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Customer reviews

Rating 2.3 out of 5 stars with 3 reviews

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33%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-3 of 3 reviews
  • Rated 5 out of 5 stars

    Explorer 2000 V2 - Versatile power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly what our family needed for extended road trips to run a refrigerator and microwave plus any other charging of electronics! Excellent build quality and the ability to use as a UPS in the house during a storm is a great feature. Would certainly recommend the Explorer 2000 V2 if you need a portable and versatile travel and home power source!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy from Best Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy will not ship the entire bundle. Received just the Explorer 2000v2 without the solar panels or extension twice. Only offered option was a full return as they could not include the items paid for.

    No, I would not recommend this to a friend
    • Brand response from Jackery
      Posted .

      Dear Customer,

      Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience you've experienced with your Best Buy order.

      We understand how frustrating it must be to receive only part of your bundle—not once, but twice—and to not be offered a proper resolution. Please know that this does not reflect the standard of service we strive to provide.

      Although Best Buy handles fulfillment for orders placed on their platform, we are more than willing to assist you directly. If you’re still interested in receiving the missing solar panels and extension cable, please reach out to us at [email protected] with your order details. Alternatively, if you've already returned the product, we’d still like to ensure your concerns are properly addressed.

      Your satisfaction means a great deal to us, and we appreciate your patience and understanding.

      If you have more questions or need help choosing the right setup, feel free to contact us at [email protected] or call +1-888-502-2236 (Weekdays, 9 AM – 5 PM PST) — we’re always happy to help!

      Warm regards,
      Jackery Customer Support Jackery

  • Rated 1 out of 5 stars

    FALSE ADVERTISING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product did not come with advertised bundle, and I can see I’m not the only one this happened to!

    No, I would not recommend this to a friend
    • Brand response from Jackery
      Posted .

      Dear Customer,

      We’re very sorry to hear that your product did not arrive with the full advertised bundle — and we completely understand your frustration. This is absolutely not the experience we want any of our customers to have.

      It appears there may have been a fulfillment issue, especially if multiple customers are reporting the same problem. While this may have occurred through a third-party retailer, we would still love the opportunity to help make it right.

      Please reach out to us at [email protected] with your order details, and we’ll be happy to assist you further. Your satisfaction is very important to us.

      If you have more questions or need help choosing the right setup, feel free to contact us at [email protected] or call +1-888-502-2236 (Weekdays, 9 AM – 5 PM PST) — we’re always happy to help!

      Warm regards,
      Jackery Customer Support Team Jackery

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