Customer Ratings & Reviews

I've been using this robot vacuum for a few months now and I it can clean some of the dust. But it always has issues when it comes to under a table or to a rug or chairs. It always gets stucked and requires attention. It needs an upgrade for the sensor

Wife loves it, gets the minimal job done whenever we're not home, no complaints here.

I just bought his a few hours ago, i was hoping to use it to keep up after 3 cats a bulldog and an elderly mother who leaves crumbs everywhere she goes. Really feel i wasted my money. Although this unit does pick up debris you almost have to put the debris in front of it or you will never see it pick it up. It can not find its home base when you press return home button. It does not clean a whole room or even a half of room. Seems to spend the vast majority of time under my sofas. I just completed hardwood floors in my home and had a small amount of saw dust from when i was sanding. When Rosey did finely find the saw dust it just blew it around and left it. And went and bumped into something else. 3 times i had to put it in the location of the saw dust to this point in time the saw dust is still on the floor. But now spread out as it blew it all around. It has no sense of direction and will not clean a room. It just goes until it bumps into something than turns and goes till it bumps into something. Meanwhile you are hoping that it will turn and pick up the debris right in front of it. It wont it will turn before than. But I’m very sure under my sofa looks great. Even under my kitchen cabinet. I had some debris next to one of my walls and was excited to see it going straight down the wall only to see it go over the debris and have it exit behind rosey. The 3 arm brush was on the wrong side of the wall so it never picked it up. You can pretty much forget it ever making it back to the spot in the reverse direction. I also bought one of the mops and at this time i am really considering returning the 690 and cancelling the mop as it hasn’t come in anyway and getting my money back, very disappointed. I surely would not recomend this to anyone. If you just want to be able to say you have a robot vac than buy it. It’s cheap enough. But if you actually want it to do what they say it will. Seriously consider your options and make sure you can return it. I bought this because it had so many great reviews and now i am wondering where these reviews came from. Or if they were real at all. Are you telling me that the over 1500 reviews on Best Buy website totaling 4.5 out of 5 were completely happy with. Their unit ? I didn’t want it to do anything more than what they said it could do. Am i the only one who has had a bad exsperience with it, or are my expectations so high that i want what i buy to actually work ?

It only docks itself 50 percent of the time. The dock is in a good location on a hard flat floor. I’ve cleaned the contacts over and over and over. It will rub around on the dock a couple times then it gives up and drives around the house some more. When I carry it to the dock and place it there manually it takes a lot of fiddling to get a connection. Today I told it to clean and the battery was dead because it didn’t charge. I finally called the company to get some help. They went through the checklist and finally said “monitor it’s behavior and to let them know if it has more trouble”. I told them I’ve been “monitoring” it for three months since I bought in and it’s always had these problems. That’s why I’m calling. They were still no help. Said to “keep monitoring”. The only reason this thing costs $300 is because it’s supposed to be automated. It requires constant attention to keep it charged. So I’ll take more time out of another day to call them the next time it fails to dock. Which will probably be tomorrow. Hopefully they will eventually help. Terrible customer service policy!

great vacuum to get the everyday mess from pets and traffic works very well with Alexa

My wife and I had long been on the fence about getting a robot vacuum to aide us in our weekly chores of sweeping and vacuuming our 800 sq-ft apartment. Now that we have a cat, it was becoming a much more regular requirement. We were very excited to purchase our first Roomba from our local Best Buy store. While it certainly picks up dirt, dust, pet-hair, the navigation on this unit is terrible. It literally ping-pongs around our apartment with no systematic navigation. The only thing is did well was suck. It struggled on fairly low-pile carpet as well. We gave the bot a week to improve, but it would get lost and run out of battery while searching for the dock. We weren't about to dish out $900 for the Roomba 980, so we chose to return the 690 and go with an alternate brand. Our 690 has been replaced with a $300 Xiaomi Mi Robot Vac and we are so much happier. It's on par with the $900 Roomba 980 if that says anything. We had high hopes for the little 690, but it lacks the quality and is not worth even half of what it's MSRP is. Steer clear of this one.

I purchased this vacuum to help keep up with my dogs that stay inside at night as well as daily dirt. It does random cleaning and you can’t set a specific time frame to clean ie you can choose 9am but not clean til 10 am it will clean for like 2 hours. It stopped charging and I called Manuf who said it was dead and would send a replacement. For the cost this should last a lot longer than 2 months

The roomba is a staple for any household and would recommend

I love my new investment. Definitely maintains the house and can’t beat the price compared to the higher costing models

it's nice if you don't want to spend a lot of money but still want a robot vacuum.

My wife LOVES it-got many brownie points for this purchase. Does a excellent job collecting dog hair.

This vacuum save me a lot of time. Now i can do other things.

This item is not recommended. It keeps getting stuck under furniture and fixtures such as kitchen cabinets, and can never find its homebase. Even when commanding it to go home after a clean, it will run for hours around the house until the battery runs out rather than dock and stop cleaning (despite the homebase located in a clear and prominent location in living room space). Customer service is awful. The software is buggy, and the device is much too noisy and loud during operation. This product is overpriced, defective, and not ready for the market. Do not buy.

This was a great product until it started throwing error codes and red lights. Never abused or tore up, just started messing up. Replaced after a couple years.

I expected to lose some features on this model given the 900 series I have. What I didnt expect is this thing isnt smart at all. The biggest issues is it just goes until it runs out of battery and stops? How is it not smart enough to return to base then continue? Had I known I would have spent the extra 200$ So if you have a decent sized room know that this thing will go till it dies and wont finish the job. You have to segment your home somehow.

Poorly made device. After hitting my dogs water dish apparently the cliff sensor went bad because it kept saying error code 6. It is just over a year old. It took two times to get someone who could answer my question about options. I was told by iRobot customer care that they have a maintenance option for $110 but it wasn't available to me because I had replaced a part. When told that I could put the old broken part back on they said that they reviewed all of the documents but said that maintenance wasn't available to me and that I am being offered an incredible deal to have to "opportunity" to buy a new one for 25% off... For a meer $200 plus shipping! . No thank you. I'll go buy a Shark instead.

I used it ONE day. It was great, but then I went to use it the next day and it would not start. I talk to customer support and they said sorry the sensors must be broke.

how does it know. where to go. if we don’t push it

I’m disabled and am very sorry I bought this product.