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Customer rating

Rating 4.1 out of 5 stars with 917 reviews

80%would recommend to a friend.

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Rating 3.5 out of 5 stars with 1 review

Page 1 Showing 1-20 of 917 reviews
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Not what you think Unlocked Means

    |
    Posted .
    Owned for 1 month when reviewed.

    Stop before you but this phone is unlocked but do not try to use it with another carrier. It will take buy Greatcall has an error 5 that comes up. Greatcall will not help you unless you buy their service. I have been trying to get my Moms phone working for weeks. Nobody tells you alot of the problems you have to overcome with another carrier and no warnings on product. This is the only time I've ever been disappointed with Best Buy.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great phone for older users

    |
    Posted .
    Owned for 6 months when reviewed.

    We purchased this phone for our 96 year old father. He had always used a flip phone but his eyes made it extremely difficult for him to see the screen. We are very pleased with the phone except for the Call 5* feature button, not the service. Due to it's location it is EXTREMELY easy to touch in error. The operators are incredibly responsive and very understanding. They keep reassuring my father that it happens to everyone using the phone but it doesn't change the fact that the button is in a very poor location.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Great phone for someone who is not computer saavy.

    |
    Posted .

    This phone was purchased for someone who had been using a flip phone for the past 20 years, but what interested in being able to send and receive texts and e-mails from her grandchildren and children. Once the phone was activated, she learned how to text in a relatively short period (with some frustration with the tight key pad). But then she discovered on her own (no mention in the instructions) that by turning the phone sideways, the key pad became somewhat larger with more space between the "keys". Still working on e-mails and surfing the internet.

    Features

    Value
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    JITTERBUG SMART2 FOR SENIORS

    |
    Posted .
    Owned for 1 month when reviewed.

    It was fast very quick. could not answer my questions. Told me to call the number inside and they would take care of me... not even a smile. That was sales, now for the phone, I like it very much. New to electronics but the phone is teaching me a lot. I'm 74 yrs old and I have had a stroke in recent years. This was a good purchase for me.

    Features

    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display Quality
    5 out of 5
     
     
     
     
     
    Camera
    3 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Jitterbug Smart2

    |
    Posted .
    Owned for 1 week when reviewed.

    I purchased this nifty little phone for my dad (92) and stepmom (87). They had recently gotten a "new" flip phone and were having a difficult time learning to use it because they were so used to their old flip phone. I think it is a pretty cool phone, my stepmom did learn to make and receive calls fairly quickly, I spent a little time trying to show her how to use the camera and do texting, not sure she will ever use it but the main thing is for them to have a simple phone to stay in touch. My dad did make a phone call on it, but stubbornly wanted to keep the flip phone even though he complained about it constantly and wanted to throw it in the trash. Go figure.

    Features

    Display Quality
    5 out of 5
     
     
     
     
     
    Camera
    3 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Freak geek squad

    |
    Posted .

    Smartphone 2 is same replacement of previous phone that had water damage, While the phone was fine the Best Buy salesperson did not take the time to transfer information to new phone from original which required MY loss of time (full day ) in getting it accomplished with help from Jitterbug hotline. I am still trying to retrieve complete photo files after nearly 2 weeks. Best Buy is no longer my geek squad but a more appropriate term would be "freak" squad . I'm not sure I will order from BestBuy again.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Jitterbug 2

    |
    Posted .
    Owned for 1 week when reviewed.

    The main topics on the opening screen are great. It is harder to find the buried icons that are located on pages further back. My mom enjoys being able to talk to type since she is not great at finger dexterity. I do wish it was easier to transfer numbers and contacts between companies.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Getting connected

    |
    Posted .
    Owned for 1 month when reviewed.

    Had some problems getting connected. First I was told by both consumer Cellular and great call that I could use my consumer cellular service. It ended up that I could not. Just took a while to get straightened out it was very frustrating. Now I have to use great call and I put paid quite a bit more for my service.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Works well

    |
    Posted .
    Owned for 1 week when reviewed.

    I had a smart phone with Great Call before, but changed to the flip phone. Now I am back to the Smart 2 and liking the upgrades that have been made to it. I am still getting used to the differences, but I see alot of advantages for me. I have a new Fitbit charge 3 and when I can get them talking to each other, it will be perfect. The Coronaviris has kept me from going back to Best Buy for help. I hope it will not take tooooo long. Love it otherwise.

    Features

    Value
    4 out of 5
     
     
     
     
     
    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display Quality
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Better than what I had

    |
    Posted .
    Owned for 1 week when reviewed.

    This is certainly better than the old cell I had, and much easier to use. I'm still learning how to use all the features. One thing that is a bit disappointing is the volume level. I needed more volume than this one has. I'm trying to figure out how to get my headphones to work on this unit (as it did on my last one) but so far I haven't found the key to getting the volume. I'll keep trying . Overall it's a good phone, well priced for us retirees.

    Features

    Display Quality
    5 out of 5
     
     
     
     
     
    Battery Life
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    I'm a Beginner!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I've had my old Jitterbug flip phone for some 17 years, and wanted to try something more "high tech!" The Jitterbug Smart2 Phone has a wonderful look with larger letters & numbers. I have had this Smart2 phone less than a month, and am learning a lot from the User Guide that came with the phone. I am also pleased there is a phone number I can call if I get lost, which has happened once! Wish me luck!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Senior phone: Better than others, could improve.

    |
    Posted .
    Owned for 1 week when reviewed.

    This is my Dad's first Smart phone, and with Dementia it is still confusing and with "Fat fingers", he would turn down the volume when he was trying to turn on the phone. Swiping is also a concept he is just not familiar with. I did find an option that allows you to double tap to get the phone live, that works better so he doesn't mute the phone. But using the phone is still confusing as it take too many clicks to dial and you still need to swipe to answer. So still difficult for Seniors to use, at least those seniors that did not grow up with this technology. It is better than other phones, but I think offering a mode that simpflies even more would be great. I ended up installing Duo. This allows dad to video call which he couldn't do before. I have the Duo contact screen open all the time so that when he opens his phone, he sees his contacts. Now all he has to do is click on the person to call and then click once to either call or video call.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display Quality
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    It looks so easy.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The new owner and setup operator could not set the phone up during the allotted setup time. The new owner returned the phone to Best Buy,

    Features

    Display Quality
    4 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Battery Life
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    excellent phone for my mom

    |
    Posted .
    Owned for 1 week when reviewed.

    my mom is 87. She has had several phones and never was able to operate them. The jitter bug is the phone for her. She was even able to put in contacts and correct her mistakes all on her own. Great purchase

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    A product my mother's friends could help her use

    |
    Posted .

    I just got it for her, so I cannot comment on how well she likes it. But she preferred it to others that (I told her) reviewers recommended. Her friends in her retirement home used it and assured her that it would meet her needs. A member of the retirement-home staff took two-and-a-half hours to set it up for her. Sounds high to me, but I'm clueless about modern electronics, and the woman who helped her had experience doing this for many others at the retirement home. Just something to keep in mind. Don't try this on your own. My mother received a charge for initiating her account, which was never mentioned in the marketing. She is still managing this with her credit card company; she thought initially that the charge was a scam. An unnecessary bump that the phone manufacturer could have avoided with more open marketing information. So, I am hoping for the best, but it has been a bumpy start. Not what I expect from the companies that I normally do business with for the services that I use.

    Features

    Value
    3 out of 5
     
     
     
     
     
    Ease of Use
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Jitterbug Smart2 Smartphone is easy to use!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I bought the Jitterbug Smart2 Smartphone for Seniors for my 78 year old brother who has mild dementia and a brain bleed resulting from a fall. His prior phone was too difficult for him to use in his current condition but he loves his new jitterbug phone and is using it without help after only a few days. The simple straight forward layout on this phone eliminates memorizing icons and the confusion of other phone layouts. I highly suggest using this phone for those who have memory and issues with confusion.

    Features

    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Large display and good emergency method

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Got this phone for my mother-in-law. Has a totally easy emergency call that we already tested. Large display! All good..

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    3 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Senior phone

    |
    Posted .
    Owned for 1 month when reviewed.

    Seems like it works well to senior in long term care and trembling hands. Would be good for anyone looking for a simple interface that is easy to understand.

    Features

    Battery Life
    4 out of 5
     
     
     
     
     
    Camera
    3 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Upgrade

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This phone had very good instruction. Set up just for a senior like me. Quality of the phone is very good.

    Features

    Battery Life
    5 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    Display Quality
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Display Quality
    4 out of 5
     
     
     
     
     
    Battery Life
    3 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Good basic phone.

    |
    Posted .
    Owned for 7 months when reviewed.

    It’s ok for my mom who just needs a phone. I should have got a flip phone for her but decided to go with the smart phone just in case she could learn to use it. But she hasn’t.

    Features

    Display Quality
    4 out of 5
     
     
     
     
     
    Battery Life
    3 out of 5
     
     
     
     
     
    Camera
    4 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend