Customer Ratings & Reviews

Overall it is a solid easy to use flip phone. My mentally disabled brother (about 1st grade level adult) can manage it well once the contacts were put in. Fair price point, excellent customer service. I do wish the volume buttons were not placed in the area where most people hold the phone as he accidentally turns off the volume. Best thing overall we’ve found for him

I like the most to be able to call the Operator and they will arrange for a ride with Lyft, I don't have to have the App. I miss being able to forward texts, but it's very easy to navigate. The User Guide isn't always helpful, you have to call them for clarification but the agents have been all very kind and patient and walked me through different processes. I love that to hang up you just close it, no frenetic finger up & down the screen. It's my main phone, small, fits in my pouch and I feel connected wherever I go. I have a second cell that I keep at home with a couple of apps that I favor, but it's too bulky to carry around comfortably.

Easy to use for my 88y/o mother in law. Works well and holds a charge for a long time.

the phone is exactly as advertised a phone with no internet browser and big keys very helpful for those who do not want an internet phone. the only draw back about this device is that, it does not let you access your texts when you are in a phone call.

Bought for Mom who is in late nineties, Easy to use and best part on speaker she can hear other person. It is nice for her to have her own phone.

Nice phone easy to use nice color instructions were right on target

It is more compact than my previous HP printer. I absolutely love this printer, easy to set up, quiet, quick and I don't have to change ink cartridges. Once I factored in the cost of cartridges over the year etc it was a no brainer. I also want to thank the HP rep in the Boynton Beach store he was most helpful.

I brought this phone because I was looking for my elderly uncle to have some access to an emergency 911 without calling them. Also, I downloaded the app so I would be able to receive any alert. Just a side note phone carriers don’t have phones like to cater to elderly, and he loves it

Needed an easy to use mobile phone without the bells and whistles. This was it. Grandma doesn't see very well and is a little shaky. It was easy to program the phone for speed dial numbers and she has a large print "menu" of which number calls who to help out. Answering and "hanging up" by simply opening and closing the phone are the intuitive steps she needs. I see some of the older reviews calling out the lack of these features so Lively must be listening. She'll never use it to take a picture or exchange a text so can't speak to that. Phone and plan was easy to get set up and get connected and economical. Met our needs.

Best Flip Phone... ever. Large font, good speaker, & easy to use. Love it. Trust me, I have been through more than a few phones. Wish I would have done it years ago. I'm 70 y.o.

The phone would be a five star, if the ring tone to alert you that someone was calling, was much louder. As it is now I have to keep the phone by my side or I don't hear it.

This phone does the job: make and receive calls. Although the interface is fairly straight forward, this is not a good option for elders with early-mild dementia. Got this phone for my elderly mother and every day is groundhog day with explaining how to navigate it. She is also the type who never wanted to learn how to do anything for herself ever so that is the second portion of the battle. There are plan options but we did not select the plan that enables the emergency alert/call so I cannot review that specifically. We also did not set up texting or test out the camera as those are too much for my mother to handle. Overall the phone is decent but the individual who would use it should have decent cognitive capabilities. It is straight forward but does have 'extra steps' just to make a call which could over time become annoying.

Bought phone for my father, love the size of buttons but wish phone would be easier to make a simple phone call. Yes you can have contacts on speed dial, however not everyone in your contacts will be out on speed dial. When you select a contact you have to press ok like 4 times before you can place the call. Other than that phone works good and volume a great as well.

Pretty easy to use - check dates - some have been in stock for over a year and need additional updates- we thought we had it all set up with a customer service person…… But it still wouldn’t work right - just needed that customer service person who knew about the updates - 4 tries to get someone that figured it out

3 Stars - an average phone. Sound quality and volume is good, menu system is clumsy with way too many buttons to push to get anything done. It needs a “Delete All” menu item for voice-mails and especially for texts. Text messages display in a “window”, which makes them narrower than the screen. When you access a text the text menu stays on the screen and covers half of it so scrolling is mandatory to read even very short messages. Battery life is okay, I never use the camera so no opinion on it. So far I'm happy with Lively's service. This phone is not great, but it gets the job done. If you don’t want to deal with a “smart” phone you don’t have many options. I wish they could have upgraded my old “LG Env3" phone to 4G. That was an outstanding phone.

This is the best phone out there for seniors. My Mom washed her first one in the washing machine and I was able to get a new one through BestBuy overnight. Lively was able to transfer her information and the phone works exactly like the old one which was very important to her.

the phone itself is fine.... the phone must have sat at the store for quite some time. it needed updated, but yet there isn't any alert of any kind to tell you that it needs an update. Had lots of dropped calls, and unable to make outgoing calls. Returned the first phone to Best Buy thinking it was an issue with the phone.. Then the same issue with the second phone. It would be nice if there was some alert stating it needs an update, or if the Best Buy staff knows that the phone as been sitting there for a long time, maybe advise customer to call Lively to get it updated. Of course smart phones let you know when an update is needed, but these basic phones do not.

It's great for a flip phone. Easy to use. Big Buttons.

Purchased for my mom who is blind. Set up the Lively Skill so she can use voice commnads to make calls. Phone is easy for her to operate, however software often times does not work properly.

Love it! So glad they offer two colors I chose red The numbers are big. It is so easy to use it’s perfect phone for seniors.