Customer Ratings & Reviews

I spent a lot of time researching microwaves before buying the 2014 model. I mean weeks and months. I went with this microwave because there weren't any bad reviews and since it was so pricey and came with a five year warranty on its electrical and touch control parts, I felt there was a great chance this would last. It didn't. The fuse went out before two years were up related to the force of the door being closed. (As you can tell, the door closes upward and not sideways causing it to exert force when it closes). So I went through the kitchen aid warranty to get a service representative. I paid 85$ for them to assess it and give me a quote. I told him we were under warranty still for the electrical. He said that fuses weren't covered under electrical. And so the two safety switches and thermostat (which automatically go out when the fuse breaks according to the rep.), and fuse plus labor came to 480.62. Not worth it. What warranty?

The microwave functions fine, no better or worse. Generally looks good. But, what bothers me and therefore makes me not want to recommend this is. 1. There is no freaking timer on this. There is a timer for cooking, but if you want a timer for general use in the kitchen it is not available on this microwave. The product description isn't clear because it says it comes with a timer, but this is only for cooking. 2. The kitchenmaid logo on the front of the microwave is large and obnoxious. Gaudy. My micro is placed above my coffee maker so maybe it's noticeable because the logo is a little below eye level. If you don't need a timer and the gaudy logo doesn't bother you, this functions fine.

Quality and straightforward control options are as advertised. Dimensions were spot-on for installation. The only thing to consider during installation is whether the conduit (protecting the electrical wires) might take additional space behind the oven and prevent the oven from sliding back far enough so the front face doesn't stick out. While this is no fault of the oven, it was wasn't obvious before installation with measurements. It was easily addressed with relocating the little electrical junction box it was wired into, behind the oven, more to the side. This allowed the conduit a slightly recessed path on the back of the oven, down to the junction box, that allowed flush mount of the oven front with the wall.

We recently upgraded to all stainless steel appliances in our kitchen. We went with the KitchenAid (over the Viking and JennAir) due to the features, looks, and ultimately price. This is a beautiful double-oven, and overall, we're very pleased with it. However, this oven takes a very long time to pre-heat, as it's only drawback thus far. To heat to 425, it took almost 30 minutes. My previous GE we replaced it with might take 12-15 minutes to do the same. Something you should know prior to purchase.

Although it took a couple of different KitchenAid microwaves to fit, this one fits like a glove. I highly recommend paying close attention to where the space is for your unit as this one has the type of pivoting hinge that sits flush much like a counter depth refrigerator so that when the door opens it does not get impeded by the sidewall. Absolutely love the product which goes with all of our other KitchenAid appliances

Everything (almost) one could want. Only downsides: since door opens downwards (towards you); a standard cabinet install makes it kind of high. Also, no "timer" with beep if you are using an oven and don't have your phone handy. Other than that, no complaints. Such an easier to use and intuitive control panel vs anything else I've ever used.

We chose this microwave because we didnt want our countertop micro anymore and we didnt want an above range. Very simple to use. The only complaints for me are that compared to my countertop there arnt as many cooking options. The other is the size both in power ( takes longer to cook) and the actual size but we knew that we would lose some space as we needed it to fit below our island.

We have our fingers crossed that this Kitchen Aid works for a long time. The last one went out and Kitchen Aid was awesome in getting us a partial refund to purchase a new one. The size is unique so we went with the same model and heard they upgraded the technology. Worked just fine before it stopped.

Don't recommend because its difficult to get dishes out because of pull down door. Difficult to clean because of pull down door cannot get close up to reach back of oven. Rather have side open door. Plus does not have timer. Other microwave have more needed option,

I love this microwave! It has a sleek design and is a good value for the price. I also love the fact that it is slightly hard to open for my kids, who are 2 and 4 (I have no trouble at all opening it!). Works great and love the look!

he best buy store where we purchased the appliances has an amazing variety of products. Way more than every other store we've been at, so check out the Austin Store at Hwy183 Near the domain. We love the look of this model line and the quality of the products. Great especially for the money.

Beautiful microwave! We recently remodeled our kitchen and opted for a microwave drawer on our kitchen island. Everyone in our family loves it! It is easily accessible for our kids to use, but has a locking mechanism to protect our younger kids. Sleek, modern design. Works perfectly!

Decided to purchase this microwave to match other KitchenAid appliances and because buttons are near the top. If buttons were near the bottom of the microwave, it would be too low from the ground. This has worked out perfectly.

I only wanted one feature in my microwave: silence. $1100 later I can't turn the infernal "tones" off so the microwave bleats at me every time I touch it. It says the tones can be turned off but it doesn't say how. Infuriating.

I bought this microwave to replace my Maytag microwave that died. I love it! The inside cavity is stainless steel so it won’t stain and is easy to clean. Operation is simple and it has good power.

Works very well as a built in on an island in the kitchen. Gets the microwave out of the way and the stainless steel finish is very nice. Interior is stainless steel too and is easy to clean. Would highly recommend this microwave

We have had our microwave for approximately 2 years. It does a good job defrosting and warming. Our only complaint is that the cooling fan runs for quite a while after cooking.

The only thing that is different is that it uses a dial to set the cook time. But I'm getting used to that. It's nice and big inside. The door is very strong with a great feeling of durability.

very good practical and functional microwave.It feels strong.It looks elegant modern

Overall, very happy with the purchase. Very easy to use, and I especially like the turning knob used to set the time. Heats evenly and as promised. And quick settings are convenient.