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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 410 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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80%would recommend to a friend

Customers are saying

Customers admire the Roomba Combo j5 Robot Vacuum and Mop for its cleaning performance, ease of use, and smart navigation that avoids obstacles. The device also boasts impressive battery life, strong suction power, and a user-friendly app. However, some customers have noted that the bin size is small, and a few have experienced connectivity issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 410 reviews
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Love my Robot Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I held off a couple years as didnt believe would work well. I was wrong as my wife wanted one so i gave in. It is fantastic for vacuuming and moping. Also very easy to use. Love my robot vacuum

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I bought one sooner. My floors have never been cleaner and it gets under the couch and bed. I just got the combo mop vac without the bin, the person that helped at Best Buy said I wouldn’t be able to buy the bin separately and was very sure of themselves to the point of being unhelpful and almost convincing me not to buy it. So I looked it up and in 2 seconds all my doubts were erased and I bought it and would do it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roomba J5

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is awesome! We have two dogs, and it does a great job of cleaning up all of the dog hair.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this product and was quite surprised on how it functions. Mapped area was change due to Christmas tree and it found its way around when the barrier was aced in front of the tree. Still dicovering its capabilities. Easy set up and recommend emptying after each use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Roomba

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just want to start off by saying i have 3 dogs. They shed alot. This roomba is a life saver. My partner has mild allergies and ever since buying this roomba and being able to set it on a schedule with just my phone, those mild allergies are doing much better. The app is super helpful and even tells me when i need to change a part, the specific part and where to buy the part. Dog parents would all benefit with a roomva if you struggle with a pet that sheds.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Initializing the Irobot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had trouble connecting the iRobot to my account. It took me almost a week to get it working. I'm testing it by mapping the areas. I think the battery doesn't last long.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Irobot

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a few times to get the clean route done to my satisfaction but after that its all good to go. Had my tech savvy nephew assit. Now it is easy peasy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    iRobot J5 combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it for about a week, after that it kept having problems, it would send me notifications that it was stuck and it would be in the middle of my living room with nothing around it and it kept telling me that it was offline and I would need to reconnect it to the WiFi, none of my other smart devices have any problems with the WiFi, or it would run out of battery before it would make it to the self charging station.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Customers

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product I recommend to buy this one we are happy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    My best Roomate

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing and so handy for busy people.. my apartment never looked so clean. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very thorough cleaning job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing does an amazing job! The mapping took a little bit to learn but now I have it all down pat and I just send it out to do my dirty work

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Hello Catherine, thank you for taking the time to share your feedback about the Roomba Combo I5. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than I expected I mainly use it for the vacuum not the mop but it sucks out a lot of dirt!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy costumer service sucks

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the iRobot vacuum but best buy costumer service horrible. Be aware they will never answer and never help with any issue

    I would recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      Thank you for taking the time to share your feedback about the Roomba Combo i5. We’re thrilled you are loving your new robot. Three cheers for clean floors! IRobotPWR

  • Rated 5 out of 5 stars

    Roomba I5

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Works fantastic and mops! Love this!

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Cleaning performance
    Cons mentioned:
    Navigation
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A decent robot vac with a middling mop feature

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The iRobot Roomba Combo i5 is a robot vacuum that offers a little extra (as one might surmise from the "combo" in its name) - it has the capability of mopping. Whether this translates to a truly upgraded robot vacuum or not, though, is difficult to say. On the positive side, the setup process is very similar to the i3, meaning it is fairly straightforward - of course, with the exception of having to set up the mopping bin. Unboxing was similarly straightforward and pleasant; I appreciated the lack of excessive plastic packaging. The woven top is a nice aesthetic touch and makes it look slightly less cheap and toy-like compared to the i3. I find that Roombas and other robot vacuums (my main experience is with Roombas and Ecovacs) are best for maintenance cleaning but struggle to deep clean, and the Combo i5 is no exception here. It does a good job of keeping my place generally clean, but since it struggles to navigate the edges and corners of rooms and can have difficulty picking up larger messes, it's hard to recommend it as a replacement for a decent manual vacuum. That said, I was pretty pleasantly surprised to see how well it handled pet hair given that certain robot vacuums can suck (hah) at it. I have two cats and both are hairy little monsters, so I consider this no small feat. The app is just okay, I find that it's a bit clunky but being able to start and stop the Roomba with Google Assistant or Alexa is convenient. The battery life is similar to the i3 and it is ample enough for cleaning my entire downstairs (downstairs bathroom, living room, kitchen, and entryway) with battery to spare. Emptying the bin isn't a massive pain and it can usually do one or two cycles before needing to be emptied. All of that aside, there are some big drawbacks. I had these issues with the i3 and my previous Ecovacs, so I have come to accept these as a part of robot vacuum life. They are still worth noting though, especially if any of these are dealbreakers for you. One is that it needs to be babysit quite a bit. The i5 and i3 tend to get stuck on furniture legs - both get stuck on my laptop table, for instance, which has legs that are about 1.5" tall. You need to move all objects out of the way lest they get stuck on them, too - so wires, toys, and so on all must be off the floor. Essentially, you have to babyproof the room; even things like blinds strings will be an issue if they are within the Roomba's reach. For my home, because the i5 consistently gets stuck on the same furniture, I have to handhold it and watch it to make sure it doesn't end up stuck in the living room with a dead battery and a half-done job. This leads me to my next point... It can be inconvenient. The mopping feature is nice, but it won't replace a real mop and you must switch the dry bin out for the mopping bin to mop. The mop can't be used on carpet and has no way to lower or raise the mop part. If you, like me, have parts of your area that are carpeted, you have to somehow block the Roomba off from the carpeted areas, let it vacuum and mop, and then swap out the bins. It's more work than just using a Swiffer or similar mopping solution. The Roomba also cleans decently, but not well, especially along walls and corners. It tends to bump into objects, which is frustrating to watch (and if you, like me, have issues where the Roomba needs to be micromanaged...you will spend a good chunk of the time spent running it being mildly annoyed). The smart mapping isn't perfect and if it fails, you'll need to restart from the beginning. It also is fairly loud, so if you have nearby neighbors you will not want to be running this at 4 am. Overall, the Combo i5 is somewhat gimmicky but useful for light and maintenance cleaning. I would hesitate to recommend it to anyone hoping for a convenient one-stop-shop for cleaning their floors, but it's not a bad buy for someone who is familiar with the limitations of robot vacuums and is okay with having to swap out the dry and wet bins, or simply has no carpet. There is certainly room for improvement, but the Combo i5 isn't offensively bad in any way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Haleigh’s roomy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bout this for my wife for a Christmas present and she absolutely loves it. She uses it everyday and there has been 0 issues with it. It works fabulous and does everything it’s supposed to do. We recommend it to all our friends and family.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool and smart vacuum cleaner, collects garbage very well. Easy to operate from phone, easy to clean, my best purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use, Mapping
    Cons mentioned:
    Dustbin size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Robot Vacuum!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am delighted to share my review of this Romba Combo j5 Robot Vacuum and Mop in graphite color. To start with, the looks are elegant and are on a similar line as the previous ones. What's in the box 1 Roomba Robot Vacuum 1 Home Base Charging Station 1 Extra High-Efficiency Filter 1 Extra side brush 1 Roomba Combo Bin 1 Mopping Pad 1 Drip Tray It took some time to charge, I think it was ready to use while being charged overnight. My first-floor living area is about 900 sq feet and it took about 90 mins to vacuum the entire space which included some halts. The cleaning bins and drip tray are small but given the size of the Romba, I do not expect it to be bigger than what these are at the moment. So as a result, these needs to take care of frequently. This is designed to operate both as a vacuum and a mopping solution with a simple switch of a bin. It is easy to switch and just takes a few seconds to change over. So this not only picks up the dirt and debris but can easily clean the footprints or dust while being used as a mop. Its AI feature is quite advanced and can easily identify what needs to be cleaned and what things to avoid. This navigates through items like cords, backpacks, pet toys, pet bowls, kitty litter boxes, clothes, towels, pet waste, socks, shoes, cats, and dogs. As it advertises, it is worry-free cleaning! Not just these, it can stay clear of the pet waste. My kids' school bags and stuff like shoes, and lunch bags are generally all around the living area but this doesn't bump into those. It gently touches the items and bounces back to get back what it does best which is cleaning. Although I do not have a pet it offers to replace it with a new Romba in case it doesn't stay clear of the pet waste. Coming to creating the map zones, once I did the mapping all it did was stay true to it. It cleaned the areas that were in scope and avoided the ones that were not mapped. The app lets me schedule the cleaning based on the room names, or by number of times I need it to vacuum. The impressive thing is its integration with voice operating devices like Alexa. This is a game changer as I do not need to go to the vacuum to turn it on or use the app to initiate the cleaning, a simple voice command is enough. Overall, this is certainly an upgrade on top of earlier models and is quite impressive with the included features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Non replacable wheels

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wheels are not replacble, my window blinds rope got caught up in the roomba. There is no way to untangle tag, except to cut off the rope

    No, I would not recommend this to a friend
    • Brand response from iRobot Team
      Posted .

      We appreciate you taking the time to provide feedback on the Roomba Combo i5. We're sorry to hear about the difficulties you are experiencing. Please reach out to https://homesupport.irobot.com/s/contact-support-info, so we may properly diagnose your issue. IRobotPWR

  • Pros mentioned:
    Battery life, Mapping
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Solid Robot but useful for specific user cases.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is review of Roomba Combo j5 Robot Vacuum & Mop in Graphite color. At glance at core of the vacuum’s purpose, it does clean well. Its robot aspect does good support to map, avoid objects while cleaning, returning to the base. The package includes: 1. The vacuum itself 2. Base Charging Station 3. Filter 4. Sweeping Brush (1 extra) 5. Combo Bin 6. Drip Tray 7. Microfiber Mopping Pad 8. Line Cord. How long take to charge the battery to full: I couldn’t find information of how long take, but from the usage, it took 1hr 24 min to fully charged. How long take to vacuum (data from the usage and from the App): A) With Bin for Sweeping Only: 1 Hour 6 Min to cover area of 822 ft2 B) With Mopping Bin: 1 Hour 55 Min with 47 Min and covered 769 ft2 C) With Bin for Sweeping Only: 25 Min to cover area of 191 ft2. As side note, in some cases, it has Pause time that I couldn’t notice how it work but it add to the total time. How often the bin need to be emptied: The Bin is small that depending on how dirt is the space, it can fill very fast needing manually empty. From the application can set the option to continue working or stop and return to the base. Using the combo bin to mop and vacuum, does it stop if it run out of water: No. The vacuum using combo bin, it mop and vacuum. As it continue picking up on dirt, if the water bin is empty, it does following: 1. It continue and from the Application doesn’t have any option to control either to pause and return to the base 2. From the application can’t have visibility to the level of water either how much remain or if it has emptied such manually to pause and fill the tank. What type of functionality includes via App: 1. Scheduling by Time, By Room and frequency 2. Map First Only function which allow to perform mapping only which is faster process. 3. Map while Vacuum 4. Edit label of the mapped rooms. 5. History 6. Add specific room names to Favorite dashboard allowing to Start from main screen What does well from short time of usage: 1. Avoiding obstacle does work but sometime sort of not. In some cases, observed the vacuum avoided a doll on the floor. But it didn’t a shopping bag in the square shape. It did what does when approach a wall that is softly touch and bounce back. 2. Touching the wall or furniture: as mentioned above it touch sort of soft way and bounce back. Compared to other brand that sort of crash and damage furniture, j5 does bit better. 3. Human input to improve object recognition. Once it complete, via application checking the result, it ask to confirm either objects found during the process are temporary, or object to avoid then update to the database as optional. 4. Emptying the bin is bit easier compared to other brand. As it place for charging, the bin side stay at front opposed to the charging center. This help not having remove the entire vacuum in order remove the bin and place back. 5. Easy to set from app to start the vacuum a specific area. It does cover only that specified room name and return to the base. 6. Easy to specify which part of area not to vacuum or not to mop. This only work if the room name is well defined from the mapped area. What doesn’t work well: 1. The bin is too small hence it is for short space or space with not much of dirt to pick up, small space to mop. Hence if use case is opposite or largely bigger, j5 is not for those who leave the house for work and comeback at night, as the vacuum wouldn’t have completed covering entire area. 2. The mapping doesn’t work well in the beginning or first couple of run. In the completed work, it include map option to see covered area. But it is not shown until after several run. 3. A bit noisy, but after having used two different brands with same issue, it seems universal subject. But this affect for those if work from home that require online meeting and attempt to clean the house. To conclude, it does well vacuuming as robot. It has power for pickup dirts and mop well directed via App. It does recognize obstacles reasonably ok. But for being a vacuum without self emptying base, it is not for every use case and limit to users with small space or who reasonably maintain clean such doesn’t need to pick up too much dirt that full the bin fast. Then the human input to improve object recognition, depending on preference might not be helpful as require to monitor constantly the result and manually intervene which is bit opposite to the idea of robot and automation. So it is recommendable but for specific users base space and cleaning habit.

    I would recommend this to a friend
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