Customer Ratings & Reviews

We bought the unit from Pacific Sales (Best Buy) in Newbury Park, California. They have been outstanding every step of the way unit. They provided outstanding guidance, pricing, and followup. They went out of their way to ensure convenient delivery and removal od old appliances. We bought five appliances and are very happy with them and the support we received from Pacific Sales (Best Buy). I would recommend them with highest ratings. The miceowave is a wonderful unit. The only negatives have to do with the manufacturer, KitchenAid, over three issues out of the box. The light doesn’t work. The unit will not operate unless I push against the door. I temporarily solved this by creating a "lump" over the switch botton with toothpicks and tape so that shutting the door normally provides enough pressure to oush the safety switch. Finally, the turn table rumbles very noisily. KitchenAid has very limited repair service technicians. Surprisingly, they have arranged for no local warranty repair services in our town of of over 140, 000 poeple. They scheduled our service for three weeks after I called. The repair service comes from a great distance away. I've also called KitchenAid for tech support to seek anwers on a couple of questions regarding the installation I was doing myself. At one point I even had an electrician call KitchenAid for a simple question he had about electrical specs, but they have no tech support and the representatives said I should call a repair service because they are not able to answer any tech support questions. We did a lot of research before purchasing the microwave and found it to be the best option for the money. Inspite of the problems, I still believe that to be true. Other than the correctible problems I've described above, it is an excelent unit. KitchenAid customer service in my case was very insufficient. Again, all this has nothing to do with Pacific Sales, the retail store. They have been outstanding throughout and their support was the primary reason we purchased this and several other appliance from them rather than Home Depot, Lowes, or other stores. I would highly recommend Pacific Sale (Best Buy).

Love this product! It does it all and more. Microwaves,steams,convection and a crisper. Really like the black satin finish and no fingerprints. Like the large cubic foot cooking area and its stainless steel interior. Convenient rotating carousel for even cooking. Also a very solid build to this unit.

Great product, great price, looks high end and a great buy.

Microwave works great !! The only things it’s missing is a 30 second quick option. Other than that, we are very please with it.

Just installed and looks great. Have not used yet as its new construction. I little upset with the actual size of the microwave/convection oven cavity. Seems small given that the whole unit takes up a 27" cabinet

Love this Microwave. For ultimate functionality need the 210V connectivity. But still works on the 110V. Great, sleek, contemporary microwave. The door is a bit heavy and can tell when you open and close. Overall great microwave!

I really enjoy the dual purpose of both microwave and oven. Although it doesn't replace the main demands of oven it does well for light duties such as warming up pizza to stay crisp.

This microwave/convection oven is the BEST! We just moved and a Kitchen Aid micro/convec oven was on my must have lists since I had one on my previous home. Because I don't have a double oven, this is a life saver when I'm cooking for Thanksgiving or Christmas dinner. But this newer model is the bomb! If you never had one and your looking into buying one, DO IT! It's well worth it.

Haven’t used it that much, too soon for an honest answer,

Item as described. Installation was easy and works great. Lots of amazing features.

love the microwave, works great would recommend to others.

I really like the product. Very ez to use this one.

This unit had to be replaced by a different unit due to increased electrical requirements when mounted with a new oven. Don't know how it would have worked, but it looked great.

Great option to have if u have limited counter space. The ability to have dual cooking, convection bake and microwave in one small unit is awesome!

KitchenAid is my go to for all my homes that we build. Great quality. Great handles.

I love my new kitchenAid combination microwave convection oven. It’s fast and versatile.

Haven’t got to use all the features yet like the confection or the browning, looks great in built-in! Big, nice and modern.

In my opinion this is the best appliance line on the market, good quality, good Price and amazing performance!

Hope this allows me to not have a separate toaster.

love the look of this convection oven as well as the style