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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 244 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

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Cons mentioned filter

79%would recommend to a friend

Customers are saying

Customers find value in the TONE Flex HBS-XL7 Wireless In-Ear Headphones for their exceptional sound quality, comfort during extended wear, and impressive battery life. Users appreciate the convenience of the Google Assistant feature and the user-friendly design that ensures a secure fit.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 244 reviews
  • Pros mentioned:
    Earbuds

    Rated 5 out of 5 stars

    Great Quality Sound for Music and Phone Calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The controls allow you to turn the headphones on/off, increase/lower volume, answer calls and navigate music. These pair with bluetooth very quickly once you turn them on, and initial setup was a breeze.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Excellent quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality!!! Sound is clear and crisp. Microphone works great too

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several LG bluetooth headphones over the years. I usually prefer this brand for the quality of product. These headphones are good but not great. The sound quality is not as great as previous headphones and it has not been even three months and one of the retractable cords is no longer working. Not a bad buy, but I wouldn't purchase them again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Much better LG

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These so far have outdone all the other few dozens of LG headsets I've had in the past! I love the flex so you can take them off and on without being afraid they might snap (like the many I have snapped in the past)

    I would recommend this to a friend
  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Husband Approved!!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband had an older LG headphones. These are a big improvement. He said the listening quality is great. And very lightweight, he forgets he has them on at the end of the day. Worth the price!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 2 out of 5 stars

    Overpriced, Nothing Special About These

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At $129.99 sale price, I expected better sound quality when listening to music. I am not sure how long the retractable cords will hold up since there is no button to retract them....a lot of pulling throughout the day. I am a heavy user, and the battery life needs to be longer. I have my Insignia neckband style bluetooth that I caught on sale for $20, and the battery life is longer and the range is better. People can hear me and I can hear them during calls, though I have to have the volume turned up to almost max. I must say that they are comfortable to wear in my ears for extended periods of time. I also was unable to purchase a protection plan for this expensive LG headset. Buy at your own risk, but I will likely be returning these.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane LG

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Better than Bose or Beats

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best style for me, battery lasts forever and charges fast

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Such a great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very good, the flexible touch was such a great improvement specially with job. Totally recommend this headphones if you’re looking for a some headphones that do their job.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Really nice headphones, flexible band

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice headphones, flexible band, super comfortable!

    I would recommend this to a friend
  • Cons mentioned:
    Button functionality

    Rated 5 out of 5 stars

    These work great, easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as stated ing the ad, but would be better if button worked with google assistant and Siri instead of just google assistant. I believe older models worked with both??

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    pleasantly surprised

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent sound quality. I was particularly surprised how well the earbuds fit my ear, as this is usually a problem for me. I'm not sure how long the neckband will hold up.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound Output

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband loves these! If they get too old, we’ve always just bought a new pair. Bought a warranty this time. Will purchase again if we need to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love my LGTONES but.....

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! I loved the idea and everything about LG TONES except they don’t have a super long lifetime or maybe it’s me ?! This is my 4th set, I use them all day everyday! So convenient! I just wish they were more durable! We specially for the price and they are no longer warrantable:/

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great head set

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my son for his birthday. This is the second one that he has had. He loves it works great can hear him good and he can hear good as well

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Highly recommend this product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had so many headsets similar to this this is by far the best one the voice clarity and quality are by far the best hardly recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Earbuds

    Rated 5 out of 5 stars

    Bluetooth is awesome

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a great blue tooth.. I love these kinds of blue tooth .. purchase this now 9months ago and it still works good … highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Bluetooth headphones on the market! Great Quality ease of use and plenty of great features to keep your attention. Sound is Excellent!

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    so far works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far I love it. I am hoping the flexibility will prevent it from breaking. I have had poor experience with different models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. Really like that it automatically reads my texts to me. Google assist at a push of a button is nice too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use my headset while working out. The headset is really a great fit and works well with biking running and lifting weights!

    I would recommend this to a friend
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