacuum cleaner.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Dustbin size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Self cleaning made easy

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up out of the box. The mobile app is easy to use and requires limited effort to set up via your home wifi network. The app even lets you know that it can not be set up on 5g networks. Most wifi routers allow you do use both speeds (but you'll have to consult your router on how to set that up). The Roomba has physical buttons to start and stop clean, and to return back to the charging base. The app also does the same, and includes set up for automatic clean up, you pick the days of the week and the time to clean. You get a notification when cleaning is done (or if a problem occurs). I have stairs going down, when the Rooma approached the edge, it quickly backed up. I was so terrified that it would fall to its doom, but nope, it sensed the drop off and avoided sure death. The collecting canister is rather small and the filter is fairly thin. It filled up quickly when it went under my couches (as I never cleaned under there) It was a good job for a small room and once you run it a few times a week, the amount of debris collected will decrease. I have hardwood floors and it usually picks up hair and other small particles/dust. I cant comment on use for carpet. It takes my about 5 min to sweep my apartment. I only sweep a few times a month because I hated doing it. I set my Roomba up to clean twice a week and love it. I get 30min/month of my life back thats not dedicated to cleaning the floors!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Unable to charge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a replacement for my previous Roomba, but this one had many issues, it won’t connect to phone app, many a times cannot find home base, and was always giving an error, and asking me to connect to phone.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry, but for me this really did not do that job. If you have pets, forget it. Either this thing was getting stuck under my couch or closing itself in the bathroom or just going around forever trying to find the home base. and yes, home base was placed just how it should of been. My husband also said it just started out of the blue while I was away on vacation. The other big problem I had with it is it takes so long to vacuum an area that you end up spending more time cleaning out the vacuum then the vacuum actually saves you. I returned. definitely not something I would recommend.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    I-what

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. The only positive feature on this is the limited option of operating the robot from your phone. It’s loud, only has one brush, don’t clean well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    It ate the floor runner rugs. Had to return.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for my wife for Christmas. Her old Roomba had stopped working properly. One of the bumper sensors had failed. I have the new parts to repair it but never seem to have the time to get it done. Thought this would be a nice surprise. Maybe one day I'll get the old one fixed and she would have two. She set it up and within the first day the new one started damaging a floor runner. She cleaned up the mess and set to run again. Next time it ran it damaged another rug. According to her this is common with this model. Her older unit didn't seem to have these issues.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good for a week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We used it for a week and it just stoped work. So we took it back and bought a cheaper brand from Amazon and we have had that one warranted 3 times so I am not sure that was the right decision.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Horrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doesn't vacuum, operates when it wants, get stuck under furniture, goes in the same area and not the whole first floor Will definitely be returning this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Stupid technology

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t buy this product if you have any black color in your flooring, rugs or carpet. It will just stop and not continue vacuuming if it comes across any black color. Had to return ours!!!

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No mapping

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum picks up little bits and pieces but doesn’t really get deep to get the dust that I need it to. It also doesn’t have route mapping. It’s path is very random and unpractical.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not like it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was not why I was expecting. It was difficult to program it. The app was not helpful. Didn't clean parts of my house and it got stuck easily.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth 280

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty much just throws stuff around, or blows it with back airblower. will not go on carpets does a lot of circles and misses a lot of stuff. Only good for gettin minimal dog hair

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    You get what you pay for

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Continue this low-end Roomba! It replaced a Dibea, which I wish I still had. This thing gets lost, runs out of power and often fails to communicate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Mediocre at best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got the app to work. Wont go over short area rugs, and a piece in it broke within 30 days. Also when I let it go it just stops for no apparent reason not cleaning the whole room.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    I returned it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy at all. For me the biggest problem was the “charging dock”. It cannot be placed out of the way. It needs to be out in the open. Not ok by me. Enough th make me return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Junk

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned a previous Roomba lasted for years. Worked great. Had to finally replace it. Purchased this one and it’s junk. Does not always connect to charge on the base. It likes to go out the back door even though there is a small step. The previous Roomba I had would correct itself and not go out open doors, this one goes out open doors. If I could of had my other one fixed I would have. I’m ready to throw this one out.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not what we expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works nice in a completely flat and object free world. No such world! It gets stuck and shuts off a lot! Not autonomous as I would have hoped for.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Not a fan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of robotic vaccums, this model just bounced on the furniture and walls. Ended up returning.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    unsatisfied

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this with great expectations. The first week it worked well. The second week, I noticed it was dying in the middle of a job and sending me the report on my phone that the job was completed. You can only program it to clean once a day while you are gone. It has trouble finding the home station once the battery gets low. Not pleased at all. The battery life is the same on the higher priced models but doesnt last 60 minutes.

    No, I would not recommend this to a friend