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Customer Ratings & Reviews

Model:
JAYBIRD X2-ICE
SKU:
4202502
Your price for this item is $149.99

Customer reviews

Rating 4.2 out of 5 stars with 2906 reviews

Rating Filter

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85%
would recommend
to a friend

Customers are saying

Customers highly value the X2 Wireless Earbud Headphones' sound quality, fit, and comfortable design. Many also appreciate the long battery life and reliable Bluetooth connectivity for workouts. However, some users noted the bass could be improved, and a few experienced minor issues with volume and connection stability. The price point was also mentioned as a potential drawback by some customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 128 Showing 2,541-2,560 of 2,906 reviews
  • Cons mentioned:
    Volume

    Rated 2 out of 5 stars

    Terrible headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All 6 sizes did not fit and kept falling out while running. Didn't get very loud either.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome earbuds great for gym!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for the gym, light weight and comfortable!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Didn't work for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it as it didn't felt comfortable to my ears. It maybe an excellent product, it just didn't worked for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ended up returning these but not because of quality. I couldn't quite get them to fit my ears and they kept falling out.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty looking but not very functional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not comfortable for ears Music quality average Packaging great Won't recommend for music lovers but looks cool

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Pretty Good Bluetooth Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Regardless of having 2 types of earplugs, each in 3 different sizes, I don't find these to be comfortable at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed with the performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you like to hear the full spectrum of music especially if you are running or jogging, don't get these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Sound quality
    Cons mentioned:
    Bass, Volume

    Rated 3 out of 5 stars

    Great Battery, Decent Sound

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great build quality, great battery life, but the sound is greatly lacking. These are suppose to be the BEST, which makes me wonder what lesser earphones sound like. Its understandable that wireless headphones don't have great bass, but I would at least like higher volume. I still use them everyday at the gym and riding my bike. They did solve my wire problem though.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No help from Best Buy staff on whether this item was right for me, so I purchased on a trial and returned.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is good but battery dies right away and wouldn't charge. After one week I returned right away

    No, I would not recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Lightweight but not for me.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a friend that had the older version of these headphones and was always giving them praise. I read some reviews that made these headphones look amazing. However, they did not meet my expectations. Like some others stated, directions on these are very limited in the package, with a few pictures as if it were hieroglyphs. There are also no markings as to which ear bud is right or left, but in the online manual they point out that the controls are the right. The only thing is, if you want to wear them over the ear instead of under, you have to swap sides, so actual stereo effects will be inverse. The sound on them was clear and full range. However, to me it sounded soft, as if it had active noise cancelation, which they do not. The choice of ear tips was nice. I personally liked the added sound isolation of the Comply ear tips and they were comfortable for longer wear. The controls are very simple, yet were a bit frustrating. There are only 3 buttons, which is nice to an extent, however, they are limited on what they do. A tap of the volume increased the volume of the headset, not my phone, so to get maximum volume, I had to turn both of them up individually. There is no feedback on when the button was pressed, but it does beep at maximum. The center button works fine for play/pause and answer/disconnect calls, however, I could not tell when a call was ended. There was no feedback, everything would just be silent. The center button has to be held for 2 seconds to activate the mic, though if you hold it for 4 seconds it powers off. So, any delay in the microphone leads to turning your headphones off. I’m used to another set where double tap activated the microphone for voice control, but on this one it is redial. I redialed a few people multiple times cause of that. I wanted to have these around my neck at work, so that I can listen to music from time to time and take calls easily, but mostly in a single ear. However, if you are not using them in both ears, any movement will make them fall to one side or the other, pulling it backwards out of the one ear in use. If you are leaving them in both ears at all times that you use them, they are great and lightweight. If wearing them for mostly music during activity, in both ears, I think I would keep these, but for my on and off use, these were not for me.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent earbud

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality, but sound not great as i expected, my Bose wire earbud sounds way better than this.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Reliable blue-tooth audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connecting wire sticks to a sweating neck, causing the ear buds to be pulled out of the ears.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not bad ar all

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needs to work on staying in your ear better..if I press them in and hold th em they sound GREAT.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not for me

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this product knowing it is a good product by the sales man word. When I start using it hurt my ear sound quality no good, the material for the ear is hard for me.I use the product like about 3 weeks ... cant stand it nomore I return it.. headset is important for my everyday routine. For the price i pay, I thought it will be good quality.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good before it got bad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The BT was great until two weeks after, then it would skip when I would be not even 15 ft away.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not that comfortable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is ok but neither the comfort tip or the silicone tip were comfortable to me.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Bad fit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality was ok but the fit was horrible, the buds would not say in the ear at all.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not My favorite

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, but personally, not a fan of headphones in my ear. I prefer over ear.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wireless beats vs jaybird

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Uncomfortable on the ear. If it wasnt for me losing my beats i wouldnt have gotten this.

    No, I would not recommend this to a friend