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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 462 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers express satisfaction with the ample space, effective ice maker, and pleasing design of the Counter-Depth MAX refrigerator. Many appreciate the InstaView feature and quiet operation, while some note challenges with door closure. Positive feedback frequently highlights the refrigerator's size and capacity. Overall, the product receives praise for its quality and ease of use.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 462 reviews
  • Pros mentioned:
    Design, Ice maker, Space

    Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had this refrigerator for nearly 1 month and so far, has been great. It is very spacious, and the glass door gives the ref. a nice look. Overall good design. We looked at many refs and this one had great reviews and decided to purchase this plus the time we bought this the price was down to $2199.00 which made it a great buy. Ice maker works great and no issues with ice spilling on the floor if the glass is placed correctly. Definitely recommended if you are looking for a new refrigerator.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, we appreciate you taking the time to post your review detailing the sleek, modern look and the spacious interior layout of your LG French door refrigerator. #LifesGood when new, innovative features such as the InstaView door, meets sleek, modern design! Should you need support, don't hesitate to reach out to us on our social media channels. You're more than welcome to send us a DM on Twitter or a PM on Facebook at @LGUSSupport. ^Chris LG

  • Pros mentioned:
    Design, Ice maker, Size

    Rated 5 out of 5 stars

    Very Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love this frig - it is much smaller than our other frig - but it has more space. I also love it has an in door ice maker but also more ice below (2 boys consume a lot of ice). Great design and features.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Instaview

    Rated 5 out of 5 stars

    Love this refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’re very happy with our new refrigerator. We have very small galley kitchen. The refrigerator extends beyond our cabinets about 6 1/4 inches because of the stainless steel waterline (not plastic). It holds a lot more as compared with our old side-by-side, especially the freezer. The interior layout of the refrigerator is just perfect for our needs. The ice makers are easy to access and in all he door access is so convenient. We also like being able to see into the refrigerator without opening the French doors. Bottom Line, we couldn’t be happier with our new LG refrigerator.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to say a great big thank you for your committed support of the LG Brand, as thus we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha LG

  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Sleek & Functional

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very spacious and looks beautiful in our kitchen! Unfortunately, ours came faulty as our refrigerator’s fan is constantly noisy. Best Buy was prompt to address this issue and we’re waiting on our replacement, but the refrigerator overall looks and functions well. Taking off a star as the delivery wasn’t efficent, our entry way and floors got scratched and we wish a quality control was performed prior to the installation for the inconvenience caused.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We want to say a great big thank you for your committed support of the LG Brand, as thus we strive to meet our customers expectations by improving our products and services daily. We're here to help if you have any questions or concerns please feel free to reach out to us via Facebook or Twitter by sending us a private message or @LGUSSupport, Our Customer Service Number is (800)243-0000.~Tanisha LG

  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Satisfed customer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family loves our new refrigerator. The knock door to turn on other side of the door was so fancy. Theres a lot of room inside to put your left over or other stuff. The freezer is huge too. They have 2 icemaker so you don't need to worry to run out of it.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hey there, Chris! Thank you for choosing the LG - 25.5 Cu. Ft. French Door Counter-Depth Smart Refrigerator with InstaView for your kitchen needs! We work extremely hard to give you products that are easier to use and, most of all, fun! You make our year knowing that we fulfilled that for you. Enjoy! ~Rita LG

  • Rated 4 out of 5 stars

    Shelving Design Prevents Unit Flush with Counter

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator has several great qualities, it looks good, cools down fast and is extremely quiet. These were the main qualities we were looking for. WIFI also was easily to connect. The tap on view door, to see what is inside, works great and allows compulsive refrigerator checkers to see the contents but not open the door--saving energy costs. There are deep door selves which allow easy access to items and make the interior shelves not as deep, also allowing easy access to items. However, this comes at an expense. This is a counter depth refrigerator, and a single door must open widely (because of the long door shelves) to provide adequate access to the interior. Thus, the door does not open flush with the sides of the refrigerator but has a 2.5 inch step-off when it opens and the side corner juts posteriorly. Thus, the refrigerator cannot be flush with the counter, it must stick out some. (picture view from top down) Finally, it would be great to have an option for a half-length shelf in the interior to allow for large items such as bottles and a gallon of milk. In this unit, these items need to be placed in the door.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Instaview

    Rated 5 out of 5 stars

    Lots of storage!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely beautiful refrigerator! The water and ice in the door work flawlessly. The water is ice cold and refreshing! The knock knock window is awesome for taking a peek without opening the door.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 4 out of 5 stars

    Nice Fancy Smancy Fridge

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an awesome fridge this guy is. It’s big enough to store all that a large family would need. It also comes with a knocking glass on the door that when you want to see what’s in the fridge without opening it, you would double knock on the glass and the light comes on and allows you to see inside. Now that’s cool. So the reason why I gave this item 4 starts is because the ice machine kind of sucks at times. I like crushed ice and so that feature could stay for a bit more development for consistency, because every time I want ice which is pretty often, it gets stuck and you have to go through this whole regimen of opening the trap door and shaking the tray and all this and all that. So you know what I’m saying. Not the best but the fridge is super awesome in itself.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    ThinQ-LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful counter depth fridge! Adjustable shelves. Lots of space and lighting. The alarm comes in handy with our grandkids. Stainless Steel, and black window really adds to our newly remodeled kitchen. I’m very happy with all of my new LG appliance choices.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Great LG refrigerator.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator with lots of room. We love the ice maker and the slick look, very nice. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Size, Space

    Rated 5 out of 5 stars

    elegant refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is very spacious and very nice, it is a good size, everything fits perfectly.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    As advertised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator so far is really nice. Easy to use, easy to assemble, and the counter depth size works perfect for our home.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Best refrigerator I ever had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how it looks in my kitchen and the storage inside of it and how compact it really is. I also love the dual ice maker. I didn’t realize how much I missed having a French door and bottom freezer this is way better than my last one. Last but definitely not least I can control it with my google home! “Drops Mic”

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only counter depth refrigerator that I could find with the space and features I was looking for. Love everything about EXCEPT for the two different colored doors. Have no need for the knock see through door and would be happy with a plain Steeles door. Or at least a black door on the other side. Otherwise totally happy.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      It makes our day to hear that we were able to provide you a 5-star experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly LG

  • Pros mentioned:
    Ice maker, Space

    Rated 5 out of 5 stars

    Like it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space, ice maker works well, easy to organize and access items.

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Great Value Combined With Smart Functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refridgerator. 2 ice makers assure I will nevr run out of ice. The THINQ app lets me minitor and manage my appliance when not at home and sends messages when necessary! Great internal space but with counter depth keeps my appliance in proper scale with my kitchen space. Stainless finish resists fingerprints!!! Love it!

    I would recommend this to a friend
  • Pros mentioned:
    Ice maker

    Rated 5 out of 5 stars

    Love my new fridge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced my 2016 Samsung that has been on its last legs for the past 5 years. I love the ice in the door instead of taking up valuable fridge space. I’m not sure I find the knock knock window useful - but we shall see.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you so much for taking the time to leave us a 5-star review. We work continuously to improve the quality of our products and services that drive customer satisfaction. Thank you for supporting LG! If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, and we'll be happy to assist. ^James. LG

  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. Plenty of space and enjoy the multiple choices of ice. With WiFi ability it lets you know when to change the water filter and you can even change the chime it makes when you leave it open too long right from your phone.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Space

    Rated 5 out of 5 stars

    Amazing technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful design the additional drawer we really like.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    The Perfect Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was exactly what we wanted! Very happy with the delivery process and the installment. Is most definitely money well spent. We needed a bigger fridge and this one hold so much and more.

    I would recommend this to a friend
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