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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 113 reviews

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  • Value

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

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88%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 113 reviews
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the unit it sound great and it look good Thank you

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kenwood 9770s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent head unit. Easy to install yourself. With install kit.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great System, But Not Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great system, and depending on what your needs are, may be perfect. Pros: excellent sound (a great upgrade from the stock radio on my 2016 Toyota Prius), excellent sound customization (equalizer and various other settings), fast and reliable features (wireless Android Auto/Apple Carplay) Cons: more expensive than other systems, standard (not high definition) display, screen mirroring (both wired and wireless) do not work (apparently it requires Miracast which Google Pixel phones no longer have. If I had known this, I would not have purchased this system). Finally the size looks odd in my 2016 Toyota Prius. On a side note, getting this purchased and installed by Best Buy was quite the process, but everyone who helped me was excellent (including the installer Elvin at Lakewood).

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All purpose upgrade from factory radio

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm really loving this radio so much I own two one for each of my cars. I love thee wireless connects with no issues with in to seconds of the radio starting up. The touch screen is very responsive. first picture is in my 14 dodge charger second picture is on my 13 kia optima

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    True wireless carplay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Short to the point. IT WORKS True wireless CarPlay

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Features, Sound quality
    Cons mentioned:
    Buttons

    Rated 5 out of 5 stars

    Awesome stereo unit with lots of options

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and features! Bought this to replace a JVC. Ease of use, sound control and screen are just some of the amazing features on this unit. The only negative is that the buttons are small for my finger. I wish they were spaced apart.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife wanted this kind of system for her 2012 Honda Civic. Yes it is pricey as well the additional parts you need to order prior to install. Believe the total with labor cane out to around $1100-1200, but she has been very happy with the system and how it had wireless connection to her iPhone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery was terrible!!!!!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It got lost in the mail but i called customer service and they got right on it and sent another one out its supposed to arrive on Monday 2 weeks after i originally ordered it so im a little frustrated but happy too cuz they took care of it. Ill update this review after i get it installed but im sure its gonna be great it has everything i want in a radio reciever.

    I would recommend this to a friend
  • Pros mentioned:
    Features, Sound quality

    Rated 5 out of 5 stars

    Great Radio AND is wireless Android Auto Capable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not the poison to ask about specs. Due to my installation requirements i needed to choose a radio that was compatible with my install. This radio fit my budget and requirements and has absolutely delivered. My car came with the "premium" system from the factory but was always lacking. It also didn't come with all the features that are around now (namely Android Auto/Apple CarPlay). Not only is the sound quality incredibly better, I now how have all the amenities my new vehicles have. I can confirm that Android Auto works wirelessly, though i typically use a wired connection as it charges my phone at the same time. All in all I'd purchase this radio 100 times over. I'm beyond satisfied with everything it does. (Just to take some of the anonymity away I purchsed a 2010 Chevrolet Camaro SS and used the Maestro RR Interface and iDatalink Cam1 install kit. I did it all myself in my garage in about 2 1/2 hours.)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Kenwood

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product had this unit in another vehicle so had to buy another one for my other ride plus works with my big sound system in my car as well

    I would recommend this to a friend
  • Pros mentioned:
    Design, Features, Sound quality

    Rated 5 out of 5 stars

    Amazing Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the stereo. Looks very slick in my car. The features are perfect for my needs. The apple car play and android audio allows everybody to connect. Only complaint is the lag on audio when connecting wirelessly using CarPlay or android audio on videos.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No optical drive, no problem! No issues with this head unit, very fast and responsive to touch. Switching between, music, phone calls, backup camera, etc very quick! Just wish there was a random/shuffle option for the my large library on the USB drive. Love the wireless Android connection. Google Maps and GPS works flawless. I'm not going to keep the satilite radio, but it's cool. If you plan to use the side view camera's and expect them to auto turning when you turn your directional on (like the backup camera and reverse), it will not work unless your vehicle has that as factory feature. Per Kenwood support. Overall, if you are looking for a new head unit and you do not require a disc player; this is the one! The next model up cost an extra $150 and all you will receive is HD Radio and Wireless Hi-Resolution audio... Not worth it, my opinion. DMX-9707S had Hi-Resolution playback with USB and Wired connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alvin was a key component in getting what I wanted. His knowledge of stereo systems was true and accurate in matching my wants, needs and pricing so that i now am able to enjoy my sound system in my vehicle while i drive the many miles i am required by my work. Great service.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Recommend, neg reviewers didn't set up right

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Self install takes a while. Wires are color coded differently than the PAC unit Best Buy sells you to connec to your car. But once figure out, it works well. Sound sis much better than factory radio. Which is saying a lot. I loved my OEM sound 2017 Wrangler Mopar 430 radio. But this is much better. Ignore reviweres above saying otherwise. You have to adjust this to the preset equalizer setting snd crossover that you like. If you take the time to answer the on screen questions about speaker sizes and placements in vehicle you will be rewarded with great sound. I personally like the setting labeled Powerful with the bass extra turned on. Touch is immediate reaction and wireless mirroring and Android Auto never lose connection. Only reason I knocked a star is because is expensive for resistive screen, but if you use the display setting adjustment to tell it what angle you are viewing from, it will self adjust so everything looks good and is clear. Again ignore reviewer above who said can't read. Sounds like he didn't program right angle of his view. Recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Sound quality

    Rated 3 out of 5 stars

    What matters most to you?

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For $800 I would hope for better. An advantage I do appreciate is wireless CarPlay, which other units at this range do not have. The trade-off is no HD Radio, a disappointment. Here is a brief summary of my takes on this unit. 1) Cannot seem to get rid of any glare, it reflects everything. 2) The screen is not 100% responsive to my touch. 3) It is not as bright as I would like, any attempt to make it brighter washes out the screen. 4) Buttons along the bottom are extremely nice and tactile. 5) Sound is excellent, and the many ways to customize sound lets it be tailored to most anyone’s ear. 6) Menus are easy to use and to locate things. Conclusion, the glare and screen inadequacies disappoint what would otherwise be a stellar receiver.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    It's wireless

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Works great on my samsung s22 ultra. The wireless features are amazing. Has more camera plugs and a second usb to play music on a usb stick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great in my Taco

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this installed on my 2010 Taco and it's been great. All the features work perfectly, including the wireless CarPlay.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome Radio

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I originally bought a new Boss radio with Apple play and used it for a couple of months. I was having trouble with my steering wheel controls from the wiring harness. I did some research and learned about the Meastro wiring harness for your factory controls. I then searched radios and found this Kenwood. Looking back even with out the maestro unit I could not believe the sound quality I received out of this radio! This stereo works great and is user friendly as well. The only thing I found that I do not like is if you shut this radio off you even lose the view of the clock. I guess that’s not the end of the world but I was surprised Kenwood done that. I even called Kenwood to ask if I was just over looking it. There is a way you can make everything other than the clock to go away but your radio has to be on. Other than that so far I have been very happy with it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    not great in direct sunlight

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Car Play works great, both the wireless and wired. My only regret is the type of screen. The resistive screen panel is unreadable in Direct sunlight. Even worse, the angle of the Honda Pilot radio slot made it a bad choice.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Set up

    Rated 5 out of 5 stars

    Great stereo - even better install from BestBuy!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Even during Covid, BestBuy came through with top notch service and a high quality install! The Kenwood unit is a perfect upgrade for wireless Apple CarPlay, and it’s super easy to use. Added a rear backup camera, and it works like a factory install. I HIGHLY RECOMMEND this unit, and BestBuy installation is a no-brainer!

    I would recommend this to a friend