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LG - TONE PLATINUM+ Bluetooth Headset - Black-Front_Standard

LG - TONE PLATINUM+ Bluetooth Headset - Black

Model: LG TONE PLATINUM +SKU: 6292093

Customer rating

Rating 4 out of 5 stars with 208 reviews

77%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-20 of 208 Reviews
  • Rating: 1 out of 5 stars

    LG Support the WORST!

    Posted
    Gadgetman49
    • My Best Buy® MemberMember

    I did a lot of research and had friends that like this type LG headset, so bought their top of the line bluetooth headset (Tone Platinum+ HBS-1125) here on 10/02/18. In early December, one earbud simply broke in half as I started to extend it. I had never dropped or damaged this headset in any way.. no scratches, nothing. I've never broken a smartphone screen, and take very good care of all of my electronics. I sent it in to LG for warranty repair, to be told that NO physical damage is covered, and they called it ABUSE! I was very upset, as they are saying I lied about it and also that no piece of plastic could ever be molded with a crack, or with a thin wall, or any other defect. They simply don't care about the facts, only that they won't EVER cover any physical defect! I spoke to numerous Supervisors for LG, as well as their online LG Support site. No one there cared, and they won't even fix this product if it breaks... even for a charge repair. Nothing. Absolutely the WORST warranty and Customer Service I've dealt with in my life (and I spent a career as a Service Manager, knowing how good Customer Service should work!). They don't care if I won't buy another LG product, just simply don't care about their customers. A good design, just hope you never have a physical defect, 'cause then you're out $200! Oh, and Best Buy just said that since I didn't pay extra for their Geek Squad contract, I was on my own. Thanks a lot, Best Buy!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      This is definitely not what we expect from our products, or our customer service. I hate to hear you have had such a hard time with your Tone Platinum. Please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ LG

  • Rating: 4 out of 5 stars

    Great but not perfect

    Posted
    Molukka
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love these. This is my third consecutive LG headset. I am a bus driver, so my headset is like an appendage. They are on 10 or more hours a day. I use them for music and phone. I haven’t had a pair last 2 years yet- which is why I always get the Geek squad protection, but honestly, there isn’t anything on the market that would work better for me. Other sets of like quality or better put the mic on the earbud, which is a problem when there is so much engine noise! Others also do not retract, which leaves an annoying swish-swish sound if you have to leave one dangling (as I often do) to hear people talking to you in person, etc. LG Platnum ARE retractible, with the mic on the housing-not the bud. Also, the sound quality is great! The drawbacks with this new model: The pull-activated retraction I feel will, in time, damage the delicate wires. I prefer the button retraction of the older model. Also, the Google Assistant button. Not a fan! I have an iPhone, so this is a useless button. I miss the dedicated music and dedicated call buttons being separate. I can live with these changes, though, because for me, there is no alternative.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    LG's worst yet

    Posted
    Boop
    • My Best Buy® MemberMember

    Though the product code on the Best Buy website reads "LG HBS1100", that product code has been discontinued and replaced by the newer "LG HBS1125" model. When I visited the local Best Buy store to replace my LG HBS1100 under the 2-year warranty program, the sales associate informed me about this change. I purchased the newer model and took it home for a test run, and callers consistently complained that they "couldn't hear me" and that I "sounded muffled." Believing that I may have simply purchased one that was part of a bad lot, I returned the product and purchased one from a different Best Buy location - only to subsequently learn that callers were still having problems hearing me during its use. DO NOT PURCHASE THIS PRODUCT UNTIL LG HAS CORRECTED THE THE TECHNICAL ISSUES WITH IT! You'll find yourself returning it and searching for a more functional bluetooth headset. Shame on LG for charging $200 for a product that doesn't meet consumer needs or expectations.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      We hate to hear you are having trouble with people hearing you while using your headset. We would be happy to look into this further to see how we can get this resolved. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG

  • Rating: 4 out of 5 stars

    Good sound, comfort & convenience, but unreliable

    Posted
    Shiprat
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    These new LG Tone Platinum are a replacement for a previous version. When the other ones I purchased along with Best Buy's extended warranty stopped working after about 18 months, Best Buy replaced them with these as the older ones were no longer available. I've been happy with these units from LG but they do not last very long. (These are actually my 4th pair.) The BB associate informed me that they no longer offer the extended warranty on these as they WILL stop working after a period of time. Still, I love how lightweight they are and the sound quality is very good. They're perfect for wearing in my office throughout the day. They recharge quickly and a charge lasts all day at the office and through my after-work exercise routine. I don't know that I would spend the money on these though without the ability to purchase the extended warranty. So when these eventually die, I'll likely move on to another brand.

    No, I would not recommend this to a friend

  • Rating: 4 out of 5 stars

    Great Headphones with Some Exceptions

    Posted
    Donald
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    I really like the sound from the headphones - its a noticeable difference from the previous generation of LG headphones. The buttons take a little getting use to. My old LG had buttons on both the right and left side. This Upgraded LG Tone has only one connect button on the left. I prefer the old configuration but as I said I'm slowly getting used to it. These are very comfortable to wear. The flexibility in the neck portion is really good. I cracked my old LG taking it off and on. I have not been able to sync the Google Assistant. I've followed all the instructions and still no connection. It hasn't been an issue since I don't really need or have used it in the past. I use headphones so much I decided to pay the higher price for these hoping they would last longer than my last two pair - which is about 18 months. I gave 4 stars instead of 5 because of the one button vs two button issue I discussed above and I haven't been able to connect to Google. I've searched You-Tube and several websites to see if I doing something wrong but these are so new there is virtually no "how to" that I can find.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Coming apart and microphones bad

    Posted
    Andy17
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have had these less than 5 months and the neck band is falling apart and microphones make me sound muffled at best. I came back into Best Buy to see about repair and was referred to LG (Best Buy has the exclusive on these and will not stand behind them). I sent to LG and they sent back saying “abuse”. Well I have not abused them I’m a 52 yr old who takes care of expensive things so they last. Poor service all the way around. The headset started out great with good sound but within couple months had problems with microphones occasionally and then most of the time. Once the neck band came loose it was time to do something about it I was totally disappointed. For two hundred bucks they should last a couple years at the least. And yes I should have bought a extended warranty from Best Buy but I thought I had and just didn’t pay attention when checking out. My loss and not happy with customer support from either of these companies. Beware of this headset and the customer service from everyone.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      First, allow me to thank you for purchasing our headset and becoming part of our LG family. We hear your voice and appreciate that you've taken your time to share your important performance experiences. We would be happy to see what's going on. Drop us a line on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000 so we can get more info and see what we can do. ^CP LG

  • Rating: 5 out of 5 stars

    Excellent for hands free talking

    Posted
    HappyFriday
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I use headset regularly for conference calls with clients so I can take notes during the meetings. It's critical that they hear me and vice versa. I've tried many different headsets. While most let me hear the caller fine, almost all of them have poor mics. Clients can't hear me well and/or my voice will fade in and out rendering the headset useless. This is the only brand I've found where I get 0 complaints. Callers can hear me well 100% of the time. My only concern is that this is that I had to purchase this second one because the first one cracked at one of the points where one piece connects to another piece. It looks like this newer model has a modified construction that will make it less likely to break like that so I'm comfortable recommending this newer model. Music is secondary priority for me so, while I do use the headset listen to music pretty frequently, I haven't paid much attention to the quality BUT it's definitely not tinny. I'd say it's a decent quality for playback.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Better than I expected.

    Posted
    Anthtx
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    The sound on these lg platinum were really satisfying. The highs are really nice without piercing or distortion. The base is good but not overpowering. The battery lasts me all day and the charging is very very fast. The retractable wires are really useful especially when I'm working hanging wire. The connectivity is amazing. I walked about 80ft straight before any sound distortion. There is no sound latency when watching anything on YouTube or listening to music that I have experienced. The phone conversation is excellent. The mic doesn't pick up ambient noise highly as other brands do, so the person you're speaking to is not tormented because of the the high ambient noise. Overall I'm a happy customer with this product. The only thing I would say that I wish Lg would have done is added ANC tech to it and it would be perfect. Other than that Thumbs up from me.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Sound? Not so much...

    Posted
    LindyLoulie
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I bought this LG Tone Platinum headset because the Bose Soundsport Free wireless set I had bought first wouldn't stay put in my (very small) left ear canal. I had hoped the LG with its much smaller ear pieces would be the answer. Unfortunately I had already been spoiled by the fantastic sound of the Bose, so the LG Tone Platinum didn't have a chance of impressing me for sound. Nothing matches the the dynamic frequency response of the Bose Soundsport Free. I know because I've tried all the wireless headphones in this price range, and Bose blows 'em all away. Being a musician I am very discriminating when it comes to dynamic range and frequency response of headphones. Perhaps if one tries the LG Tone Platinum first and stays away from the Bose Soundsport Free he/she would like the LG set. Otherwise I highly recommend the Bose Soundsport Free for the absolute best sound -- if you can get them to stay in your ears!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      Thank you for your review it is very important to us. It is terrible to hear of the trouble caused to you due to your headset sounds quality not being impressive. I can understand how frustrating this situation may be for you. I would love to help out, if there is anything we can do to assist in the near future feel free to reach out to us directly at 1(800)243-0000 via Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport. ^TH LG

  • Rating: 4 out of 5 stars

    Fantastic Sound

    Posted
    DJB007
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had every LG headset going back to the Tones. The last two iterations, paired with Harman/Kardon, deliver incredible sound clarity. Brace yourself for suddenly hearing the intake of breath before vocals, chatting between band members in the middle of songs you never heard before, or fingers flubbing frets during guitar riffs. The only complaint I have may not even be the headset's fault, as I often want to listen louder than what's available. May be my phone there. One difference between these and last year's model, besides the button-less retract feature, is a slightly shorter Bluetooth range before getting yelled at about losing signal. All in all, if you like to really hear vocals and accompaniment, these are just going to be really hard to beat.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Poor LG headset quality

    Posted
    Monkey
    • My Best Buy® MemberMember

    My poor experience with a LG wireless headset involves the HBS780 model (bought from Best Buy in December 2017). All was well until March 2019 (3 months outside of the 12 month warranty period) when the left earbud/speaker stopped working. I contacted LG and was basically told "tough" as the unit was outside of warranty. I continued with the headset using the right hand earbud only until it quit on April 23rd i.e. 5 months outside of the warranty period. If the LG plan is for customers to need a new headset shortly after the warranty expires then well done!!! However, my advice to all potential customers is DO NOT buy from LG!!!

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      It sounds like we'll need to walk through some troubleshooting for your headset. Please head over to our support team via @LGUSSupport on Twitter or you can give us a call at 800-243-0000 so that we can dig into this a little more for you. ^CP LG

  • Rating: 3 out of 5 stars

    Not the Best

    Posted
    RC213714
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Considering the cost for these headphones I expected better. I do like the fact that the earbuds retract, but the headphone cord seems so thin I feel like they really won't stand the test of time - though I may be wrong. Disappointed with the sound, not the best. This may be because the buds won't really seal in my ear and the replacement ear pieces don't vary in size much - like one size fits all. But at $200.00 they should be sounding awesome - NOT! Other than that they do work as advertised, and for this reason I'm giving them 3 stars, though I wish you could link them to more than one device at a time.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    THE VERDICT

    Posted
    TheVerdict
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    At work, I'm contently on the move. From my work truck to an apartment. This headset is the best thing that has ever happened to me. I pair my personal phone, and my work phone to it, and I can receive all calls. When I get a notification or text, it reads it out to me. The LG tone and talk app has evolved since I purchased these. It's absolutely amazing. I honestly forget I have them on most of the day. It's so comfortable. Sound quality is exceptional. It hits the lows well, the vocals are clear, and best of all, no interference. I've left my phone in my car and didn't realize I did until I was half way down a NYC block

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Good, but a little pricey

    Posted
    Msinclair
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I have been using LG tones for several years. Usually get the Replacement insurance and have to trade them out in about two years. I use them a lot everyday for both music and phone calls. Sound is good and mic pickup for calls is good. Someone else probably would get more life from them as I go through the battery almost daily. LG is minimizing their product line and these were the last ones I could find. They are better than the previous versions, but not enough to justify the $200 price tag. If you can find them on sale for $150-$160 that would be a much better value.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Best headset hands down

    Posted
    dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've tried almost all the mid to high end headsets up to 200 bucks and this by far beats them all in comfort, reliability, ease of use, sound quality both in music and calls on both sides. Only down side is best buy doenst warranty them anymore. If best buy reads this please please bring back the warranties on the LG's... only time I used my warranty was when they accedently broke. Owned 1 pair for almost 2 years through landscaping and driving. And they performed at their best all the time. Plus you call literally listen to music all day non stop on a single charge

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Excellent sound, connectivity, comfortable fit

    Posted
    Larryxo
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    Excellent sound quality. These phones fit comfortably around the neck and the retracting cords render them convenient for wearing when not in use. Connectivity to the phone is great, with a Bluetooth distance of close to 30'. The Google assist integration is the best. allowing hands free dialing and automated message reading (by the phone, not me). If there's a down side it's the thin earplug cords, which are apparently a little fragile, as Best Buy doesn't offer their extended warranty with this item. Just treat them with respect. I haven't had any problem.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Same Ole Excellent Sound

    Posted
    PatrickMcVay
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    This is about the 5th pair of LG headphones that I have owned over the last 4 years. I really like the design and how it sits around my collar. They have all been different models and have all sounded wonderful. My only reservation is durability. I sat on and crushed 1 pair and left another in a hot car in the Texas sun too long. It still works and sounds clear but there is no volume. Another pair just fell apart and a nephew talked me out of the fourth. If these don't hold up a little better it may be time to just move on. I actually prefer the Klipsch sound but I like this design better.

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    2nd LG Bluetooth Headset

    Posted
    SueB
    • Verified PurchaserVerified Purchase

    This is my Second set of the LG headset (which were both purchased at Best Buy). I love the sound which is always clear, whether i’m Working in the yard or in a car. The controls are convenient once you get used to their position in the headset. The only drawback for me was that my first set had problems with 1 ear piece after 3 years of pulling out and retracting it. The other downside is, i’ve Tried to use the app that’s associated with this LG product and have never been able to make it work or found it useful. Still happy with my purchase!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Nice Headset

    Posted
    Vme1
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I love using headsets, purchased this one because my last LG headset (which was 5 years old and may or may not have done water aerobics) was going in and out and also on occasion I would get a gargle sound from the people that I was talking with. After about two months I have noticed on rare occasions that the new LG headset has a gargle sound. I still think that it is the safest way to talk on the phone while driving if you don't have a vehicle with blue tooth.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Buggy

    Posted
    RyanS
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    Google Assistant feature is awesome and sound quality is great, but ... a number of bugs ... most annoying ones are occasional inability to reconnect after power cycling, ie. have to manually reconnect via Bluetooth settings, and occasional getting notification that my device is out of reach every minute or so while I'm using it and I'm holding the phone. There are few other bugs, but minor and happened on certain conditions. Wish the software can be updated for headset at this price point.

    No, I would not recommend this to a friend

    • Brand response

      LGAnswers

      This certainly doesn't sound right. We would be happy to look into the connectivity troubles you are having with your headset. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP LG